Bose SA-4 manual Adding a Wi-Finetwork, Troubleshooting

Page 24

Care and Maintenance

Adding a Wi-Fi®network

If your network information has changed, or to connect your system to another network, you must add the new network information in the app and then connect the system.

1.Launch the SoundTouchapp.

2.Click EXPLORE > SETTINGS > Systems.

3.Select the system.

4.Click CONNECT TO A WI-FI NETWORK.

5.Follow the instructions on your computer.

Troubleshooting

For more troubleshooting information, refer to the Help system in the SoundTouchapp.

Problem

What to do

 

 

Cannot complete

• Make sure the SoundTouchwireless adapter is plugged into the

network setup

BoseLink INPUT connector and the SA-4 amplifier is connected

 

to AC (mains) power.

 

• Ensure network name and password are correct.

 

• Ensure network service is available and system and computer are

 

on the same network.

 

• Move system closer to wireless router or network access point.

 

• Stop other audio or video streaming applications.

 

• Close app, disconnect all cables, and restart setup process.

 

 

Cannot connect to

• If your network has changed or to connect your system to another

network

network, see “Adding a Wi-Fi® network” on page 24.

 

• Try connecting to the network using an Ethernet cable.

 

 

Intermittent or

• Make sure the SoundTouchwireless adapter is plugged into the

no audio from

BoseLink INPUT connector.

SoundTouch™

• Move the SoundTouchwireless adapter away from possible

 

interference such as microwaves, cordless phones, metal cabinets,

 

or other metal objects, etc.

 

• Stop other audio or video streaming applications.

 

• Ensure system is powered and connected to the same network as

 

the computer.

 

• Move system or audio source closer to wireless router or network

 

access point.

 

• Ensure system volume is not muted or too low.

 

• Unplug the power cord; reconnect after one minute.

 

 

Cannot hear an

• Ensure system and AirPlay device are connected to the same

AirPlay device

network.

 

• Ensure AirPlay device is playing; increase its volume.

 

• Ensure system is selected in the AirPlay menu of the device.

 

• Move AirPlay device away from possible interference and closer to

 

the wireless router or network access point.

 

Note: Proximity of the AirPlay device to the system is not important,

 

only to the wireless router or network access point.

24 - English

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Contents Owners Guide Safety Information about products that generate electrical noise Please complete and retain for your records Contents Personalizing your Presets Care and MaintenanceTechnical Information AppendicesIntroducing SoundTouch from Bose Key BenefitsSystem features About your SoundTouch SA-4 amplifierUnpacking the system Adding the system to your Wi-Finetwork Installing the SoundTouch appConnecting the system to your home Wi-Finetwork SoundTouch wireless adapter Setup a connector Installing the SoundTouch SA-4 amplifier Installing the SoundTouch wireless adapterConnecting speakers to the SA-4 amplifier Using the SoundTouch app Getting helpDownloading the app for your mobile device Controlling the system from another computerUsing the SoundTouch controller Playing music with the SoundTouch controllerWall mounting the SoundTouch controller Wallboard anchors and screws suppliedStatus indicators SoundTouch SA-4 amplifier status indicatorPlaying an AirPlay stream SoundTouch wireless adapter Wi-Fistatus indicator Alternate setup method Disable/enable Wi-Ficapability Power Saving modeHow presets work Playing a presetPresets with the SoundTouch controller Adding a Wi-Finetwork TroubleshootingCare and Maintenance Cleaning Customer serviceLimited warranty information Features SoundTouch SA-4 AmplifierSoundTouch wireless adapter SoundTouch controllerAppendix a SA-4 amplifier connector panel Connector DescriptionAppendix B Wall mounting SoundTouch SA-4 amplifier Wood Appendix C Wall mounting SoundTouch wireless adapter WallboardBoseLink cable AC power Cord USB cable