Philips 241S4L user manual SmartControl Premium FAQs

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8.Troubleshooting & FAQs

8.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be

re-installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

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Contents 241S4L Table of Contents Temperature 0-40C 32-95F Humidity 20-80% RH Safety precautions and maintenanceOperation Notational Descriptions Weee 241S4L/241S4LA Setting up the monitorSetting up the monitor Dim down up to 50% of brightness level by one touch 241S4LA Basic and simple instruction on the control keys 20˚ Detach the base stand away from the base column by Detach the base stand away from the base column by Setting up the monitor Except using key to scroll down, you can also Why do I need it?How does it work? Off No optimization by SmartImage SmartSharpness What is it?First launch -Wizard Philips SmartControl PremiumImage Optimization Image Optimization ECO Image Optimization OptionAuto Pivot Facoty Preset can also be called from the drop down menu Task Tray Menu Enabled Other alternative path Vista Drag and Drop WindowsWin No other alternative path available Display Tune from the start menu or short cut on the desktop Title Bar OptionsLeft Click Menu SmartDesktop Partition Definitions Left side Vertical Horizontal Split TopRight side Vertical Right side Vertical Even SplitLED TFT-LCDYES 12W Energy Consumption Power 241S4LA On mode 22W typ., 30W maxPower 241S4LC On mode 23.97W typ Rohs YES Epeat MtbfRecommended Resolution Resolution & Preset Modes Maximum ResolutionFreq kHz Resolution Freq Hz Automatic power saving feature Automatic PowerSavingPower Management Definition 241S4LC Power Management Definition 241S4LYFor more information, please visit Lead-free ProductBenefits of Epeat Epeat Electronic Product2006/95/EC Low Voltage Directive 2004/108/EC EMC Directive Product also comply with the following standardsReorient or relocate the receiving antenna Federal Communications Commission FCC Notice U.S. OnlyFCC Declaration Commission Federale de la CommunicationPaikka/Ilmankierto Polish Center for Testing and Certification NoticeVaroitus Plassering/VentilasjonAchtung Beim Aufstellen Ergonomie Hinweis nur DeutschlandPixels and Sub pixels Philips Flat Panel Monitors Pixel Defect PolicyTypes of Pixel Defects Bright Dot DefectsTotal bright dot defects of all types Black Dot DefectsDark subpixel Adjacent dark subpixelsAustria Siemens I&S Contact Information for Western Europe region0810 Belgium Care 078 Denmark NovoFujitsu IBACPS AL Shahd Computer L.L.C Contact Information for Apmea regionNo Picture Power LED not lit TroubleshootingGreen, red, blue, dark, and white dots appears on the screen Power on light is too strong and is disturbingRun Windows Update and updated monitor and/or video driver SmartControl Premium FAQsTroubleshooting & FAQs Icm? Q4 How do I adjust the resolution? Q9 Can the Philips monitor be mounted on the wall? Q7 How should I clean the monitor surface?Q10 Can I connect my monitor to any PC, workstation or Mac? Troubleshooting & FAQs