Resolving printing problems
This section provides solutions to common printing problems.
A blank page printed
Check that the tape is removed from the printheads
zEach new printhead is packaged with protective plastic film covering the ink nozzles. Check each printhead and remove film if necessary.
zClean any excess adhesive from the contact area on the backs of the printheads with a clean,
Check for empty ink cartridges
zIf you are printing black text and a blank page prints, your black ink cartridge might be empty. See “Replacing ink cartridges”.
Check the printer setup
zIf the printer selection is a problem, open the Printers folder in Windows and set this printer as the default. In the Mac OS, set this printer as the default in the Chooser or the Print Center.
Check that the media you are using is wide enough
zThe media width must match the page settings in your print settings.
Check the parallel port on your computer
zIf you are using a parallel cable, make sure your printer is connected directly to the parallel port. Do not share the port with other devices, such as a Zip drive.
Something on the page is missing or incorrect
Check the margin settings
zMake sure that the margin settings for the document do not exceed the printable area of the printer. See “Setting minimum margins”.
Check the color print settings
zGrayscale might be selected in the Print Settings dialog box.
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