Axis Communications M1103 Support Overview, System Overview, Logs & Reports, Scripting

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AXIS M1103

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 49.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 48.

For more information, see www.axis.com/developer

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Contents Axis M1103 Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis M1103 Table of ContentsPerformance Considerations Control Button Connectors and ButtonsNetwork Connector Hardware OverviewNetwork LED Indication LED IndicatorsPower LED Indication Status LED IndicationSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Create self-signed certificate Set Power Line FrequencyLive View Manual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarPTZ Controls Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis M1103 Back Focus Adjustment Set Up the ProductBasic Setup Focus AdjustmentImage VideoVideo Stream Pixel Counter264 Click Save to apply the new settingsStream Profiles Image Appearance Camera SettingsExposure Settings View AreaGo to Video Overlay Image OverlayOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RulePrivacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Guard Tour Preset PositionsPTZ Pan Tilt Zoom Controls AdvancedGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis M1103 Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis M1103 Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesTriggers Recipient Types Add RecipientsActions Go to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Go to Events Recurrences and click Add Set Up RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share MaintenanceTo add a network share Logs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserVideo Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Power Function/group Specifications System ApplicationInstallation Maintenance General CasingPerformance Considerations M3.6
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