VIP Hospitality Features, Prioritise Calls

DATAPULSE

Screen-Based Console for Nortel’s CS1000

VIP HOSPITALITY FEATURES

Intuition has a number of advanced features that provide hospitality businesses with better overall guest satisfaction and operational efficiency:

Wake-up/Alarm Call: Accurate morning alarms and reminders are a vital service that guests expect from a quality hotel. Through Intuition operators can schedule an alarm call when it is requested by the guest, which eliminates the need to remember or communicate between different shifts, ensuring a reliable wake-up service. Alternatively, the guest can enter a wake-up call request via their room telephone.

PERSONALISED GREETING

Operators can pre-record greetings in their own voice so that every caller is greeted with a fresh and consistent message. This takes the stress out of making repetitive greetings in noisy offices. Pre-recorded greetings can be linked to an operator's individual log- in, time of day and number dialled.

PRIORITISE CALLS

Intuition detects priority calls in the queue and alerts operators. Priority status can be applied to emergency and high value customer calls to ensure they are answered first.

MONITOR PERFORMANCE

Supervisors can monitor operator status in real time and run reports on historical data. Supervisors can track and control operator utilisation, performance response times, lost and abandoned calls and other important information in order to improve productivity and service quality.

TRACK STAFF ABSENCES

A note field with alternative contact numbers appears when a transfer is attempted to an absent employee. This enables operators to choose an alternative contact improving service.

Intuition can either play a recorded message when the guest lifts the phone to respond to the alarm, or alert the operator to provide a personal call to the hotel guest.

Do Not Disturb: this feature can be set from the guest’s phone or hotel operator to stop all incoming calls going to a particular guest or group of rooms. This status is indicated on Intuition’s screen so operators can inform the caller and search for an alternative contact.

Controlled Class of Service: operators can enable/disable dialing permissions for extensions so that calls from phones in unoccupied rooms are restricted but available when occupied. This reduces misuse and the associated costs.