Troubleshooting
Issue | Causes | Solutions | ||
| 4) | The router | 4) a) Use port forwarding. | |
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| blocks Internet |
| The default SIP port is |
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| telephony. |
| 5060, and the default |
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| RTP port is 5004. |
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| Ensure that your router |
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| always assigns the |
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| same IP address to your |
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| phone when using port |
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| forwarding. For more |
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| information, check your |
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| router’s manual. |
| 5) | The router | 5) Check your router’s user | |
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| firmware needs |
| manual to see how to |
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| updating. |
| update the firmware. |
When I make | 1) | There is too much | 1) | a) Reduce the amount |
Internet calls, the |
| simultaneous |
| of traffic on your |
sound quality is |
| data traffic on |
| broadband connection. |
poor. |
| your broadband |
| b) Sign up for a Quality |
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| connection. |
| of Service agreement |
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| with your broadband |
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| provider. |
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| c) Order a connection |
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| with higher speed |
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| from your broadband |
| 2) |
| 2) | provider. |
| Your Internet | Contact your Internet | ||
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| Telephony |
| Telephony Service |
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| Service |
| Provider regarding |
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| Provider’s |
| ensured voice |
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| Quality of |
| prioritization across the |
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| Service is based |
| network. |
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| on a “best |
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|
efforts” rather than a guaranteed voice priority method.
