Control panel message

Description

Recommended action

 

 

 

Fax receive error.

An error occurred while trying to receive a

Ask the sender to resend the fax.

 

fax.

Try faxing back to the sender or another fax

 

 

 

 

machine.

 

 

Check for a dial tone on the phone line by

 

 

touching the Start Fax button.

 

 

Check that the telephone cord is securely

 

 

connected by unplugging and replugging the

 

 

cord.

 

 

Make sure that you are using the telephone

 

 

cord that came with the product.

 

 

Open the Service menu, and touch the Fax

 

 

Service button. Touch the Run Fax Test

 

 

button. This test verifies that the phone cord

 

 

is connected to the correct port and that the

 

 

phone line has a signal. The product prints a

 

 

report with the results.

 

 

Decrease the fax speed. Ask the sender to

 

 

resend the fax.

 

 

Turn off error-correction mode. Ask the

 

 

sender to resend the fax.

 

 

NOTE: Turning off error-correction mode

 

 

can reduce the quality of the fax image.

 

 

Connect the product to a different phone

 

 

line.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/ljcolorm276series or

 

 

the support flyer that came in the product

 

 

box.

 

 

 

112 Chapter 6 Fax

ENWW