9 Troubleshooting
Warning
•Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you have problems using this product, check the following points before you request service. If you still have a problem, register your product and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of your product.The model number and serial number are on the back or bottom of your product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this home theater do not work.
•Disconnect the home theater from the power outlet for a few minutes, then reconnect.
Picture
No picture.
•Ensure that the TV is switched to the correct source for this home theater.
•If this happens when you change the TV system, switch to its default mode: 1) Press 
to open the disc compartment. 2) Press the Numeric buttons’3’.
•If this happens when you switch on the progressive scan mode, switch to its default mode: 1) Press 
to open the disc compartment. 2) Press the Numeric buttons’1’.
No picture on HDMI connection.
•Check if the HDMI cable is faulty. Replace with a new HDMI cable.
•If this happens when you change the HDMI video resolution, switch to its default mode:
1)Press 
to open the disc compartment.
2)Press the Numeric buttons ‘1’.
Sound
No sound.
•Ensure that the audio cables are connected and select the correct input source
(for example, AUDIO SOURCE) for the device you want to play.
No sound on HDMI connection.
•You might not hear any sound if the connected device is not HDCP (High- bandwidth Digital Content Protection) compliant or only DVI compatible. Use an analog or digital audio connection.
•Ensure that the [HDMI Audio] is enabled. No sound from TV program.
•Connect an audio cable from the audio input on the home theater to the audio output on the TV, then press AUDIO SOURCE repeatedly to select the correct audio source.
Distorted sound or echo.
•Ensure that the TV volume is muted or set to minimum if you are playing audio through the home theater.
Audio and video are not synchronized.
•1) Press and hold AUDIO SYNC. 2) Press +/- within five seconds.
Play
Disc cannot be played.
•Clean the disc.
•Ensure that the home theater supports the disc (see ‘Product specifications’ on page 16).
•Ensure that the home theater supports the region code of the DVD.
•For DVD±RW or DVD±R, ensure that the disc is finalized.
DivX video files cannot be played.
•Ensure that the DivX file is encoded according to the ‘Home Theater Profile’ with the DivX encoder.
•Ensure that the DivX video file is complete. DivX subtitles do not display correctly.
•Ensure that the subtitle file name is the same as the movie file name.
•Select the correct character set: 1) Press 
SETUP. 2) Select [Preference Setup].
3)Select [DivX Subtitle]. 4) Select a supported character set. 5) Press OK.
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