VIP Hospitality Features, Prioritise Calls

DATAPULSE

Screen-Based Console for Nortel’s CS1000

VIP HOSPITALITY FEATURES

Intuition has a number of advanced features that provide hospitality businesses with better overall guest satisfaction and operational efficiency:

Wake-up/Alarm Call: Accurate morning alarms and reminders are a vital service that guests expect from a quality hotel. Through Intuition operators can schedule an alarm call when it is requested by the guest, which eliminates the need to remember or communicate between different shifts, ensuring a reliable wake-up service. Alternatively, the guest can enter a wake-up call request via their room telephone.

PERSONALISED GREETING

Operators can pre-record greetings in their own voice so that every caller is greeted with a fresh and consistent message. This takes the stress out of making repetitive greetings in noisy offices. Pre-recorded greetings can be linked to an operator's individual log- in, time of day and number dialled.

PRIORITISE CALLS

Intuition detects priority calls in the queue and alerts operators. Priority status can be applied to emergency and high value customer calls to ensure they are answered first.

MONITOR PERFORMANCE

Supervisors can monitor operator status in real time and run reports on historical data. Supervisors can track and control operator utilisation, performance response times, lost and abandoned calls and other important information in order to improve productivity and service quality.

TRACK STAFF ABSENCES

A note field with alternative contact numbers appears when a transfer is attempted to an absent employee. This enables operators to choose an alternative contact improving service.

Intuition can either play a recorded message when the guest lifts the phone to respond to the alarm, or alert the operator to provide a personal call to the hotel guest.

Do Not Disturb: this feature can be set from the guest’s phone or hotel operator to stop all incoming calls going to a particular guest or group of rooms. This status is indicated on Intuition’s screen so operators can inform the caller and search for an alternative contact.

Controlled Class of Service: operators can enable/disable dialing permissions for extensions so that calls from phones in unoccupied rooms are restricted but available when occupied. This reduces misuse and the associated costs.

1000 specifications

Nortel Networks 1000, commonly known as the Nortel 1000, represents a significant advancement in telecommunications technology during its era. Launched in the 1990s, this digital switch was pivotal for telecom service providers, emphasizing flexibility, scalability, and performance. Its design catered to a variety of applications, making it an ideal choice for both large corporations and smaller enterprises.

One of the standout features of the Nortel 1000 was its modular architecture. This design enabled users to customize their systems based on specific needs, easily incorporating additional modules and capabilities as required. The modularity allowed for seamless upgrades and expansions, making it a cost-effective solution for growing businesses. The Nortel 1000 also supported Voice over IP (VoIP) technology, which revolutionized traditional telephony services. By converting voice signals into digital data, it facilitated more efficient transmission over the internet, reducing costs associated with traditional long-distance calls.

In terms of reliability, the Nortel 1000 was engineered with high availability in mind. Redundant power supplies and failover mechanisms ensured that telecom services remained uninterrupted, even in the event of hardware failures. Furthermore, Nortel incorporated robust security features, including encryption and authentication protocols, to safeguard communications and protect sensitive information.

The system also supported advanced telephony features such as call forwarding, voicemail, conferencing, and automated attendant services. These features enhanced user experience and efficiency, making the Nortel 1000 an appealing choice for businesses seeking to optimize their communication processes. The switch was also capable of integrating with existing legacy systems, which mitigated the cost and complexity associated with transitioning to newer technologies.

Nortel Networks placed a significant emphasis on user-friendly management with the Nortel 1000. The intuitive interface allowed system administrators to monitor performance, configure settings, and manage users with relative ease. This focus on usability contributed to the overall appeal of the Nortel 1000 in a rapidly evolving telecommunications landscape.

In conclusion, the Nortel Networks 1000 set a benchmark for digital switching technologies in its time. Its modularity, support for VoIP, reliability, and advanced feature set made it a robust solution for modern telecommunications needs, and its legacy continues to influence the industry today.