Motorola MOTOXT897 manual Contact Sprint for Assistance

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Status Messages	Message Description

PIN Blocked. Call Your	An incorrect SIM PIN was entered three consecutive times. You
Provider	will be unable to send or receive calls on your phone. Contact
	Sprint Customer Service to obtain the PIN Unblocked Key (PUK)
	code. Sprint sets the default to PIN off; if you elect to enable the
	PIN then you will need to contact Sprint for the default PIN and
	PUK.
Insert SIM	Your SIM Card is not being detected. Please check to ensure that
	you have inserted the SIM Card.
Check SIM Card	Please check your SIM card to make sure it is properly inserted.

Contact Sprint for Assistance

If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions:

nFirst try powering your phone off and then back on; this will force your phone to reregister with the network.

nTry manually selecting another network. Information for selecting networks can be found in the phone guide.

If neither of these actions resolves your issue, you will need to contact customer service (see below). When calling to report an issue, the following information will be beneficial in trying to resolve your issue as quickly as possible:

nYour wireless phone number.

nThe city and country you are traveling in.

nAny error message that displays on your phone or that you heard when trying to place a call.

nIf the issue is with data, were you able to place voice calls?

nIf the issue is with voice service, were you able to access data?

Please call the numbers below if you need assistance:

While in the United States: Call 1-888-226-7212.

While traveling outside the United States:

nIn GSM mode: touch and then dial 1-817-698-4199, option 3.

nIn CDMA mode: enter the country code and then dial 1-817-698-4199, option 3. There is no charge for this call from your wireless phone.

