Resolving printer problems
This section provide solutions to common problems that involve the operation of the printer.
Printer shuts down unexpectedly
Check the power
zMake sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power light on the control panel of the printer should be green. Try turning the printer off, and then on again.
zWhen the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer to warm up.
Check the printer vents
zThe printer vents are located on the left side of the printer. If the printer vents are covered and the printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location.
Printer is not responding (nothing prints)
If you tried to print when the printer was off, an alert message should have appeared on your computer screen. If the printer was off and you did not see a message when you tried to print, the printer setup might be incorrect. To correct this problem, reinstall the software that came with your printer.
Check the power
zMake sure that the printer power is on. To turn the printer power on, press and hold the 
(power button) on the printer for a few seconds. After a brief printer startup, you should see a steady green light on the corner of the button.
zWhen the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer to warm up.
Check the connections
zMake sure that the power cord is securely connected from your printer to a working outlet. If you still cannot turn the printer on, you might have a faulty power cord or control panel. Unplug the printer and call the HP Customer Care Center. See “Support and warranty”.
zMake sure that both ends of the cable (USB or parallel) are secure.
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