Control panel message

Description

Recommended action

 

 

 

No dial tone.

The product could not detect a dial tone.

Check for a dial tone on the phone line by

 

 

touching the Start Fax button.

 

 

Unplug the telephone cord from both the

 

 

product and the wall, and then replug the

 

 

cord.

 

 

Make sure that you are using the telephone

 

 

cord that came with the product.

 

 

Unplug the product telephone cord from the

 

 

wall, plug in a telephone, and then try

 

 

making a voice call.

 

 

Make sure that the phone cord from the wall

 

 

telephone jack is plugged into the line

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

port.

 

 

Plug the product phone cord into a jack for

 

 

another phone line.

 

 

Check the phone line by using the Run Fax

 

 

Test option from the Service menu on the

 

 

control panel.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/ljcolorm276series or

 

 

the support flyer that came in the product

 

 

box.

 

 

 

No fax answer.

The receiving fax line did not answer. The

Allow the product to retry sending the fax.

Redial pending.

product attempts to redial after a few

Call the recipient to ensure that the fax

minutes.

 

 

machine is on and ready.

 

 

Check that you are dialing the correct fax

 

 

number.

 

 

If the product continues to redial, unplug the

 

 

product telephone cord from the wall, plug in

 

 

a telephone, and then try making a voice

 

 

call.

 

 

Make sure that the phone cord from the wall

 

 

telephone jack is plugged into the line

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

port.

 

 

Plug the product phone cord into a jack for

 

 

another phone line.

 

 

Try a different phone cord.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/ljcolorm276series or

 

 

the support flyer that came in the product

 

 

box.

 

 

 

 

 

 

114 Chapter 6 Fax

ENWW