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| Troubleshooting |
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| Problem |
| Solution |
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| The MOTION | | Please check if 'MOTION |
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| DETECTION function is |
| DETECTION' mode is turned on. |
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| not working. | | Please check if the MD LEVEL is too |
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| low. |
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| | Please check the setting of the MD |
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| AREA. |
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| When camera cannot | | Inspect the cables(power or network) |
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| be controlled for Pan/ |
| connected to the device. |
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| Tilt/ Zoom | | Connect to Admin page to check |
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| whether user control is selected. |
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| Colors are not quite | | Please check the 'WHITE BAL' |
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| right. |
| setting. |
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| The screen is | | Please check if the camera is facing |
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| flickering. |
| directly into sunlight or fluorescent |
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| light. |
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| DAYNIGHT(Auto) mode | | Please check if the AGC menu is set |
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| is not working. |
| to the OFF position. |
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| | Please check if the AGC menu is set |
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| not working. |
| to the OFF position. |
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| | Please check if the SHUTTER menu |
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| is set to MANUAL mode. |
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| | Please check the limit of |
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| AUTO mode. |
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| Audio is not working | | Please check the audio is selected |
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| from admin page. |
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| Please check speaker volume from |
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| the viewer. |
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| | In case input sound through |
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| microphone at Viewer is not outputted |
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| through Audio Out of camera, please |
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| check whether Audio Out channel is |
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| selected at admin page. Or check |
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| whether microphone is available at |
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| Viewer. |
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