Resolving paper-feed problems

This section provides solutions to common paper-feed problems.

For information on resolving jams, see “Clearing jams”.

Tray cannot be inserted

zWith the tray removed from the printer, turn the printer off and then on again. Reinsert the tray.

zMake sure that the tray is aligned with the printer opening.

Another paper-feed problem is occurring

Media is not supported for the printer or tray

zMake sure that you are using media that is supported for the printer and for the tray being used. (See “Printer specifications”and “Understanding specifications for supported media”.)

Media is not picked up from Tray 1 or Tray 2

zCheck that the guides are set to the correct marking in the trays for the size of paper you are loading. Also make sure the guides are snug, but not tight, against the stack.

zMake sure the media you are using is not curled. Uncurl paper by bending it in the opposite direction of the curl.

zMake sure that the tray has been pushed completely into the printer.

An envelope is not picked up from the envelope slot

zMake sure that there is not more than one envelope loaded in the envelope slot.

zMake sure that the envelope is not wrinkled or bent. Do not leave an envelope in the envelope slot overnight because doing so can cause the envelope to bend.

zMake sure that media in Tray 1 is not interfering with the envelope slot and causing more than one envelope to be fed. Remove any media from Tray 1 and try again.

Media is not coming out correctly

zIf the output tray extension is not extended, output pages will fall off the printer. Make sure that output tray extension is extended.

zRemove excess media from the output tray. The output tray is designed to hold a maximum of 100 sheets at a time.

zIf the auto-duplex unit is not installed or if the auto-duplex unit door is down during a duplex job, media will exit the rear of the printer. Reinstall the auto-duplex unit or close the auto-duplex unit door.

Pages are skewing

zMake sure that media loaded in Tray 1 or Tray 2 is aligned to the right and front guides.

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ENWW

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HP 1100dtn manual Resolving paper-feed problems, Tray cannot be inserted, Another paper-feed problem is occurring