Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device.
A phone line splitter is being used
●If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone.
●Make sure the phone is hung up.
●Make sure the phone is not being used for a voice call when faxing.
No dial tone
●If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream phone.
Cannot send or receive a fax on a PBX line
●If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product.
Solve general fax problems
●Fax cuts off or prints on two pages
Faxes are sending slowly
The product is experiencing poor phone line quality.
●Retry sending the fax when the line conditions have improved.
●Check with the phone service provider that the line supports fax.
●Turn off the Error Correction setting.
a.Open the Setup Menu menu.
b.Open the Service menu.
c.Open the Fax Service menu.
d.Open the Error Correction menu.
e.Select the Off setting.
NOTE: This can reduce image quality.
●Use white paper for the original. Do not use colors such as gray, yellow, or pink.
ENWW | Solve fax problems 127 |