Power of AN IP Solution | Nortel Networks 1000 instruction

DATAPULSE

Intuition 1000

Screen-Based Console for Nortel CS1000

First impressions count. Which is why it makes commercial sense to give your switchboard operators the best possible tools for professional and efficient call handling.

Intuition 1000 combines advanced call handling features and presence information with your company directory to ensure that every customer, supplier and business associate receives consistently prompt and professional service.

“Our new operator consoles from Datapulse have hugely improved the way we interact with our local residents and have made our operators working day more productive and more fulfilling. We are now dealing with calls from our 142,000 residents in record time.”

Bob Laird, Principal

Administration Officer at

Dundee City Council

IMPROVE CUSTOMER SERVICE & CALL-HANDLING EFFICIENCY

Intuition 1000 makes a positive difference to the speed, quality and ease with which calls are answered and transferred.

High performance software with enables operators to respond with accurate, up-to-date information, and even greet regular callers personally. As a result, individual calls are processed faster, and higher call volumes can be handled successfully, without compromising service standards.

Advanced directory look-up facilities and a range of optional enhancements, providing links to corporate databases, phone status, contact notes and calendars, make Intuition 1000 one of the most productive systems in its class and a valuable customer service tool.

THE POWER OF AN IP SOLUTION

Intuition 1000 provides a truely distributed operator centre by allowing operators to be located anywhere on the corporate network. Where office space is limited or local staffing costs are high, this can be a huge saving on resources. Your operators will also benefit by being able to work away from a noisy operator centre environment which can improve morale and productivity.

DISASTER RECOVERY

Lost calls means lost revenue and poor customer satisfaction. With Intuition, should one site be lost, operators can simply login from another site and take calls as normal. This means if part of the network fails, business can continue, minimising disruption and ensuring calls are not lost.

1000 specifications

Nortel Networks 1000, commonly known as the Nortel 1000, represents a significant advancement in telecommunications technology during its era. Launched in the 1990s, this digital switch was pivotal for telecom service providers, emphasizing flexibility, scalability, and performance. Its design catered to a variety of applications, making it an ideal choice for both large corporations and smaller enterprises.

One of the standout features of the Nortel 1000 was its modular architecture. This design enabled users to customize their systems based on specific needs, easily incorporating additional modules and capabilities as required. The modularity allowed for seamless upgrades and expansions, making it a cost-effective solution for growing businesses. The Nortel 1000 also supported Voice over IP (VoIP) technology, which revolutionized traditional telephony services. By converting voice signals into digital data, it facilitated more efficient transmission over the internet, reducing costs associated with traditional long-distance calls.

In terms of reliability, the Nortel 1000 was engineered with high availability in mind. Redundant power supplies and failover mechanisms ensured that telecom services remained uninterrupted, even in the event of hardware failures. Furthermore, Nortel incorporated robust security features, including encryption and authentication protocols, to safeguard communications and protect sensitive information.

The system also supported advanced telephony features such as call forwarding, voicemail, conferencing, and automated attendant services. These features enhanced user experience and efficiency, making the Nortel 1000 an appealing choice for businesses seeking to optimize their communication processes. The switch was also capable of integrating with existing legacy systems, which mitigated the cost and complexity associated with transitioning to newer technologies.

Nortel Networks placed a significant emphasis on user-friendly management with the Nortel 1000. The intuitive interface allowed system administrators to monitor performance, configure settings, and manage users with relative ease. This focus on usability contributed to the overall appeal of the Nortel 1000 in a rapidly evolving telecommunications landscape.

In conclusion, the Nortel Networks 1000 set a benchmark for digital switching technologies in its time. Its modularity, support for VoIP, reliability, and advanced feature set made it a robust solution for modern telecommunications needs, and its legacy continues to influence the industry today.