Issue | Causes | Solutions |
|
|
|
I cannot receive | 1) The country | 1) Check that you have |
landline calls. | setting is wrong. | chosen the country |
|
| that you are in. Open |
|
| the System settings |
|
| menu, choose Country |
|
| selection, and then |
|
| choose the country that |
|
| you are in. |
I cannot make Internet calls, the VoIP indicator on the MBU is not lit, and the right status indicator in the upper left cor- ner of the display is black.
1) | The configuration | 1) Check that you have |
| of the phone is | configured your phone |
| not complete. | properly. Go to |
|
| www.aastratelecom. |
|
| com and then click |
|
| Configuration. For more |
|
| information, contact |
|
| your Internet Telephony |
|
| Service Provider or your |
2) The MBU has not | System Administrator. | |
2) Reset the MBU and | ||
| been reset after | allow the MBU 2 |
| you saved the | minutes to log in at |
| configuration. | your Internet Telephony |
3) | The router uses | Service Provider. |
3) Check that you have | ||
| port forwarding. | configured your router |
|
| so that it always assigns |
the same IP address to your phone’s MAC address when using port forwarding. Otherwise incoming traffic is probably not forwarded to your phone. For more information, check your router’s manual.
Troubleshooting
