BenQ PG240IPT user manual Troubleshooting, Frequently asked questions FAQ

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Troubleshooting

Frequently asked questions (FAQ)

The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the DVD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the DVD. Select the native resolution.

Pixel errors can be seen.

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.

Go to Color Adjustment and Reset Color, and then choose YES to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen.

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the "Preset display modes" section from the link "Adjusting the Screen Resolution".

52 Troubleshooting

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Contents PG2401PT LCD Monitor Power Safety Care And CleaningSafety warning and precautions CopyrightServicing BenQ ecoFACTSTable of Contents Getting started DVD-ROMVideo Cable DVI-D Video Cable DP to mini DPVideo Cable Hdmi USB CableLight sensor / Eco sensor Control buttons Power button Getting to know your monitorFront view Back viewGetting to know your monitor Connection How to assemble your monitor hardware Attach the monitor baseConnect the PC video cable ~ +20How to assemble your monitor hardware Connect USB devices Connect the headphonesConnect the memory card Connect the power cable to the monitor Connect-to and turn-on the powerHow to assemble your monitor hardware Prepare the monitor and area How to detach the stand and the baseRemove the monitor base How to assemble your monitor hardware Installing shading hood Prepare for the shading hood installationInstalling shading hood Install the piece Adjusting the monitor height Rotating the monitor Pivot the displayPivot the OSD menu Fully extend the monitor and tilt itViewing angle adjustment Adjust the monitor to the desired viewing angleRemove the monitor stand Using the monitor wall mounting kitRemove the screws on the back cover Getting the most from your BenQ monitor How to install the monitor on a new computer Click Finish Restart the computerHow to upgrade the monitor on an existing computer Select Properties from the menu Click the Hardware tab How to install on Windows 8 systemClick Close How to install on Windows 7 system How to adjust your monitor Control panelBasic menu operation OSD in hot key Menu OSD icon in main menu FunctionBy default, the key is the hot key for Color Mode. To Change the default settings, see Customizing the hotFor Down/Decrease adjustment By default, the key is the hot key for Brightness. ToPicture optimization Adjusting the display colorCustomizing the hot keys Adjusting the backlight Hue see Saturation see Black Level see Uniformity seeNavigating the main menu This feature is provided to allow aspect ratios other than Display menuCable connection type To be displayed without geometric distortionOptimizes and adjusts the screen settings automatically for Adjusts the horizontal position of the screen imageAdjusts the vertical position of the screen image YouColor Adjustment menu For basic PC applicationFor better color matching representation with Adobe RGB compatible peripheralsApplies a combination of color settings defined By users Adjusts the balance between light and dark shadesAdjusts the degree of difference between darkness Lightness Allows to adjust color temperature by 100K 2800K ~ 9300KAdjusts the tone luminance Adjusts the degree of how we perceive colorsAdjusts the purity degree of colors Adjusts the luminance of the dark areas in an image ~10Available menu options for each Color Mode Ergonomics menu ModeAdobeRGBAvailable When Color Mode is set Sets to display the light condition around the monitor onScreen Decides to display the pop-up message that reminds you toEco menu Monitor within the set range. If the sensor detects noDecides how far the sensor can detect PIP/PBP menu Determines the size of the inset window in the PIP mode Sets the second video source for the PIP/PBP modeAdjusts the sharpness of the inset window in the PIP/PBP System menu OSD Lock Prevents all the monitor settings from being Adjusts the display time of the OSD menuSets the OSD menu language Detected video signal Matches the RGB range setting on the connected HdmiAdjusts the audio volume ~100 Sets the time to power off the monitor automaticallyFunction Range Troubleshooting Frequently asked questions FAQTroubleshooting Need more help?