Support and warranty, Toolbox, Hp instant support, Web | HP 1100dtn

B Support and warranty

The information in this section suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

Toolbox

The Toolbox is available only to Windows users. You must have installed the printer driver through SETUP.EXE. After installing your printer, you can open the Toolbox by clicking Start, pointing to Programs, pointing to hp business inkjet 1100 series, and clicking hp business inkjet 1100 series Toolbox.

The Troubleshooting tab in the Toolbox provides easy step-by-step solutions to common printing problems. You should be able to resolve most printing problems by stepping through the provided solutions.

hp instant support

	hp instant support, which is available only to Windows users, is a Web-based tool that
	provides product-specific services, troubleshooting tips, and information about your printer’s
	ink and media usage. To open hp instant support, click hp instant support on the Toolbox’s
	Information tab.

Note	hp instant support Web pages are dynamically created. Do not bookmark this site; always
	open it from the Toolbox.

Web

Visit the HP Business Inkjet website on hp.com for the latest printer software, product, operating system, and support information.

http://www.hp.com/support/businessinkjet1100

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HP 1100dtn manual Support and warranty, Toolbox, Hp instant support, Web, Information tab

Contents

Page Page User’s guide Copyright Information Contents Glossary Index Finding other resources for product information Getting started HP Business Inkjet 1100dtn Learning about printer configurationsHP Business Inkjet 1100d Paper guides Output tray Paper stack indicatorUnderstanding the printer parts and functions Front view Resume button Power button Power light greenPrinting supplies area Control panel parts Back view USB connectorPower input Parallel connection Connecting the printerConnecting directly using a USB or parallel cable Windows USB connection To complete a software-first installation Completing a software-first installation recommended Select Specify a location Completing a hardware-first installationTo complete a hardware-first installation Sharing a printer connected to your computer the server Using a printer connected to another computer clientsSharing the printer on a locally shared network Windows To finish installing for Mac OS X and later Connecting directly using a USB cable Mac OSTo connect using a USB cable To finish installing for Mac OS 8.6 to Mac OS Sharing among Mac computers with the same operating system USB printer sharing over an Ethernet network Mac OS To install the HP Jetdirect print server Connecting to a networkInstalling the HP Jetdirect internal print server card To install the printer driver on the server Installing the printer driver on the server Windows To finish a network installation for Mac OS 8.6 to Mac OS Installing software for a network printer on a MacintoshTo install software for a network printer on a Macintosh Running the scrubber utility Uninstalling the printing system softwareUninstalling software for Windows all versions To finish a network installation for Mac OS X or later Embedded Web server pages Using the embedded Web serverUninstalling software for Macintosh all versions Gaining access to the embedded Web server Making copies of the software Installing other software Enww Selecting print media Using the printerTips for selecting and using print media Media size Tray Envelope Auto Slot Understanding specifications for supported mediaUnderstanding supported sizes Tray Type Weight Capacity Understanding supported media types and weights Media Left margin Right margin Top margin Bottom margin Setting minimum margins To load Tray 1 or Tray Loading media Letter/A4 Legal Tray usage Steps to complete For more information Configuring trays On the Printer Services tab, click Advanced Configuration Setting the tray lockSelecting a default tray To select a default tray Windows To print using the PCL 3 printer driver Printing using the PCL 3 printer driverUnderstanding default tray behavior for the Mac OS To change default settings all future jobs Changing printer settingsChanging settings for Windows To change settings from an application current jobs To change print settings Changing settings for the Mac OSTo set the default media type To change page setup settings Guidelines for printing on both sides of a Canceling a print jobPerforming printer tasks Printing on both sides duplexing To perform automatic duplexing Mac OS Performing automatic duplexingTo perform automatic duplexing Windows To perform automatic duplexing Mac OS 8.6 to On the Basics tab, select Back to Front under Page Order Performing manual duplexingTo perform manual duplexing Windows To perform manual duplexing Mac OS 8.6 to To print digital photographs Macintosh Printing photographsTo perform manual duplexing Mac OS To print digital photographs Windows To print envelopes from the envelope slot Windows Printing on special mediaPrinting on envelopes and cards Tips for printing envelopes To print envelopes or cards from Tray 1 Mac OS 8.6 to OS To print envelopes from the envelope slot Mac OSTo load envelopes or cards in Tray To print envelopes or cards from Tray 1 Windows To print transparencies Mac OS 8.6 to Printing on transparenciesTo load transparencies To print transparencies Windows To print custom-size media Windows Printing on custom-size mediaTo print transparencies Mac OS To load custom-size media Size pull-down menu, click Edit Custom Paper Sizes To print custom-size media Mac OS 8.6 toTo print custom-size media Mac OS Printer Status tab Using diagnostic toolsUsing the Toolbox Information tab Printer Services tab Access to hp services Using hp instant supportEasy access to troubleshooting tips Notification of printer driver and firmware updates Using myPrintMileage Viewing the HP Inkjet Utility panels Using the HP Inkjet UtilityTo display the HP Inkjet Utility To install Djcp Using HP Web JetadminUsing the deskjet control panel Djcp Replacing ink cartridges TroubleshootingMaintaining Maintaining ink cartridges and printheads To replace an ink cartridge Checking the printheads Cleaning the printheads To perform a level 1 printhead cleaning at the control panel To clean the printhead contacts Cleaning the printhead contacts Enww To align the printheads from the HP Inkjet Utility Mac OS Aligning the printheadsTo align printheads from the control panel To align the printheads from the Toolbox Windows To replace a printhead Replacing the printheads Enww To calibrate color from the HP Inkjet Utility Calibrating colorTo calibrate color from the Toolbox To clear a jam Clearing jams To avoid jams Resolving paper-feed problems including skewing Starting troubleshooting To print a printer configuration page from the control panel Printing a configuration Printer is not responding nothing prints Resolving printer problemsPrinter shuts down unexpectedly Printer takes a long time to print All lights are blinking Something on the page is missing or incorrect Resolving printing problemsBlank page printed Check the page-orientation setting Placement of the text or graphics is wrong Check the printheads and ink cartridges Poor print quality Ink is smearing Wrong colors are printing Tray cannot be inserted Resolving paper-feed problemsAnother paper-feed problem is occurring Hardware installation issues Troubleshooting installation issues Recommended Software installation issuesMinimum Action Printer lights reference Light pattern Light description From using this cartridge is not Alternates with Ordering printing supplies through the Toolbox HP supplies and accessoriesFinding accessory part numbers Finding supplies part numbers HP Photo-Quality Inkjet Paper HP Premium Photo PaperHP Photo Paper HP ColorFast Photo Paper HP Textured Greeting Cards HP Premium Inkjet Transparency FilmHP Premium Plus Inkjet Transparency Film HP Banner Paper Web Support and warrantyToolbox Hp instant support HP telephone support Extent of limited warranty Hewlett-Packard limited warranty statement Local law Limitations of warrantyLimitations of liability Envelope slot one envelope Printer specifications Recommended Shielded cables Regulatory informationFCC statement LED classification Energy consumption Power cord statementEMI statement Korea Regulatory model number Declaration of Conformity Enww Glossary Printheads ResolutionPrint server or print server card Printer driver Index Enww Enww Enww Enww USB Page Copyright 2003 Hewlett-Packard Company