Axis Communications 231D+/232D+ Troubleshooting, Checking the Firmware, Updating the Firmware

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52AXIS 231D+/232D+ - Troubleshooting

Troubleshooting

Checking the Firmware

One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. See the support section at http://www.axis.com/techsup for information on the latest available firmware version. The current software version in your AXIS 231D+/232D+ is available from the product Web pages under Setup > Basic

Configuration.

Updating the Firmware

The firmware is software that determines the functionality of the AXIS 231D+/232D+. When you upgrade to the latest available firmware from the Axis Web site, your Axis product will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

New firmware can be uploaded to the AXIS 231D+/232D+ over the network.

Note: Preconfigured and customized settings will be retained for use when the new firmware is running (provid- ing that the features are available in the new firmware) although this is not guaranteed by Axis Communi- cations.

1.Save the firmware file to your computer. The latest version of the AXIS 231D+/232D+ firmware is available free of charge from the Axis Web site at http://www.axis.com/techsup or from your local distributor.

2.Go to Setup > System Options > Maintenance in the AXIS 231D+/232D+ Web pages.

3.In the Upgrade Server section and browse to the desired firmware file on your computer. Click Upgrade.

Notes: After starting the process, you should always wait at least 20 minutes before restarting the AXIS 231D+/232D+, even if you suspect the procedure has failed.

Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 231D+/232D+ Network Dome Camera User’s Manual About This Document Intellectual Property Rights Legal ConsiderationsSafety Notice Battery Replacement Table of contents Axis 231D+/232D+ Axis 231D+/232D+ Axis 232D+Hardware Description Using the Network Dome Camera Accessing the Axis 231D+/232D+Axis 231D+/232D+ Using the Network Dome Camera Area Zoom Pan/Tilt/Zoom ControlsPan/Tilt/Zoom Control Queue Axis 295 Video Surveillance JoystickStream Types Video StreamsMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4 RTP/RTSP/HTTP or RTP/RTSP/HTTPSAxis Media Control Other methods of accessing the video streamOther MPEG-4 clients Accessing the Setup Tools Configuring the Network Dome CameraOverview of the Setup Tools Video & Image Settings Image SettingsOverlay Settings Video StreamAdvanced Camera Settings Overlay Image SettingsGo to Setup Video & Image Overlay Image MPEG-4 Settings Live View Config Customizing the defaultLayout Upload Own Web FilesOwn Home User Defined LinksView Check Show Custom LinkDefault Video Format Default ViewerAction Buttons Output ButtonsViewer Settings UpdateHtml Examples External VideoSequence Mode Pan Tilt Zoom ControlsClick-in-image PTZ controlsFocus and Iris Controls Using CGI links to control PTZ devices Preset PositionsPTZ Control Queue Preset Positions Dome ConfigurationGuard Tour Advanced Control QueueLimits Ctrl PanelEvent Configuration Event ServersHow to set up a triggered event Event TypesTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled Event How to set up a scheduled eventClick Add scheduled on the Event types How to configure Motion Detection Motion detectionPort Status History SensitivitySystem Options SecurityUsers IP Address FilteringHttps 802.1X Network Admission ControlAxis 231D+/232D+ System Options Authentication process CA serversDate & Time IP Address Configuration Network Basic TCP/IP SettingsServices Network Advanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationHttp NAT TraversalRtsp Network TrafficQoS Settings Network QoS Quality of serviceSmtp email Network Snmp UPnPRTP Multicast/ MPEG-4 Network BonjourMaintenance SupportSupport Overview System OverviewConfiguration Resetting to Factory Default SettingsAbout Using the Control Button Connection Module Connection Module PinoutSchematic Diagram Axis 231D+/232D+ I/O connectors and power Checking the Firmware TroubleshootingUpdating the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial Actions Using ARP PingVideo Image Problems Technical Specifications ModelsAlarm and event Video management General performance considerations Optimizing your systemFrame rates MPEG-4 Frame rates Motion JpegBandwidth Axis 231D+/232D+ Technical Specifications Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex Axis 231D+/232D+ Glossary of Terms Axis 231D+/232D+ Glossary of Terms URL Uniform Resource Locator An address on the network Axis 231D+/232D+ Glossary of Terms Index Smtp