Owner's Manual.

Solid green power light and no beep

An integrated system board device may be faulty.

Check the diagnostic lights to see if the specific problem is

code but the computer locks up

 

identified. If the problem is not identified, contact Dell for

during POST

 

technical assistance.

 

 

 

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

Your computer has four lights labeled "1," "2," "3," and "4" on the front panel to help you troubleshoot problems. When the computer starts normally, the lights flash. After the computer starts successfully, all four lights turn off. If the computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

The computer is in a normal "off" condition or a possible

Plug the computer into a working electrical outlet. Also see "Power Problems" in

 

pre-BIOS failure has occurred.

your Owner's Manual.

 

The diagnostic lights turn off after the system

 

 

successfully boots to the operating system.

 

 

NOTE: If all of the diagnostic lights are off and the

 

 

system does not start, there may be a problem with the

 

 

power supply or with the processor.

 

 

 

 

 

A processor failure was detected.

Contact Dell for technical assistance.

 

 

 

 

Memory modules are detected, but a memory failure has

If you have two or more memory modules installed, remove the

 

occurred.

modules, reinstall one module (see "Memory"), and then restart the

 

 

computer. If the computer starts normally, reinstall an additional module.

 

 

Continue until you have identified a faulty module or reinstalled all

 

 

modules without error.

 

 

If available, install properly working memory of the same type into your

 

 

computer (see "Memory").

 

 

If the problem persists, contact Dell for technical assistance.

 

 

 

 

A possible graphics failure has occurred.

If the problem persists, contact Dell for technical assistance.

 

 

 

 

A possible floppy drive or hard drive failure has occurred.

Reseat all power and data cables and restart the computer.

 

 

 

 

A possible USB failure has occurred.

Reinstall all USB devices, check cable connections, and then restart the

 

 

computer.

 

 

 

 

No memory modules are detected.

If you have two or more memory modules installed, remove the

 

 

modules, reinstall one module (see "Memory"), and then restart the

 

 

computer. If the computer starts normally, reinstall an additional module.

 

 

Continue until you have identified a faulty module or reinstalled all

 

 

modules without error.

 

 

If available, install properly working memory of the same type into your

 

 

computer (see "Memory").

 

 

If the problem persists, contact Dell for technical assistance.

 

 

 

 

Memory modules are detected, but a memory

Ensure that no special memory module/memory connector placement

 

configuration or compatibility error exists.

requirements exist (see "DDR2 Memory Overview").

 

 

Verify that the memory modules that you are installing are compatible

 

 

with your computer (see "DDR2 Memory Overview").

 

 

If the problem persists, contact Dell for technical assistance.

 

 

 

 

A possible expansion card failure has occurred.

1. Determine whether a conflict exists by removing a card and restarting

 

 

the computer (see "Cards").

 

 

2. If the problem persists, reinstall the card that you removed, remove a

 

 

different card, and then restart the computer.

 

 

3. Repeat this process for each card. If the computer starts normally,

 

 

troubleshoot the last card removed from the computer for resource

 

 

conflicts (see "Resolving Software and Hardware Compatibilities" in your

 

 

computer Owner's Manual).

 

 

4. If the problem persists, contact Dell for technical assistance.

 

 

 

 

Another failure has occurred.

Ensure that the cables are properly connected to the system board from

 

 

the hard drive, CD drive, and DVD drive (see "System Board

 

 

Components").

 

 

If there is an error message on your screen identifying a problem with a

 

 

device (such as the floppy drive or hard drive), check the device to

 

 

ensure that it is functioning properly.

 

 

The operating system is attempting to boot from a device (such as the

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Dell 3100, E310 specifications Diagnostic Lights, Light Pattern Problem Description Suggested Resolution, Components

3100, E310 specifications

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