Nortel Networks 1000 manual Improve Customer Service & CALL-HANDLING Efficiency

DATAPULSE

Intuition 1000

Screen-Based Console for Nortel CS1000

First impressions count. Which is why it makes commercial sense to give your switchboard operators the best possible tools for professional and efficient call handling.

Intuition 1000 combines advanced call handling features and presence information with your company directory to ensure that every customer, supplier and business associate receives consistently prompt and professional service.

“Our new operator consoles from Datapulse have hugely improved the way we interact with our local residents and have made our operators working day more productive and more fulfilling. We are now dealing with calls from our 142,000 residents in record time.”

Bob Laird, Principal

Administration Officer at

Dundee City Council

IMPROVE CUSTOMER SERVICE & CALL-HANDLING EFFICIENCY

Intuition 1000 makes a positive difference to the speed, quality and ease with which calls are answered and transferred.

High performance software with enables operators to respond with accurate, up-to-date information, and even greet regular callers personally. As a result, individual calls are processed faster, and higher call volumes can be handled successfully, without compromising service standards.

Advanced directory look-up facilities and a range of optional enhancements, providing links to corporate databases, phone status, contact notes and calendars, make Intuition 1000 one of the most productive systems in its class and a valuable customer service tool.

THE POWER OF AN IP SOLUTION

Intuition 1000 provides a truely distributed operator centre by allowing operators to be located anywhere on the corporate network. Where office space is limited or local staffing costs are high, this can be a huge saving on resources. Your operators will also benefit by being able to work away from a noisy operator centre environment which can improve morale and productivity.

DISASTER RECOVERY

Lost calls means lost revenue and poor customer satisfaction. With Intuition, should one site be lost, operators can simply login from another site and take calls as normal. This means if part of the network fails, business can continue, minimising disruption and ensuring calls are not lost.