Troubleshooting
Issue | Causes | Solutions | ||
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The POWER | 1) | MBU is not | 1) | Check that the MBU |
indicator on the |
| powered. |
| power cord is connected |
MBU is not lit. |
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| properly, and that the |
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| adapter is plugged |
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| into a power outlet. (If |
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| possible, a continuous |
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| power outlet.) |
The | 1) | The Ethernet | 1) | Check that the Ethernet |
indicator on the |
| cable is not |
| cable between the WAN |
MBU is not lit. |
| connected. |
| port on the MBU and |
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| the LAN port on your |
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| modem or router is |
| 2) | The router or | 2) | connected properly. |
| Turn on the power to the | |||
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| modem is not |
| modem or router. |
| 3) | powered. |
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| The MBU cannot | 3) | In Internet settings, | |
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| retrieve an IP |
| check that the IP mode |
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| address. |
| corresponds to the IP |
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| mode of your Internet |
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| connection. |
There is no audio | 1) | The router blocks | 1) | Use port forwarding. |
when I make |
| audio. |
| Check your router’s |
Internet calls. |
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| user manual to see |
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| how to configure port |
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| forwarding. |
I cannot make | 1) | The landline | 1) | Check that the landline |
landline calls. |
| cable is not |
| cable between the Line |
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| connected. |
| port on the MBU and |
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| the telephone wall outlet |
| 2) | The landline is | 2) | is connected properly. |
| Contact your landline | |||
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| out of order. |
| provider. |
