10
Troubleshooting Diagram
| SYMPTOM | POSSIBLE | WHO PERFORMS | CORRECTIVE ACTION |
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| CAUSES | CORRECTIVE ACTION |
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1. | Fireplace turns off and | Fireplace has overheated. | Homeowner | The appliance is protected with a safety device to |
| will not turn on and an |
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| prevent it from overheating. If the fireplace should |
| audible beeping noise |
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| overheat, a thermal switch will disconnect power to |
| can be heard. |
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| the unit and will not come back on without being |
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| reset. Reset it by turning the main power switch |
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| off (or optional wall switch or wall thermostat, if |
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| installed) and waiting 10 minutes, then turning it |
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| back on. If the thermal switch continues to trip |
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| repeatedly, contact a qualified service technician. |
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2. | Flame is fixed | Wiring may be loose or the | Qualified Service Techni- | Inspect all wiring for loose connections. If the wire |
| (unmoving). | flame motor may be defective. | cian | connections are good, replace the flame motor. |
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3. | Dim or poorly visibly | Light bulb(s) burnt out or | Homeowner | Inspect all wiring for loose connections and repair |
| flame or log set and | wiring is loose. |
| or replace if necessary. Inspect light bulbs and |
| ember is not glowing. |
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| replace if necessary. |
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4. | Flame sputters. | Flame motor is defective. | Qualified Service | Replace flame motor. |
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| Technician |
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5. | Remote control does | Low batteries. | Homeowner | Replace AA batteries in remote control. If problem |
| not work. |
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| persists, there may have been loss of power to the |
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| Unit switch and/or wall switch |
| unit as a possible result from a power failure (i.e. |
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| in "ON" position. |
| breaker tripped). |
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| Turn off main power on/off switch (see Figure 4 ) |
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| and/or optional wall switch (if applicable). |
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6. | Circuit breaker trips or | Improper circuit current rating. | Qualified Service | Check the house circuit to ensure it is on a dedicated |
| fuse blows when the |
| Technician | circuit with proper Amp. rating. If the circuit breaker |
| unit is turned on. |
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| continues to trip ( or blown fuses), inspect wiring |
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| for a loose connection or a dead short. Repair or |
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| replace wiring and/or connectors as necessary. |
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