Wrong colors are printing
Check the printer driver settings
zThe Print In Grayscale check box might be selected. From your application, open the Printer Properties dialog box. Click the Color tab and make sure that Print in Grayscale is not selected.
Check the ink cartridges
zWhen colors are completely wrong, the printer might have run out of one or more colors of ink. Check the status of the ink cartridges in the Toolbox or on the control panel, and then replace any low or empty ink cartridges. See “Replacing ink cartridges”.
Check the printheads
zWhenever print quality noticeably decreases, it is a good idea to clean the printheads. To clean the printheads, open the Toolbox, click the Printer Services tab, and then click Clean Printheads. For Macintosh, use the control panel. See “Maintaining ink cartridges and printheads”.
Printout shows bleeding colors
Check the print settings
zSome media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the Print Settings dialog box. Also, make sure that you have selected the correct media type in the Print Settings dialog box.
Check the ink cartridges
zMake sure that the ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering HP supplies and accessories, see “HP supplies and accessories”.
Colors do not line up properly
Check the printheads
zThe printheads on your printer are automatically aligned when a printhead is replaced. However, you might notice print quality improvement by performing the alignment procedure yourself. See “Aligning the printheads”.
Check the graphics placement
zUse the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the printheads
zThe printheads or printhead contact pads might need cleaning. See “Maintaining ink cartridges and printheads”.
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