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1100dtn manual 1-18, Enww
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1100d
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Troubleshooting
Specification
Install
Error codes
Placement of the text or graphics is wrong
Warranty
Learning about printer configurations
Connecting the printer
Resolving printer problems
Using diagnostic tools
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1-18
ENWW
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Contents
Page
Page
hp business inkjet 1100 series printer
user’s guide
Safety Information
Copyright Information
Trademark Credits
Contents
Using the printer
Using diagnostic tools
Getting started
Maintaining and troubleshooting
Printer lights reference HP supplies and accessories
Support and warranty
Printer specifications Regulatory information
Getting started
Finding other resources for product information
Learning about printer configurations
HP Business Inkjet 1100d
HP Business Inkjet 1100dtn
8 Paper stack indicator
Understanding the printer parts and functions
Front view
1 Paper guides 2 Output tray
1 power button 2 Power light green
Printing supplies area
Control panel parts
5 resume button
1 USB connector
3 Power input
Back view
Connecting the printer
Connecting directly using a USB or parallel cable Windows
USB connection
Parallel connection
Completing a software-first installation recommended
To complete a software-first installation
Completing a hardware-first installation
To complete a hardware-first installation
1 Click Next in the Found New Hardware wizard
5 Select Specify a location
Using a printer connected to another computer clients
Sharing the printer on a locally shared network Windows
Sharing a printer connected to your computer the server
Connecting directly using a USB cable Mac OS
To connect using a USB cable
To finish installing for Mac OS 8.6 to Mac OS
To finish installing for Mac OS X and later
USB printer sharing over an Ethernet network Mac OS
Sharing among Mac computers with the same operating system
Sharing among Macintosh computers with different operating systems
1-11
Connecting to a network
Installing the HP Jetdirect internal print server card
To install the HP Jetdirect print server
1-12
Installing the printer driver on the server Windows
To install the printer driver on the server
1-13
Installing software for a network printer on a Macintosh
Installing the software for a network printer on a Windows client
To install software for a network printer on a Macintosh
To finish a network installation for Mac OS 8.6 to Mac OS
Uninstalling the printing system software
Uninstalling software for Windows all versions
To finish a network installation for Mac OS X or later
Running the scrubber utility
Using the embedded Web server
Uninstalling software for Macintosh all versions
Gaining access to the embedded Web server
Embedded Web server pages
Installing other software
Making copies of the software
1-17
1-18
ENWW
Using the printer
Tips for selecting and using print media
Selecting print media
Understanding specifications for supported media
Understanding supported sizes
Media size
Tray
Understanding supported media types and weights
Weight
Type
Capacity
Setting minimum margins
Media
Left margin
Right margin
Loading media
To load Tray 1 or Tray
5 If you are loading Tray 1, reattach the output tray
Configuring trays
Tray usage
Steps to complete
For more information
Setting the tray lock
Selecting a default tray
To select a default tray Windows
3 On the Printer Services tab, click Advanced Configuration
Printing using the PCL 3 printer driver
Understanding default tray behavior for the Mac OS
To print using the PCL 3 printer driver
Changing printer settings
Changing settings for Windows
To change settings from an application current jobs
To change default settings all future jobs
Changing settings for the Mac OS
To set the default media type
To change page setup settings
To change print settings
Canceling a print job
Performing printer tasks
Printing on both sides duplexing
Guidelines for printing on both sides of a page
Performing automatic duplexing
To perform automatic duplexing Windows
To perform automatic duplexing Mac OS 8.6 to
To perform automatic duplexing Mac OS
Performing manual duplexing
To perform manual duplexing Windows
To perform manual duplexing Mac OS 8.6 to
3 On the Basics tab, select Back to Front under Page Order
Printing photographs
To perform manual duplexing Mac OS
To print digital photographs Windows
To print digital photographs Macintosh
Printing on special media
Printing on envelopes and cards
Tips for printing envelopes
To print envelopes from the envelope slot Windows
To print envelopes from the envelope slot Mac OS
To load envelopes or cards in Tray
To print envelopes or cards from Tray 1 Windows
