Manuals / HP / Computer Equipment / Network Card

HP 1100dtn manual HP telephone support

Models: 1100d

1 102

Download 102 pages 25.65 Kb

Page 84

HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center. For the number to call, refer to the Support guide that came in the box with your printer.

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1Print the printer configuration page. See “Maintaining and troubleshooting”for instructions on how to print this page. If the printer does not print, get the following information ready.

amodel number and serial number (located at the back of the printer), such as C8124A or C8135A and SG1881119P

bprinter model (HP Business Inkjet 1100d or 1100dtn)

2Check the operating system that you are using, such as Windows 98 SE.

3If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0.

4Note how the printer is connected to your system, such as parallel, USB, or network.

5Obtain the printer driver and version number of the printer software, such as HP Business Inkjet 1100 PCL 3 version 1.0.

6If you have a problem printing from a particular application, note the application and version number.

B-2

ENWW

Image 84

HP 1100dtn manual HP telephone support

Contents

Page Page hp business inkjet 1100 series printer user’s guideSafety Information Copyright InformationTrademark Credits Contents Using the printerUsing diagnostic tools Getting startedMaintaining and troubleshooting Printer lights reference HP supplies and accessoriesSupport and warranty Printer specifications Regulatory informationGetting started Finding other resources for product informationLearning about printer configurations HP Business Inkjet 1100dHP Business Inkjet 1100dtn 8 Paper stack indicator Understanding the printer parts and functionsFront view 1 Paper guides 2 Output tray1 power button 2 Power light green Printing supplies areaControl panel parts 5 resume button1 USB connector 3 Power inputBack view Connecting the printer Connecting directly using a USB or parallel cable WindowsUSB connection Parallel connectionCompleting a software-first installation recommended To complete a software-first installationCompleting a hardware-first installation To complete a hardware-first installation1 Click Next in the Found New Hardware wizard 5 Select Specify a locationUsing a printer connected to another computer clients Sharing the printer on a locally shared network WindowsSharing a printer connected to your computer the server Connecting directly using a USB cable Mac OS To connect using a USB cableTo finish installing for Mac OS 8.6 to Mac OS To finish installing for Mac OS X and laterUSB printer sharing over an Ethernet network Mac OS Sharing among Mac computers with the same operating systemSharing among Macintosh computers with different operating systems 1-11Connecting to a network Installing the HP Jetdirect internal print server cardTo install the HP Jetdirect print server 1-12Installing the printer driver on the server Windows To install the printer driver on the server1-13 Installing software for a network printer on a Macintosh Installing the software for a network printer on a Windows clientTo install software for a network printer on a Macintosh To finish a network installation for Mac OS 8.6 to Mac OSUninstalling the printing system software Uninstalling software for Windows all versionsTo finish a network installation for Mac OS X or later Running the scrubber utilityUsing the embedded Web server Uninstalling software for Macintosh all versionsGaining access to the embedded Web server Embedded Web server pagesInstalling other software Making copies of the software1-17 1-18 ENWWUsing the printer Tips for selecting and using print mediaSelecting print media Understanding specifications for supported media Understanding supported sizesMedia size TrayUnderstanding supported media types and weights WeightType CapacitySetting minimum margins MediaLeft margin Right marginLoading media To load Tray 1 or Tray5 If you are loading Tray 1, reattach the output tray Configuring trays Tray usageSteps to complete For more informationSetting the tray lock Selecting a default trayTo select a default tray Windows 3 On the Printer Services tab, click Advanced ConfigurationPrinting using the PCL 3 printer driver Understanding default tray behavior for the Mac OSTo print using the PCL 3 printer driver Changing printer settings Changing settings for WindowsTo change settings from an application current jobs To change default settings all future jobsChanging settings for the Mac OS To set the default media typeTo change page setup settings To change print settingsCanceling a print job Performing printer tasksPrinting on both sides duplexing Guidelines for printing on both sides of a pagePerforming automatic duplexing To perform automatic duplexing WindowsTo perform automatic duplexing Mac OS 8.6 to To perform automatic duplexing Mac OSPerforming manual duplexing To perform manual duplexing WindowsTo perform manual duplexing Mac OS 8.6 to 3 On the Basics tab, select Back to Front under Page OrderPrinting