Sony 1264-0776, 1264-0774, 1264-0770 manual User support, To access the Help application, 114

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User support

Access user support directly in your phone through the Help application. For example, you can open a User guide with instructions on how to use your phone. You can also get troubleshooting and other help from the Sony Mobile support zone, and from the Sony Mobile Customer support service.

•Help application features:

•User guide in the phone – read and search information on how to use your phone.

•Educate yourself – read tips and tricks, get the latest news, and watch how-to videos.

•Email support – send an email to our support team.

•Support zone – visit www.sonymobile.com to get comprehensive support for your phone.

•Troubleshooting – find common problems and error messages at the end of our User guides and on the support zone.

•Customer support – if all else fails. The relevant support numbers are listed in the supplied Important information leaflet.

An extended User guide is also available at www.sonymobile.com.

To access the Help application

1From your Application screen, find and tap .

2Find and tap the required support item.

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Contents User guide Contents NeoReader application menu overview Calendar Alarm clockWi-Fi Copying media files to your memory cardUsing the music player Using TrackID technology resultsWorking with albums Working with photos in Gallery Troubleshooting 115 Status icons 110 Notification iconsImportant information Android what and why? ApplicationsTo remove the battery AssemblyTo remove the battery cover Getting startedTo remove the memory card To insert the SIM cardTo remove the SIM card Setup guide Turning the phone on and offScreen lock Microsoft Exchange ActiveSync account Accounts and servicesGoogle account Facebook accountGetting to know your phone Phone overviewUsing the keys BatteryCharging the battery To check the battery level Battery LED statusImproving battery performance To charge the phoneTo add the Data traffic widget to your Home screen Using the touchscreenTo access the battery usage menu To open or highlight an itemTo zoom ZoomingScrolling To zoom with two fingersTo flick Home screenSensors To go to the Home screenTimescape Share widget WidgetsTimescape Friends widget Rearranging your Home screenAccessing and using applications Changing the background of your Home screenApplication screen Opening and closing applications Recently used applications windowApplication menu Status and notifications Rearranging your Application screenChecking notifications and ongoing activities To open the Notification panelTyping text Phone settings menuUsing the on-screen keyboard On-screen keyboardTo shift between upper-case and lower-case letters To enter text using the on-screen keyboardTo use the on-screen keyboard in landscape orientation To enter common punctuation marksTo enter text using the Gesture input function Using the Gesture input function to write wordsTo change the Gesture input settings Application barTo enter text using the Phonepad Using the PhonepadTo switch between the on-screen keyboard and the Phonepad To enter numbers using the PhonepadAdjusting the volume Keyboard and Phonepad settingsText input settings Customising your phoneRingtone settings Time and dateScreen settings Airplane modePhone language Memory Memory cardFormatting the memory card To download Internet and messaging settings Using a headset with your phoneInternet and messaging settings To view the current Access Point Name APNControlling data usage Network settings Turning off data trafficData roaming To select another network manually To activate automatic network selectionCalling Emergency callsCall handling Voicemail Recent callsMultiple calls Conference callsRejecting a call with a message Call settingsBarring calls Forwarding callsFixed Dialling Numbers To enable or disable fixed diallingTo access the list of accepted call recipients To show or hide your phone numberContacts Transferring contacts using a PCUsing the PC Companion program to transfer contacts Transferring contacts to your new phoneTo import contacts from a SIM card To receive contact data sent using Bluetooth technologyTo receive contacts sent using a messaging service To import contacts from a memory cardTo view your contacts Contacts screen overviewManaging your contacts To add a contactAvoiding duplicate entries in the Contacts application GroupsBacking up contacts Communicating with your contactsSharing your contacts FavouritesTo export all contacts to a memory card To export contacts to a SIM cardUsing text and multimedia messaging MessagingText and multimedia message options Using email To set up an email account in your phoneTo create and send an email message To view an email message attachment To receive email messagesTo read your email messages To save a senders email address to your contactsTo search for emails To forward an email messageTo delete an email message To mark a read email as unreadUsing email accounts Gmail and other Google services To set up a Google account in your phoneTo open the Gmail application Google Talk To start Google TalkTo reply to an instant message with Talk Clearing your application data Getting started with Google