Xerox 8825, 8850, 8830, X2 manual Not Ready Media Jam, Image quality, 142 ∙ Problem solving

	scanned.	edge first.
The Scanner will not accept	Ensure that both the Scanner and the	Set the Thick
a thick document.	Printer are powered up and initialized.	Document Lever to its
		next higher setting.
		Thick documents may
		require operator
		assistance.
The Scanner measures the	Refer to Cleaning the Platen Glass and	Turn the AUTOWIDTH
width of the original	Document Drive Rolls. Wipe the	off. See “Scanner
incorrectly. The copy is	Document Feed Tray with anti-static fluid.	Control” in the “Main
either wider than the	See the second item above in Scanner	Menu” section for
original or the copy is		more information
	Control
clipped
When the Scanner is set to	Raise the Thick Document Lever to	Set the Scanner to
exit to the front, the	release the document. Be sure to lower	exit to the rear. See
document is difficult to	the Thick Document Lever before making	“Scanner Control” in
remove from the Scanner	the next copy/scan.	the “Main Menu”
		section for more
		information.
Width detection failed when	Enter the document width.	Turn AUTOWIDTH off
scanning transparent		and refer to “Scanner
documents. Width sensors		Control” in the Main
in most cases will not detect		Menu
transparent documents.
Not Ready Media Jam	Refer to Cleaning the Platen Glass and	If the document is	For thick
	Document Drive Rolls. Wipe the	folded, worn or	documents,
	Document Feed Tray with anti-static fluid.	damaged, use a	set the Thick
		document carrier or try	Document
		feeding a different	Lever to its
		edge.	next higher
			setting. Thick
			documents
			may require
			operator
			assistance.
The Scanner does not	Ensure that you are inserting the	Check the operation of
position the document	document correctly.	the optical paper
correctly before scanning.	Center the document between the marks	sensors. See
		"Sensors" in the "Main
	on the Document Feed Tray.
		Menu" section for
	Smoothly insert the document into the
		more information.
	feed mechanism so that the lead edge of
	the document is against the rollers before
	the Scanner begins to stage the
	document.
Image quality
Vertical lines and streaks	Clean the Platen Glass.
are visible in the copy.
Visible document edges on	Try a lighter Contrast setting.
the copy.
Dark spots or smudges	Clean the Platen Glass.	Inspect the original	Adjust the
appear on the copy.		and clean it if	Copy setting
		necessary.	for best image
			quality.
The copy image is too light.	Adjust the Copy setting for best image	Rotate the original 90
	quality.	degrees.

142 ∙ Problem solving XEROX WIDE FORMAT COPY SYSTEM