Axis Communications 231D+/232D+ user manual Emergency Recovery Procedure, Support

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AXIS 231D+/232D+ - Troubleshooting 53

Emergency Recovery Procedure

If power or the network connection to the AXIS 231D+/232D+ is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Network LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label on the product casing.

1.Unix/Linux - From the command line, type the following:

arp -s <IP address of AXIS 231D+/232D+> <Serial number> temp ping -s 408 <IP address of AXIS 231D+/232D+>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 231D+/232D+> <Serial number> ping -l 408 -t <IP address of AXIS 231D+/232D+>

Note: the ping -lcommand is the lower-case letter (L)

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the AXIS 231D+/232D+’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis231d.bin or axis232d.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power LED and flashing green or amber on the Network LED.

5.Reinstall the AXIS 231D+/232D+.

If the emergency recovery procedure does not get the AXIS 231D+/232D+ up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis Customer Services, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 231D+/232D+ Network Dome Camera User’s Manual Intellectual Property Rights Legal Considerations About This DocumentSafety Notice Battery Replacement Table of contents Axis 231D+/232D+ Axis 232D+ Axis 231D+/232D+Hardware Description Accessing the Axis 231D+/232D+ Using the Network Dome CameraAxis 231D+/232D+ Using the Network Dome Camera Pan/Tilt/Zoom Controls Area ZoomAxis 295 Video Surveillance Joystick Pan/Tilt/Zoom Control QueueMotion Jpeg Video StreamsStream Types MPEG-4 protocols and communication methods RTP/RTSP/HTTP or RTP/RTSP/HTTPS How to stream MPEG-4Other MPEG-4 clients Other methods of accessing the video streamAxis Media Control Overview of the Setup Tools Configuring the Network Dome CameraAccessing the Setup Tools Image Settings Video & Image SettingsVideo Stream Overlay SettingsGo to Setup Video & Image Overlay Image Overlay Image SettingsAdvanced Camera Settings MPEG-4 Settings Customizing the default Live View ConfigLayout Upload Own Web FilesUser Defined Links Own HomeView Check Show Custom LinkDefault Viewer Default Video FormatAction Buttons Output ButtonsUpdate Viewer SettingsHtml Examples External VideoPan Tilt Zoom Controls Sequence ModeFocus and Iris Controls PTZ controlsClick-in-image PTZ Control Queue Preset PositionsUsing CGI links to control PTZ devices Guard Tour Dome ConfigurationPreset Positions Control Queue AdvancedLimits Ctrl PanelEvent Servers Event ConfigurationEvent Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Click Add scheduled on the Event types How to set up a scheduled eventScheduled Event Motion detection How to configure Motion DetectionHistory Sensitivity Port StatusSecurity System OptionsUsers IP Address Filtering802.1X Network Admission Control HttpsAxis 231D+/232D+ System Options CA servers Authentication processDate & Time Services Network Basic TCP/IP SettingsIP Address Configuration DNS Configuration Network Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationNAT Traversal HttpNetwork Traffic RtspSmtp email Network QoS Quality of serviceQoS Settings UPnP Network SnmpRTP Multicast/ MPEG-4 Network BonjourSupport MaintenanceSupport Overview System OverviewAbout Resetting to Factory Default SettingsConfiguration Using the Control Button Connection Module Pinout Connection ModuleSchematic Diagram Axis 231D+/232D+ I/O connectors and power Updating the Firmware TroubleshootingChecking the Firmware Emergency Recovery Procedure Using ARP Ping Symptoms, Possible Causes and Remedial ActionsVideo Image Problems Models Technical SpecificationsAlarm and event Video management Optimizing your system General performance considerationsBandwidth Frame rates Motion JpegFrame rates MPEG-4 Axis 231D+/232D+ Technical Specifications Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex Axis 231D+/232D+ Glossary of Terms Axis 231D+/232D+ Glossary of Terms URL Uniform Resource Locator An address on the network Axis 231D+/232D+ Glossary of Terms Index Smtp