Control panel message | Description | Recommended action |
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Fax receive error. | An error occurred while trying to receive a | Ask the sender to resend the fax. |
| fax. | Try faxing back to the sender or another fax |
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| |
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| machine. |
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| Check for a dial tone on the phone line by |
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| touching the Start Fax button. |
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| Check that the telephone cord is securely |
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| connected by unplugging and replugging the |
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| cord. |
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| Make sure that you are using the telephone |
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| cord that came with the product. |
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| Open the Service menu, and touch the Fax |
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| Service button. Touch the Run Fax Test |
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| button. This test verifies that the phone cord |
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| is connected to the correct port and that the |
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| phone line has a signal. The product prints a |
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| report with the results. |
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| Decrease the fax speed. Ask the sender to |
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| resend the fax. |
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| Turn off |
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| sender to resend the fax. |
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| NOTE: Turning off |
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| can reduce the quality of the fax image. |
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| Connect the product to a different phone |
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| line. |
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| If the error persists, contact HP. See |
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| |
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| the support flyer that came in the product |
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| box. |
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112 Chapter 6 Fax | ENWW |