Axis Communications axis fixed dome network camera Troubleshooting, Checking the Firmware

Page 38

AXIS 225FD - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 225FD. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your AXIS 225FD can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the AXIS 225FD, even if you sus- pect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user. •Always read the upgrade instructions available with each new release, before updating the firmware.

Emergency Recovery Procedure

If power to the AXIS 225FD is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of AXIS 225FD> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 225FD> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis225fd.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

38

Page 37 Page 39
Image 38
Page 37 Page 39
Contents Axis 225FD About this Document Contents Glossary of Terms Index Overview Product FeaturesKey Features Network LED IndicatorsPower HeaterSetting the Root Password Accessing the CameraAccess From a Browser Setting the Focus/Zoom Accessing the camera from the InternetThese are configured under Setup Live View Config Layout Live ViewMotion Jpeg Video StreamsVideo Stream Types Axis Media Control How to stream MPEG-4MPEG-4 protocols and communication methods RTP/RTSP/HTTP or RTP/RTSP/HTTPSOther methods of accessing the video stream Other MPEG-4 clientsSetup Tools Accessing the setup tools from a browserVideo and Image Settings Image SettingsUpload and use an overlay/mask Overlay/Mask SettingsOverlay/Mask Type Overlay image/privacy mask requirementsAdvanced Settings Camera SettingsMPEG-4 Settings Mjpeg SettingsUpload Own Web Files Live View ConfigUse custom settings Own home Default Video FormatDefault Viewer User-defined LinksHtml Examples Sequence ModeViewer settings External VideoEvent Servers Event ConfigurationConfiguring Event Types DefinitionsClick Add triggered... on the Event Types How to set up a triggered eventTriggered Event Pre-trigger and Post-trigger buffersSettings Camera TamperingMotion Detection Port Status Object SizeSecurity IP Address Filtering System OptionsSecurity Users ReferralsAuthentication process SecurityServices Network Basic TCP/IP SettingsIP Address Configuration Date & TimeNTP Configuration Network Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNetwork Traffic Network SocksNAT Traversal Network Snmp Network QoS Quality of ServiceNetwork Smtp email Network UPnPNetwork Bonjour LED SettingsMaintenance Ports & DevicesAbout SupportAdvanced Resetting to the Factory Default Settings Using the Control ButtonTerminal Block Unit ConnectorsTerminal connector block pinout Terminal connector schematic diagram LED indicatorsPower connections Power Connector BlockSchematic Diagram Power Terminal Block and Power Connectors Pin FunctionChecking the Firmware TroubleshootingEmergency Recovery Procedure Upgrading the FirmwareSymptoms, Possible Causes and Remedial Actions Axis SupportPoor quality snapshot images Video/Image problems generalStatus and Network indicator LEDs are flashing red rapidly Browser freezesProblems uploading files Overlay is not displayedTechnical Specifications LensMaintenance General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthGlossary of Terms Smtp a common e-mail protocolAxis 225FD Glossary of Terms Index Axis 225FD IndexRtsp
Top Page Image Contents