Elite Screens VMAX (PLUS) SERIES, Spectrum instruction

Warranty Policy -Electric Screens

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Two (2) year warranty parts and labor from purchase date as follows (except for refurbished units as specified below):

●Refurbished units carry a 90-day parts and labor warranty.

●Demo units or open box items are AS IS items and do not carry a warranty.

●Each party will be responsible for one way shipping during the warranty period.

●DOA (Defective On Arrival): Must be reported within 7 business days of receipt. An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement. Elite Screens will replace the DOA (Defective On Arrival) unit with a brand new replacement *(see exceptions below) after the DOA unit is received and/or confirmed defective. Once the product is received, Elite Screens will send out a new* unit to the customer by ground service (based on stock availability). Should a problem be reported after the 7-day grace period, the item must be shipped to u for warranty repair.

●Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days, customer will be only responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of the parts and shipping & handling fees.

Please visit link below for full warranty information

Http://www.elitescreens.com/service.htm

Please visit link below for warranty claim

Http://www.elitescreens.com/service_form.htm

*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished) or based on stock availability.