photographs To perform manual duplexing Mac OSTo print digital photographs Windows To print digital photographs MacintoshPrinting on special media Printing on envelopes and cardsTips for printing envelopes To print envelopes from the envelope slot WindowsTo print envelopes from the envelope slot Mac OS To load envelopes or cards in TrayTo print envelopes or cards from Tray 1 Windows To print envelopes or cards from Tray 1 Mac OS 8.6 to OSPrinting on transparencies To load transparenciesTo print transparencies Windows To print transparencies Mac OS 8.6 toPrinting on custom-size media To print transparencies Mac OSTo load custom-size media To print custom-size media WindowsTo print custom-size media Mac OS 8.6 to To print custom-size media Mac OS2 In the Page Size pull-down menu, click Edit Custom Paper Sizes 2-20Using diagnostic tools Using the ToolboxPrinter Status tab Printer Services tab Information tabUsing hp instant support z Easy access to troubleshooting tipsz Notification of printer driver and firmware updates z Access to hp servicesUsing myPrintMileage Using the HP Inkjet Utility To display the HP Inkjet UtilityViewing the HP Inkjet Utility panels Mac OS 8.6 to Mac OS 9.0 Select Utilities and select hp deskjetUsing HP Web Jetadmin Using the deskjet control panel DJCPTo install DJCP troubleshooting Maintaining andMaintaining ink cartridges and printheads Replacing ink cartridgesTo replace an ink cartridge Cleaning the printheads To check the printheads using a printer configuration pageTo clean the printheads from the Toolbox To clean the printheads from the HP Inkjet UtilityTo perform a level 1 printhead cleaning at the control panel To perform a level 2 printhead cleaning at the control panelTo perform a level 3 printhead cleaning at the control panel Cleaning the printhead contacts To clean the printhead contacts7 Repeat steps 4 through 6 for the remaining printheads 2 On the Services tab, click Align Printheads and click Align Aligning the printheadsTo align printheads from the control panel To align the printheads from the Toolbox WindowsReplacing the printheads To replace a printheadENWW Calibrating color To calibrate color from the ToolboxTo calibrate color from the HP Inkjet Utility 4-10Clearing jams To clear a jam4-11 To avoid jams 4-12Starting troubleshooting 4-13Printing a configuration page To print a printer configuration page from the control panelTo print a configuration page for the HP Jetdirect print server 4-14Resolving printer problems Check the powerPrinter shuts down unexpectedly Printer is not responding nothing printsCheck the printer setup A non-recoverable error has occurredCheck your system configuration Check your port settingResolving printing problems Check that the media you are using is wide enoughCheck the margin settings Check the color print settingsPlacement of the text or graphics is wrong Check the page-orientation settingCheck the paper size Check how the media is loadedCheck the symbol set Cancel the jobPoor print quality Meaningless characters printCheck the print mode Check the paper type print settingCheck the printer driver settings Ink is smearingCheck the print settings Check the graphics placementWrong colors are printing Printout shows bleeding colorsResolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Media is not supported for the printer or trayTroubleshooting installation issues Hardware installation issuesMultiple pages are being picked up 4-23Software installation issues MinimumRecommended 4-241 Power button 2 Printhead light 3 Ink cartridge light 4 Power light 5 Color indicator lights 6 Cancel button 7 Resume buttonPrinter lights reference 8 Resume lightLight pattern Light descriptionaction Explanation and recommendedExplanation and recommended from using this cartridge is notcovered under the warranty The printer detects a faulty printheadLight pattern Light descriptionaction Explanation and recommendedA HP supplies and accessories Finding accessory part numbersPaper handling accessories Parallel connector and cablesFinding supplies part numbers Network interfacesInk cartridges PrintheadsHP Premium Photo Paper HP Photo PaperHP ColorFast Photo Paper HP Photo-Quality Inkjet PaperHP Premium Inkjet Transparency Film HP Premium Plus Inkjet Transparency FilmHP Banner Paper HP Textured Greeting CardsB Support and warranty Toolboxhp instant support Information tabHP telephone support Hewlett-Packard limited warranty statement Extent of limited warrantyLimitations of warranty Limitations of liabilityLocal law C Printer specifications Envelope slot one envelopeWithout auto-duplex unit and Tray 2 installed Standard International A6, A5, A4Recommended D Regulatory information FCC statementShielded cables Power cord statement EMI statement Korea Regulatory model numberLED classification Energy consumption DECLARATION OF CONFORMITY ENWW parallel port connector GlossaryBooklet printing connection slotresolution print server or print server cardprinter driver printheadsIndex NumericsPage Page Page Page Page Page copyright 2003 Hewlett-Packard Company