Faq

GXV3651_FHD IP Camera

IP VIDEO SURVEILLANCE

1.What is the default IP address of the GXV-3651_FHD? The default IP configuration is DHCP.

2.Why can I not view the live video stream in Microsoft Internet Explorer? Please check whether the IE add-on is installed correctly.

Once you log into the GXV 3651_FHD web interface, Internet Explorer will indicate that ―This website wants to install to following add-on: ‗GSViewer. cab‘ from Grandstream Networks, Inc.‖. Please install this add-on when prompted by IE.

3.How do you manually uninstall the Grandstream video viewer add-on for IE? Please follow these steps to uninstall the add-on:

1.Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory

2.Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,

lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32

4.Why can’t I access the GXV-3651_FHD web configuration interface? Q 1: Is your internet service down?

A 1: Connect a PC to the internet to test the connection.

Q 2: Are the PC and the device in different subnets?

A 2: Check the subnet mask and default gateway of the device and PC.

Q 3: Is there a conflict with another IP address?

A 3: Try to change the IP address of the device.

Q 4: Has the HTTP port been changed?

A 4: Contact the administrator of the device for more information.

5.The GXV-3651_FHD web configuration page is not displayed correctly in Internet Explorer 8?

In IE8, Compatibility View might need to be enabled for the GXV-3651_FHD web configuration page to load properly. To enable compatibility view, open IE8, click Tools, Compatibility View Setting, and add the GXV-3651_FHD web configuration pages to the Compatibility View.

Firmware 1.0.1.32	Page 33 of 36
Grandstream Networks, Inc.	06/2011