Appendix A
Problems and Solutions
Problem | Possible Cause(s) |
| Solution(s) | |
Battery will not | The ambient air |
| Lower or raise the air temperature; | |
recharge | temperature exceeds | allow the phone to cool off or warm up | ||
| 104°F (40°C) or is less | before recharging. | ||
| than 32°F (0°C). |
|
|
|
| Contact between your | Disconnect your charger from the | ||
| battery and recharger is | phone and then try reconnecting it. | ||
| incomplete. |
|
|
|
| The battery has not been | Attempt to recharge the battery. It | ||
| charged for a long time | may take a few minutes for recharging | ||
| and has been deeply | to begin. If the battery will not | ||
| discharged. |
| recharge, replace it. | |
| The battery is defective. | Replace the battery. | ||
|
|
| Note: It’s normal for a battery to | |
|
|
| slowly lose its ability to hold a charge. | |
No Service is | Signal is too weak. | Move to another location, or wait a | ||
displayed |
|
| few minutes if you are traveling in an | |
|
|
| automobile. |
|
|
|
| If you are in a building, move near a | |
|
|
| window or go outside to send or | |
|
|
| receive calls. | |
|
|
| Note: If you know you are in a cellular | |
|
|
| service area and the phone continues | |
|
|
| to indicate No Service, contact your | |
|
|
| wireless service provider. | |
Unable to receive | Phone is off. |
| Turn phone on. | |
calls | Security features may be | Check Security Options settings. (See | ||
| ||||
| set so that the phone will | “Call Lock” on page 60 for more | ||
| not receive calls. | information.) | ||
| Answer Options setting is | Press | to answer a call or | |
| set to use | to | change the Answer Key setting to | |
| answer a call. |
| Any Key. (See “Answer Key Options” | |
|
|
| on page 22.) | |
| Service is not activated. | Contact your wireless service | ||
|
|
| provider. |
|
76 Before Requesting Help