Sharp Troubleshooting Your Sound Bar for Optimal Performance

Troubleshooting chart

Many potential problems can be resolved by the owner without calling a service technician.

If something is wrong with this product, check the following before calling your authorised SHARP dealer or service centre.

■ General

Symptom	Possible cause
● No sound is heard.	● Is the input signal (selection) set
	properly?
	● Is the volume level set to “Min”?
	● Is muting activated?
	● Is HDMI compliant equipment being
	used?
	● Is the HDMI cable connected
	correctly?
	Connect the HDMI cable correctly
	and then perform the reset
	procedure. (refer this page)
	● Do not connect or disconnect an
	HDMI cable whilst power is on. This
	may lead to operation problems.
● The sound from	● Is the subwoofer level set to the
subwoofer is not well	minimum or maximum level?
balanced.
● Power turns off	● Is the HDMI cable connected
suddenly.	correctly?
	Connect the HDMI cable correctly
	and then perform the reset
	procedure.
● Noise is heard	● Move the speaker away from any
during playback.	computers or mobile phones.
● When a button is	● Set the sound bar to the stand-by
pressed, the sound	mode and then turn it back on.
bar does not
respond.
● The power is not	● Is the sound bar unplugged?
turned on.	● The protection circuit may be
	activated. Unplug and plug in the
	power lead again after 5 minutes or
	more.
● 3D images not	● Depending on the TV and Video
displayed on the TV.	component, 3D images may not be
	displayed.
	Check the operation manual of the
	respective component.
	● HDMI cable not support 3D image.
● Background noise	● Please change to HDMI/ARC or
appears when	headphone terminal from TV-Set/
connecting with	DVD/Blu-ray Disc Player. This
RCA audio output	effect may occur depending on
terminal connection	TV/DVD/Blu-ray Disc Player-
from a TV-set/ DVD/	Brand, model and age, and it is
Blu-ray Disc Player.	not the sound bar problem.
● Wireless connection	● Check the distance between the
cannot be	sound bar and subwoofer (less than
established.	10m (32 feet)).
	● Make sure there is no other wireless
	devices near the unit.

Symptom	Possible cause
● Wireless connection	● Make sure there is no obstacles
cannot be	(especially metal) blocking between
established.	the sound bar and subwoofer.

●Manually re-link the sound bar and subwoofer (refer page 10).

■Remote control

Symptom	Possible cause
● The remote control does	● Is the battery polarity correct?
not operate properly.	● Is the battery dead?
	● Is the distance or angle
	incorrect?
	● Are there any obstructions in
	front of the sound bar?
	● Is there a strong light shining
	on the remote sensor?
	● Is the remote control for
	another equipment used
	simultaneously?
● The sound bar cannot	● Is the AC power lead of the
be turned on with the	sound bar plugged in?
remote control.	● Is the battery inserted?

■Condensation

Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet or on the transmitter on the remote control. Condensation can cause the sound bar to malfunction. If this happens, leave the power on until normal playback is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the sound bar.

■If problem occurs during operation

When this product is subject to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.

If such a problem occurs, do the following:

1.Set the sound bar to the stand-by mode and turn the power on again.

2.If the sound bar is not restored in the previous operation, unplug and plug in the sound bar again, and then turn the power on.

■Factory reset, clearing all memory

Make sure to disconnect all output and input cables attached to the sound bar before performing the factory reset.

1.Press the ON/STAND-BY button to enter the power stand-by mode.

2.whilst pressing the SOUND MODE button, press and hold the ON/STAND-BY button until “RESET” appears.

Caution:

This operation will erase all data stored in memory.

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