To print envelopes or cards from Tray 1 Mac OS 8.6 to OS
Printing on transparencies
To load transparencies
To print transparencies Windows
To print transparencies Mac OS 8.6 to
Printing on custom-size media
To print transparencies Mac OS
To load custom-size media
To print custom-size media Windows
To print custom-size media Mac OS 8.6 to
To print custom-size media Mac OS
2 In the Page Size pull-down menu, click Edit Custom Paper Sizes
2-20
Using diagnostic tools
Using the Toolbox
Printer Status tab
Printer Services tab
Information tab
Using hp instant support
z Easy access to troubleshooting tips
z Notification of printer driver and firmware updates
z Access to hp services
Using myPrintMileage
Using the HP Inkjet Utility
To display the HP Inkjet Utility
Viewing the HP Inkjet Utility panels
Mac OS 8.6 to Mac OS 9.0 Select Utilities and select hp deskjet
Using HP Web Jetadmin
Using the deskjet control panel DJCP
To install DJCP
troubleshooting
Maintaining and
Maintaining ink cartridges and printheads
Replacing ink cartridges
To replace an ink cartridge
Cleaning the printheads
To check the printheads using a printer configuration page
To clean the printheads from the Toolbox
To clean the printheads from the HP Inkjet Utility
To perform a level 1 printhead cleaning at the control panel
To perform a level 2 printhead cleaning at the control panel
To perform a level 3 printhead cleaning at the control panel
Cleaning the printhead contacts
To clean the printhead contacts
7 Repeat steps 4 through 6 for the remaining printheads
2 On the Services tab, click Align Printheads and click Align
Aligning the printheads
To align printheads from the control panel
To align the printheads from the Toolbox Windows
Replacing the printheads
To replace a printhead
ENWW
Calibrating color
To calibrate color from the Toolbox
To calibrate color from the HP Inkjet Utility
4-10
Clearing jams
To clear a jam
4-11
To avoid jams
4-12
Starting troubleshooting
4-13
Printing a configuration page
To print a printer configuration page from the control panel
To print a configuration page for the HP Jetdirect print server
4-14
Resolving printer problems
Check the power
Printer shuts down unexpectedly
Printer is not responding nothing prints
Check the printer setup
A non-recoverable error has occurred
Check your system configuration
Check your port setting
Resolving printing problems
Check that the media you are using is wide enough
Check the margin settings
Check the color print settings
Placement of the text or graphics is wrong
Check the page-orientation setting
Check the paper size
Check how the media is loaded
Check the symbol set
Cancel the job
Poor print quality
Meaningless characters print
Check the print mode
Check the paper type print setting
Check the printer driver settings
Ink is smearing
Check the print settings
Check the graphics placement
Wrong colors are printing
Printout shows bleeding colors
Resolving paper-feed problems
Another paper-feed problem is occurring
Tray cannot be inserted
Media is not supported for the printer or tray
Troubleshooting installation issues
Hardware installation issues
Multiple pages are being picked up
4-23
Software installation issues
Minimum
Recommended
4-24
1 Power button 2 Printhead light 3 Ink cartridge light 4 Power light
5 Color indicator lights 6 Cancel button 7 Resume button
Printer lights reference
8 Resume light
Light pattern
Light description
action
Explanation and recommended
Explanation and recommended
from using this cartridge is not
covered under the warranty
The printer detects a faulty printhead
Light pattern
Light description
action
Explanation and recommended
A HP supplies and accessories
Finding accessory part numbers
Paper handling accessories
Parallel connector and cables
Finding supplies part numbers
Network interfaces
Ink cartridges
Printheads
HP Premium Photo Paper
HP Photo Paper
HP ColorFast Photo Paper
HP Photo-Quality Inkjet Paper
HP Premium Inkjet Transparency Film
HP Premium Plus Inkjet Transparency Film
HP Banner Paper
HP Textured Greeting Cards
B Support and warranty
Toolbox
hp instant support
Information tab
HP telephone support
Hewlett-Packard limited warranty statement
Extent of limited warranty
Limitations of warranty
Limitations of liability
Local law
C Printer specifications
Envelope slot one envelope
Without auto-duplex unit and Tray 2 installed
Standard International A6, A5, A4
Recommended
D Regulatory information
FCC statement
Shielded cables
Power cord statement
EMI statement Korea Regulatory model number
LED classification Energy consumption
DECLARATION OF CONFORMITY
ENWW
parallel port connector
Glossary
Booklet printing
connection slot
resolution
print server or print server card
printer driver
printheads
Index
Numerics
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copyright 2003 Hewlett-Packard Company