Troubleshooting
Check before Calling for Service
3. Not Optimum Mode
If the vertical resolution is set to 85Hz, you can still see the display but the warning message below appears and disappears after one minute. Since the monitor does not support a vertical resolution that is 85Hz or higher, the monitor goes into “ Not Supported Mode ” and the screen becomes blank after one minute.
The user must adjust the frequency within that one minute.
If the resolution is set to UXGA (1600x1200 60Hz), the same warning message as above appears and disappears after one minute, but the display still works properly.
4. Display Adapter Driver
Display adapter refers to the computer video card driver.
If the adapter is not properly set, you cannot adjust resolution, frequency or color and you cannot install the monitor driver.
1.Checking Adapter Driver
Click Start 
Settings 
Control Panel 
Display 
Settings 
Advanced 
Adapter.
If "Default" or a wrong product model is indicated, it means that the adapter driver is not properly installed. Install the adapter driver again according to the information provided by the computer or video card manufacturers.
2.Installing Adapter Driver
The instructions given below are for general circumstances.
For specific issues, contact the relevant computer or video card manufacturers.
1)Click Start 
Settings 
Control Panel 
Display 
Settings 
Advanced 
Adapter 
Update Driver 
Next 
Display a list of the known drivers for this device so
that I can choose a specific driver 
Next 
Have Disk (Insert Video Card Driver diskette) 
OK 
Next 
Next 
Finish.
2)In case you have Adapter Driver Setup file on your computer:
Run Setup.exe or Install.exe, which is found in the Adapter Driver Setup file.
5.Maintenance and Cleaning
1.Maintaining the Monitor Case.
Clean with a soft cloth after disconnecting the power cord.
zDo not use benzene, thinner or other flammable substances, or a wet cloth.
zWe recommend a Samsung cleansing agent is used to prevent damage to the screen.
2.Maintaining the Flat Panel Display Screen. Clean with a soft cloth (cotton flannel) smoothly.
zNever use acetone, benzene or thinner.
(They may cause flaws or deformation of the screen surface.)
zThe user will be required to pay costs and related expenses for repair of damages caused by him/her.