When there is no video input signal this monitor, following a
TECHNICAL SUPPORT(FAQ)
Problem & Question | Possible Solution |
|
|
Power LED is not on | Check if the Power Switch is in the ON position |
| Power Cord should be connected |
|
|
No Plug & Play | Check if the PC system is Plug & Play |
| compatible |
| Check if the Video Card is Plug & Play |
| compatible |
| Check if the |
| Cable is bent |
|
|
Picture is fuzzy | Adjust the Contrast and Brightness Controls. |
|
|
Picture bounces or a wave | Move electrical devices that may cause electrical |
pattern is present in the picture | interference. |
|
|
The power LED is ON(orange) | Computer Power Switch should be in |
but there's no video or no | the ON position. |
picture. | Computer Video Card should be snugly |
| seated in its slot |
| Make sure monitor's video cable is properly connected to |
| the computer. |
| Inspect monitor's video cable and rnake sure none of the |
| pins are bent. |
| Make sure computer is operational by hitting the CAPS |
| LOCK key on the keyboard while observing the CAPS |
| LOCK LED. The LED should either turn ON or OFF after |
|
|
| hitting the CAPS LOCK key. |
Missing one of the primary | Inspect the monitor's video cable and make sure that none |
colors(RED,GREEN,or BLUE) | of the pins are bent. |
|
|
|
|
Screen image is not centered or | Adjust pixel frequency(CLOCK) and PHASE or press |
sized properly. | |
|
|
Picture has color defects (white | Adjust RGB color or select color temperature |
does not look white) |
|
|
|
Poor brightness or contrast | The life time of the |
| the luminance of the light has been reduced to half of its |
| original value. Please send the monitor to an authorized |
| service Agent for service. |
|
|
Horizontal or vertical | Use win 95/98/2000/XP shut |
disturbancies on the screen | and PHASE or perform hot |
|
|
CLOCK(pixel frequency) controls the number of pixels scaned by one horizontal sweep. If the frequency is not correct, the screen shows vertical stripes and the picture has not correct width.
PHASE adjust the phase of the pixel clock signal. With a wrong phase adjustment the picture has horizontal disturbances in light picture.
For PHASE and CLOCK adjustment use “dot
6