Dell Diagnostics Main Menu

1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function

 

 

Express Test

Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to

 

increase the possibility of tracing the problem quickly.

 

 

Extended

Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.

Test

 

 

 

Custom Test

Tests a specific device. You can customize the tests you want to run.

 

 

Symptom

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

Tree

 

 

 

2.If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions encountered.

 

 

Errors

Displays error conditions encountered, error codes, and the problem description.

Help

Describes the test and may indicate requirements for running the test.

 

 

Configuration

Displays your hardware configuration for the selected device.

 

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays

 

the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on

 

your computer or all devices attached to your computer.

 

 

Parameters

Allows you to customize the test by changing the test settings.

4.When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD.

5.Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

System Lights

Your power button light and hard-drive light may indicate a computer problem.

Power Light

Problem Description

Suggested Resolution

 

 

 

Solid green

Power is on, and the computer is operating normally. On

No corrective action is required.

 

the desktop computer, a solid green light indicates a

 

 

network connection.

 

Blinking green

The computer is in the suspended state (Microsoft®

Press the power button, move the mouse, or press a key

 

Windows® 2000 and Windows XP).

on the keyboard to wake the computer.

 

 

 

Blinks green several times and then

A configuration error exists.

Check the diagnostic lights to see if the specific problem is

turns off

 

identified.

 

 

 

Solid yellow

The Dell Diagnostics is running a test, or a device on the

If the Dell Diagnostics is running, allow the testing to

 

system board may be faulty or incorrectly installed.

complete.

 

 

Check the diagnostic lights to see if the specific problem is

 

 

identified.

 

 

If the computer does not boot, contact Dell for technical

 

 

assistance.

 

 

 

Blinking yellow

A power supply or system board failure has occurred.

Check the diagnostic lights to see if the specific problem is

 

 

identified.

Solid green and a beep code during

A problem was detected while the BIOS was executing.

See "Beep Codes" for instructions on diagnosing the beep

POST

 

code. Also, check the diagnostic lights to see if the specific

 

 

problem is identified.

 

 

 

Solid green power light and no beep

The monitor or the graphics card may be faulty or

Check the diagnostic lights to see if the specific problem is

code and no video during POST

incorrectly installed.

identified. See "Video and Monitor Problems" in your

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Dell E310, 3100 specifications System Lights, Dell Diagnostics Main Menu, Option Function, Tab Function

3100, E310 specifications

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