PlayDownloading from Google Play Before you download applicationsPermissions Installing applications not from Google PlayTo delete an installed application To clear all cache for an applicationDownloading from the PlayNow service PlayNow serviceBefore you download content To start PlayNowAlarm clock Getting organisedCalendar To activate an existing alarm To edit an existing alarmTo deactivate an alarm To delete an alarmTo activate the vibrate function for an alarm To set alarms to sound when the phone is in silent modeTo snooze an alarm when it sounds To start the NeoReader application Scanning with the NeoReader applicationNeoReader application menu overview To scan a barcodeTo synchronise manually with your Google account Synchronising data on your phoneSynchronising with Google To synchronise your browser with Google ChromeSynchronising with Facebook inside your Xperia phone To edit the setup of corporate email, calendar and contactsSynchronising your corporate email, calendar and contacts To set a synchronisation interval for a corporate accountTo set up a SyncML account in your phone Synchronising using SyncMLTo set up a Facebook inside Xperia account on your phone To remove a Facebook inside Xperia account from your phoneTo set a synchronisation interval To remove a SyncML account from your phoneConnecting to wireless networks Wi-FiBefore using Wi-Fi Wi-Fi sleep policy Advanced Wi-Fi settingsWi-Fi network status Sharing your phone’s mobile data connectionTo share your phone’s data connection using a USB cable To rename or secure your portable hotspotNavigating web pages Web browserBrowsing the web Search and address barManaging bookmarks To edit a bookmark To bookmark a webTo open a bookmark To add a bookmarked web page to your Home screenManaging text and images Multiple windowsBrowser settings Downloading from the webAuto-fitting web pages Auto-filling text Plug-in settingsTo enable plug-ins on demand To create text for auto-fillingMusic Using the music playerTo play audio content Copying media files to your memory cardTo fast forward and rewind music To adjust the audio volumeTo change tracks To improve the sound with the equalizerDiscovering related audio content Music player widgetPlaying music in random order Playlists To delete a playlist Identifying music using TrackID technology Using TrackID technology resultsTo delete a track from the track history Moving between radio channels Using the FM radioFM radio overview To start the FM radioIdentifying radio tracks using TrackID Using your favourite radio channelsSwitching between the speaker and the handsfree Making a new search for radio channelsTo open the camera Taking photos and recording videosCamera controls overview To take a photo by tapping the on-screen buttonUsing still camera settings Still camera settings overview ScenesAdding the geographical position to your photos Metering Self-timerExposure value White balanceCapturing method Tips on using the cameraUsing the video camera To record a video by tapping the screenUsing video camera settings Video camera settings overview ScenesSelect the method you use to record a video Microphone Shutter soundTo open Gallery and view your albums Viewing photos and videos in GalleryWorking with albums To open an album in GalleryWorking with batches of content in Gallery To view photos from online services in GalleryTo view photos and videos in Gallery Working with photos in Gallery Viewing your photos on a map Working with videosTo fast forward and rewind a video To adjust the volume of a videoTo pause a video To share a videoNaming your phone Bluetooth wireless technologyPairing with another Bluetooth device To give your phone a nameTo connect your phone to another Bluetooth device Sending and receiving items using Bluetooth technologyTo pair your phone with another Bluetooth device To unpair a Bluetooth deviceTo receive items using Bluetooth To view files you have received using BluetoothConnecting your phone to a computer Transferring and handling content using a USB cableTransferring files using Media transfer mode via Wi-Fi PC Companion To connect paired devices wirelessly in Media transfer modeTo remove a pairing with another device Media GoTo transfer content using the Media Go application 100Google Maps Using location services to find your positionUsing GPS Getting the best performanceUsing Google Maps to get directions Using the Navigation applicationViewing your friends’ locations with Google Latitude Locking and protecting your phone Imei numberSIM card protection Setting a screen lock To create a screen lock password To disable the screen unlock password105 Updating your phone wirelessly Updating your phone using a USB cable connectionUpdating your phone To download the PC Companion application from your phone To download software updates using a USB cable connectionTo update your phone using an Apple Mac computer 107Phone settings overview 108109 Notification icons Status and notification icons overviewStatus icons 110111 Application overview 112113 To access the Help application User support114 Troubleshooting Emergency calls only Error messagesNo network coverage SIM card lockedRecycling your phone 117Legal information Sony ST21i/ST21a118 Index 119120 MMS121 SOS See emergency numbers122

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