Planar PS7050T manual Troubleshooting, Accessing Planar Technical Support

Page 18

Troubleshooting

Before calling service personnel, please check the following table for a possible cause of the problem you are experiencing. Please note the following:

Perform the adjustments according to “Operating the PS7050/PS7050T” on page 7.

Issue

Check for the following

 

 

No image is displayed

Make sure the correct source is selected.

 

 

 

Check that the source equipment is operating

 

Correctly.

 

 

 

Make sure the input signal is compatible with this

 

display.

 

 

The image is not centered

Make sure the input signal is compatible with this

 

display.

 

 

The remote control

Make sure the batteries are new and are installed

doesn’t work

Correctly.

 

 

 

Ensure the remote is aimed at the IR sensor.

 

 

 

Make sure the remote is unlocked.

 

 

The picture color looks

Check the picture settings. Reset the display.

poor

 

 

 

Touch is not working

Ensure the USB cable is installed correctly on both

 

ends. Also make sure you are using one of the

 

supported operating systems. Install touch

 

driver found on planar.com/support.

 

 

If the problem you have experienced isn’t described above or you cannot correct the problem, stop using the PS7050/PS7050T and contact Planar’s Technical Support Department.

Accessing Planar Technical Support

Go to http://www.planar.com/support to locate the following support documents and resources:

User Guide

Touchscreen Drivers

Standard warranties

Planar support hotline number and email

EMC (Electro Magnetic Compatibility) Certification

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

PS7050/PS7050T User Manual 18

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Contents User Guide Table of Contents Safety Information IntroductionBurn-In Versus Temporary Image Retention What is Temporary Image Retention?Recommended Usage Normal Usage GuidelinesCleaning the PS7050/PS7050T Package ContentsVesa Mounts, General Description Installing an PS7050/PS7050T Contents of the Accessory KitPrepare Your Installation Location Signal Source Inputs Operating the PS7050/PS7050TRemote Control VideoUsing the Display in Flat Orientation IR Sensor and LED IndicatorsUsing the Display in Portrait Mode Locking the RemoteSelecting the Input Source OSD Menu FunctionsSound Menu OptionMenuPlaying Media Files Time MenuMedia Menu Bar When Videos are Playing Playing VideosMedia Menu Bar When Image Slideshows are Playing Playing Image FilesRS232 Communication Connecting the RS232 CableRS232 Commands Touch Screen OperationSignal Compatibility SpecificationsDimensions PS7050 Dimensions PS7050T Troubleshooting Accessing Planar Technical SupportEMC Electro Magnetic Compatibility Certification

PS7050, PS7050T specifications

The Planar PS7050T and PS7050 are cutting-edge display solutions designed to meet the evolving demands of various industries, particularly in retail, hospitality, and corporate environments. These models are characterized by their advanced technology, robust features, and user-friendly interface, making them ideal for interactive and high-visibility applications.

The PS7050T features a 70-inch display with a 4K Ultra HD resolution, delivering stunning picture quality with vibrant colors and sharp details. Its large size enhances visibility, making it suitable for high-traffic areas where capturing attention is essential. The PS7050, while also providing impressive visuals, focuses on delivering high-performance specifications tailored for diverse use cases.

One of the standout features of the PS7050T is its interactive touchscreen capability. Utilizing advanced projected capacitive touch technology, this display allows for smooth, multi-touch operation, enabling users to engage directly with content. This interactivity fosters an immersive experience, ideal for kiosks, wayfinding applications, and interactive presentations.

Both models are equipped with advanced connectivity options, including HDMI, DisplayPort, and USB inputs, making integration with various multimedia sources straightforward. Additionally, they support multiple video formats and resolutions, providing flexibility for different content types. The inclusion of built-in speakers enhances the multimedia experience, making these displays suitable for applications that require audio-visual synchronization.

Durability is another critical characteristic of the Planar PS7050T and PS7050. Built for continuous operation, they feature commercial-grade components and reliability standards, ensuring optimal performance in demanding environments. The screens are also protected by anti-glare coatings, which minimize reflections, enhancing visibility in brightly lit areas.

The Planar PS7050T and PS7050 come with advanced management and control features, including network connectivity for remote monitoring and management. This capability allows IT administrators to troubleshoot and update the displays without having to be on-site, increasing efficiency and minimizing downtime.

In conclusion, the Planar PS7050T and PS7050 deliver a powerful combination of size, performance, and interactivity. Their robust features, including crystal-clear visuals, touch interactivity, extensive connectivity, and management capabilities, make them versatile tools for engaging audiences and enhancing communication in various professional settings. Whether used for advertising, information dissemination, or interactive displays, these models stand out as premier choices in the digital display market.