HP telephone support | HP 1100dtn guide

HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center. For the number to call, refer to the Support guide that came in the box with your printer.

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1Print the printer configuration page. See “Maintaining and troubleshooting”for instructions on how to print this page. If the printer does not print, get the following information ready.

amodel number and serial number (located at the back of the printer), such as C8124A or C8135A and SG1881119P

bprinter model (HP Business Inkjet 1100d or 1100dtn)

2Check the operating system that you are using, such as Windows 98 SE.

3If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0.

4Note how the printer is connected to your system, such as parallel, USB, or network.

5Obtain the printer driver and version number of the printer software, such as HP Business Inkjet 1100 PCL 3 version 1.0.

6If you have a problem printing from a particular application, note the application and version number.

B-2

ENWW

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HP 1100dtn manual HP telephone support

Contents

Page Page User’s guide Copyright Information Contents Glossary Index Getting started Finding other resources for product information Learning about printer configurations HP Business Inkjet 1100dHP Business Inkjet 1100dtn Paper stack indicator Understanding the printer parts and functionsFront view Paper guides Output tray Power button Power light green Printing supplies areaControl panel parts Resume button USB connector Power inputBack view Connecting the printer Connecting directly using a USB or parallel cable WindowsUSB connection Parallel connection Completing a software-first installation recommended To complete a software-first installation Completing a hardware-first installation To complete a hardware-first installationSelect Specify a location Using a printer connected to another computer clients Sharing the printer on a locally shared network WindowsSharing a printer connected to your computer the server Connecting directly using a USB cable Mac OS To connect using a USB cableTo finish installing for Mac OS 8.6 to Mac OS To finish installing for Mac OS X and later USB printer sharing over an Ethernet network Mac OS Sharing among Mac computers with the same operating system Connecting to a network Installing the HP Jetdirect internal print server cardTo install the HP Jetdirect print server Installing the printer driver on the server Windows To install the printer driver on the server Installing software for a network printer on a Macintosh To install software for a network printer on a MacintoshTo finish a network installation for Mac OS 8.6 to Mac OS Uninstalling the printing system software Uninstalling software for Windows all versionsTo finish a network installation for Mac OS X or later Running the scrubber utility Using the embedded Web server Uninstalling software for Macintosh all versionsGaining access to the embedded Web server Embedded Web server pages Installing other software Making copies of the software Enww Using the printer Tips for selecting and using print mediaSelecting print media Understanding specifications for supported media Understanding supported sizesMedia size Tray Envelope Auto Slot Understanding supported media types and weights Tray Type Weight Capacity Setting minimum margins Media Left margin Right margin Top margin Bottom margin Loading media To load Tray 1 or Tray Letter/A4 Legal Configuring trays Tray usage Steps to complete For more information Setting the tray lock Selecting a default trayTo select a default tray Windows On the Printer Services tab, click Advanced Configuration Printing using the PCL 3 printer driver Understanding default tray behavior for the Mac OSTo print using the PCL 3 printer driver Changing printer settings Changing settings for WindowsTo change settings from an application current jobs To change default settings all future jobs Changing settings for the Mac OS To set the default media typeTo change page setup settings To change print settings Canceling a print job Performing printer tasksPrinting on both sides duplexing Guidelines for printing on both sides of a Performing automatic duplexing To perform automatic duplexing WindowsTo perform automatic duplexing Mac OS 8.6 to To perform automatic duplexing Mac OS Performing manual duplexing To perform manual duplexing WindowsTo perform manual duplexing Mac OS 8.6 to On the Basics tab, select Back to Front under Page Order Printing photographs To perform manual duplexing Mac OSTo print digital photographs Windows To print digital photographs Macintosh Printing on special media Printing on envelopes and cardsTips for printing envelopes To print envelopes from the envelope slot Windows To print envelopes from the envelope slot Mac OS To load envelopes or cards in TrayTo print envelopes or cards from Tray 1 Windows To print envelopes or cards from Tray 1 Mac OS 8.6 to OS Printing on transparencies To load transparenciesTo print transparencies Windows To print transparencies Mac OS 8.6 to Printing on custom-size media To print transparencies Mac OSTo load custom-size media To print custom-size media Windows To print custom-size media Mac OS 8.6 to To print custom-size media Mac OSSize pull-down menu, click Edit Custom Paper Sizes Using diagnostic tools Using the ToolboxPrinter Status tab Printer Services tab Information tab Using hp instant support Easy access to troubleshooting tipsNotification of printer driver and firmware updates Access to hp services Using myPrintMileage Using the HP Inkjet Utility To display the HP Inkjet UtilityViewing the HP Inkjet Utility panels Using HP Web Jetadmin Using the deskjet control panel DjcpTo install Djcp Troubleshooting MaintainingMaintaining ink cartridges and printheads Replacing ink cartridges To replace an ink cartridge Cleaning the printheads Checking the printheads To perform a level 1 printhead cleaning at the control panel Cleaning the printhead contacts To clean the printhead contacts Enww Aligning the printheads To align printheads from the control panelTo align the printheads from the Toolbox Windows To align the printheads from the HP Inkjet Utility Mac OS Replacing the printheads To replace a printhead Enww Calibrating color To calibrate color from the ToolboxTo calibrate color from the HP Inkjet Utility Clearing jams To clear a jam To avoid jams Starting troubleshooting Resolving paper-feed problems including skewing Printing a configuration To print a printer configuration page from the control panel Resolving printer problems Printer shuts down unexpectedlyPrinter is not responding nothing prints All lights are blinking Printer takes a long time to print Resolving printing problems Blank page printedSomething on the page is missing or incorrect Placement of the text or graphics is wrong Check the page-orientation setting Poor print quality Check the printheads and ink cartridges Ink is smearing Wrong colors are printing Resolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Troubleshooting installation issues Hardware installation issues Software installation issues MinimumRecommended Printer lights reference Action Light pattern Light description From using this cartridge is not Alternates with HP supplies and accessories Finding accessory part numbersOrdering printing supplies through the Toolbox Finding supplies part numbers HP Premium Photo Paper HP Photo PaperHP ColorFast Photo Paper HP Photo-Quality Inkjet Paper HP Premium Inkjet Transparency Film HP Premium Plus Inkjet Transparency FilmHP Banner Paper HP Textured Greeting Cards Support and warranty ToolboxHp instant support Web HP telephone support Hewlett-Packard limited warranty statement Extent of limited warranty Limitations of warranty Limitations of liabilityLocal law Printer specifications Envelope slot one envelope Recommended Regulatory information FCC statementShielded cables Power cord statement EMI statement Korea Regulatory model numberLED classification Energy consumption Declaration of Conformity Enww Glossary Resolution Print server or print server cardPrinter driver Printheads Index Enww Enww Enww Enww USB Page Copyright 2003 Hewlett-Packard Company