Troubleshooting
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| Problem | Possible cause | Remedy |
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| The TV set is not getting any connection to | a) No connection to the media server. | a) Check whether the media server is switched | |
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| the server. On the main screen Connect is |
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| shown and the Connectivity display does not |
| Press OK to make a new attempt at |
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| light up. |
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| connecting. | |
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| Check the connection using the PING |
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| command. To do this, in the entry request on |
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| your PC, enter the command ping.exe, |
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| followed by the IP address of your TV set. You |
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| will find the current IP address in the Device |
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| information (see page 9). Example: |
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| ping.exe 192.168.1.123 |
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| If the data packages are not transferred, then |
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| there is a problem with the network. |
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| With a wired connection: |
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| Check the arrangement of the cables. |
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| With a wireless connection: |
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| Check your wireless router. Attach the additional |
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| antenna to the TV set (page 5). |
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| b) On your PC with Windows XP several media | b) If there are several media servers, they can |
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| servers run at the same time, e.g. Windows | impede each other. For example, when |
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| Media Player (WMP) 11 and TwonkyMedia | working with TwonkyMedia close file release |
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| (also see page 16). | by WMP11. |
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| Your TV set does not have an IP assigned | a) No DHCP server is working on your | a) Set up a DHCP server. |
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| to it despite required type of IP assignment | network. | Assign a fixed IP address for the TV set. |
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| Automatic (DHCP). |
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| b) With an encrypted wireless connection, | b) Select Change network in the MediaNetwork | |
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| you have entered the key incorrectly. | menu. Rescan for routers using the red |
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| coloured buttons. Then correctly enter the |
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| WLAN key for your router. |
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| Despite video or music file being played back, | a) The TV set is set to mute or the volume has | a) Increase the volume by pressing the V+ button |
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| no sound can be heard. | been turned down too far. | on your remote control. This will also cancel |
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| any mute setting. |
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| b) An audio device that does not exist or that | b) Connect up the audio device and switch it on. |
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| is not connected is registered in the TV | In the Sound components wizard change back |
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| menu under Connections → Sound | to TV speakers. |
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| components (e.g. HiFi/AV amplifier). |
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- 14