Control panel message | Description | Recommended action | |||
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No dial tone. | The product could not detect a dial tone. | Check for a dial tone on the phone line by | |||
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| touching the Start Fax button. | |||
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| Unplug the telephone cord from both the | |||
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| product and the wall, and then replug the | |||
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| cord. | |||
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| Make sure that you are using the telephone | |||
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| cord that came with the product. | |||
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| Unplug the product telephone cord from the | |||
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| wall, plug in a telephone, and then try | |||
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| making a voice call. | |||
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| Make sure that the phone cord from the wall | |||
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| telephone jack is plugged into the line |
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| port. | |||
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| Plug the product phone cord into a jack for | |||
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| another phone line. | |||
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| Check the phone line by using the Run Fax | |||
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| Test option from the Service menu on the | |||
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| control panel. | |||
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| If the error persists, contact HP. See | |||
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| the support flyer that came in the product | |||
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| box. | |||
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No fax answer. | The receiving fax line did not answer. The | Allow the product to retry sending the fax. | |||
Redial pending. | product attempts to redial after a few | Call the recipient to ensure that the fax | |||
minutes. | |||||
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| machine is on and ready. | |||
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| Check that you are dialing the correct fax | |||
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| number. | |||
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| If the product continues to redial, unplug the | |||
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| product telephone cord from the wall, plug in | |||
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| a telephone, and then try making a voice | |||
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| call. | |||
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| Make sure that the phone cord from the wall | |||
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| telephone jack is plugged into the line |
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| port. | |||
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| Plug the product phone cord into a jack for | |||
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| another phone line. | |||
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| Try a different phone cord. | |||
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| If the error persists, contact HP. See | |||
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| the support flyer that came in the product | |||
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| box. | |||
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114 Chapter 6 Fax | ENWW |