12.Troubleshooting / FAQ
Q:I have a USB camera connected, but MemoryFrame doesn’t recognize my camera.
A:The camera will need to be set into the appropriate mode to transmit its pictures. Many cameras have two modes of operation: proprietary and standard (driver-less) mode, and the camera has menu items and/or buttons that set the USB mode. The standard (driver-less) makes the camera look like a drive-letter to Windows Explorer without the need for the camera manufacturer's custom driver. This standard driverless mode (called “disk-drive” mode by some cameras) is required to interface to MemoryFrame. See your camera’s user manual for details of how to prepare your camera for driver-less USB transfers.
Even though your camera is a USB model, your camera may not support the USB Mass Storage specification. The DirectConnectTM feature of MemoryFrame allows a user to directly attach a USB camera without the need for a PC. For the DirectConnect feature of MemoryFrame to operate seamlessly with your camera, the camera needs to support the USB Mass Storage specification. This specification (co-authored by Microsoft) is built into Windows®98SE, Windows ME, Windows 2000, and Windows XP. If a camera supports this spec, then it does NOT need its own custom driver from the camera manufacturer for Windows to recognize and be able to use it as a “drive letter” in Windows Explorer. This allows you to drag pictures from the camera onto your hard-drive.
If your camera is not recognized by MemoryFrame, then the camera won’t work in DirectConnect mode, and instead, such a non-compliant camera must use either a PC (running Digital PixMaster software) or a USB memory-card-reader in order to get its photos into the MemoryFrame. Check the Pacific Digital website for a partial list of cameras which are known to be compliant to the Microsoft USB Mass Storage specification. You may also want to contact Pacific Digital customer support to see if there is a software upgrade available to support your camera.
Q:I did not need to install a custom driver for Windows® XP to recognize my USB camera, but MemoryFrame still doesn’t recognize my camera.
A:Your camera may not support the USB Mass Storage specification, and Microsoft may have included the custom driver for your camera model in the XP release. The DirectConnect specifies on the box that the camera needs to support the USB Mass Storage specification. If your
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