warning message is related to printing and the
Control panel message | Description | Recommended action |
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Communication error. | A fax communication error occurred between | Allow the product to retry sending the fax. |
| the product and the sender or receiver. | Unplug the product telephone cord from the |
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| wall, plug in a telephone, and then try |
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| making a call. Plug the product phone cord |
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| into a jack for another phone line. |
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| Try a different phone cord. |
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| Set the Fax Speed option to the Slow(V.29) |
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| setting or disable the Fast(V.34) setting. |
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| Turn off the Error Correction feature to |
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| prevent automatic error correction. |
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| NOTE: Turning off the Error Correction |
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| feature can reduce image quality. |
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| Print the Fax Activity Log report from the |
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| control panel to determine if the error occurs |
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| with a specific fax number. |
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| If the error persists, contact HP. See |
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| |
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| the support flyer that came in the product |
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| box. |
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Document feeder door is open. | The cover at the top of the document feeder | Close the cover, and send the fax again. |
Canceled fax. | is open, and the product cannot send the |
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fax. |
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Fax is busy. | The fax line to which you were sending a fax | Call the recipient to ensure that the fax |
Canceled send. | was busy. The product has canceled sending | machine is on and ready. |
the fax. | Check that you are dialing the correct fax | |
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| |
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| number. |
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| Check that the Redial if Busy option is |
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| enabled. |
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| Open the Service menu, and touch the Fax |
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| Service button. Touch the Run Fax Test |
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| button. This test verifies that the phone cord |
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| is connected to the correct port and that the |
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| phone line has a signal. The product prints a |
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| report with the results. |
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| If the error persists, contact HP. See |
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| |
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| the support flyer that came in the product |
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| box. |
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110 Chapter 6 Fax | ENWW |