Sprint Worldwide Wireless Service

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Contents Page Table of Contents Page Page Smartactions Page Page Get Started Set Up Your PhoneYour Phone at a Glance Activate Your Phone Complete the Setup Screens Set Up VoicemailSprint Account Information and Help Sprint Account PasswordsManage Your Account Sprint Sprint Support ServicesSprint Operator Services From Your Sprint PhonePhone Basics Your Phone’s LayoutKey Functions Turn Your Screen On and Off Turn the Screen Off When Not in UseTurn Your Phone On and Off Turn Your Phone OnYour Home Screen Touchscreen NavigationHome Screen Overview Customize the Home Screen Add Items to the Home ScreenMove or Remove Items on the Home Screen Quick SettingsExtended Home Screens App List Search Recent AppsVoice Search Google NowStatus Bar Status IconsNotifications Enter Text Slide-out Qwerty KeyboardShift key Caps Lock keyTouchscreen Keyboards Using the Android KeyboardTouch Apps Settings Language & input Android KeyboardSwype Keyboard Using the Swype KeyboardAssigning the Swype Keyboard for Text Entry Google Voice Typing Tips for Editing TextAuto-Correction DeletePhone Calls Call Using the Phone DialerMake Phone Calls Call from Recent Call from ContactsCall Emergency Numbers Call from FavoritesCall a Number in a Text Message or Email Message Touch Text or Email or GmailReceive Phone Calls Visual VoicemailReview Visual Voicemail Set Up Visual VoicemailTouch Apps Voicemail Touch Apps Voicemail Access the Voicemail Options Listen to Multiple Voicemail MessagesConfigure Visual Voicemail Settings Change Your Main Greeting via the Voicemail Menu Set Up Your VoicemailVoicemail Traditional Edit the From Name via the Voicemail MenuPhone Call Options Retrieve Your Voicemail MessagesMake a Conference Call Contacts Access ContactsGet Started with Contacts Add a Contact Save a Phone Number Edit a ContactDelete a Contact Transfer Contacts Using a microSD CardAssign a Ringtone to a Contact Sync or Transfer ContactsCall or Text Contacts Share ContactsMake Groups Touch People Groups Gmail and Google Set Up AccountsAccounts and Messaging Create a Google AccountSign in to Your Google Account Access GmailSend a Gmail Message Add an Email Account POP or Imap Touch Apps Settings Add Account EmailRead and Reply to Gmail Messages View and Reply to Email Compose and Send EmailAdd a Corporate Sync Account Manage Your Email InboxText Messages and MMS Compose Text MessagesSave and Resume a Draft Message Send a Multimedia Message MMSTouch Apps Text Messaging New Messages Notification General SettingsNotification Settings Text and MMS OptionsWireless Emergency Alerts Google TalkGoogle Play Store Find and Install AppsApps and Entertainment Touch Apps Play StoreCreate a Google Checkout Account Touch Apps Settings Apps DownloadedTouch Apps Settings Apps Request a Refund for a Paid AppNavigation Download Apps from the WebGoogle Maps Find Any Location Set Your Location SourcesGet Directions Adding and Removing Friends Select Map ModeGoogle Latitude Touch Remove this friendShare Your Location Disable Location SharingGoogle Play Music Hide Your LocationGet Music Transferring Music from a Windows Computer Tips and TricksTransferring Music from a Macintosh Computer Sprint ID Mirror ModeSprint Zone YouTubeApps and Entertainment Touch Apps Settings Wi-Fi Wi-FiWeb and Data Wi-Fi Search and Connect Wi-Fi HotspotTurn Wi-Fi On or Off Wi-Fi ModesBrowsers Set up the HotspotActivating the Hotspot Connect BrowserTouch Apps Browser See Options Adjust Browser SettingsSelect Links Go to a Specific WebsiteChrome Labs Set up Quick controls and Fullscreen modeTouch Apps Chrome Page Camera and Video Take PhotosPhoto Options Record VideosFlash Set Flash Off, Flash On, or Auto Flash Video Options Modes Select Normal video, Slow Motion, Time LapseView Photos and Videos Change Gallery SettingsTouch Apps Gallery Share Photos and Videos Manage Photos and VideosEdit Photos File Manager Tools and CalendarCalendar ClockCalculator Alarm ClockGuide Me QuickofficeOpen a Document Update Your PhoneCreate a New File Browse FilesVoice Commands Update Your ProfileUpdate Your PRL Voice ActionsVoice Commands Bluetooth ConnectionsTouch Apps Settings Bluetooth Connect New Devices Turn Bluetooth On or OffTouch Apps Settings Bluetooth On Standard MethodRename the Phone Reconnect DevicesDisconnect Devices NFC MethodRename a Paired Device Touch Apps Settings More… NFCNear Field Communication NFC Technology Turn NFC On and OffAndroid Beam Connect a Bluetooth DeviceMicroSD Card Optional microSD CardErase the microSD Card View Memory in the microSD CardConnect Your Phone to Your Computer Touch an option Enable Global Roaming Mode Sprint Worldwide Wireless ServiceActivate Sprint Worldwide Service on Your Account Make and Receive Worldwide CallsSet Up Your Voicemail Access Number Sprint Voicemail ServiceMake Calls Using Plus + Code Dialing Touch Apps People New Message Indicators Access Your Voicemail Voicemail Troubleshooting Retrieve Voicemail MessagesAccess Email and Data Services on Cdma Networks Get Started With Data ServicesAccess Email and Data Services on GSM/UMTS Networks Touch Apps Settings More… Mobile networks Network ModeStatus Messages Contact Sprint for Assistance From a landline phone when outside the United States Country From Landline PhoneSettings Wireless and Network SettingsCall Settings TTY Mode Voicemail SettingsOther Call Settings Plus Code DialingSound Settings System Settings Display SettingsVibrate When Ringing Vibrate PatternsStorage Settings Battery Capacity Battery SettingsBattery Usage Charging the BatteryBattery Cool Down Apps SettingsBattery Mode Security and Screen Lock Settings Location Access SettingsSet Up Screen Lock Pattern Password LockTouch Apps Settings Security & Screen Lock Screen lock PIN PIN LockEncryption Device Administration Language and Input SettingsPasswords Language SettingsAndroid Keyboard Keyboard and Input Method SettingsPersonal Dictionary Google Voice TypingPhysical Keyboard Swype KeyboardVoice Search Privacy Settings Backup and RestoreAutomatic Restore Account SettingsReset Your Phone Set Up a New AccountAccessibility Settings System UpdateDate and Time Settings About PhoneRoaming Icon Set Roam ModeRoaming Call GuardTouch Apps Settings More… Mobile networks Roaming Guards Data Roam GuardCopyright Information Index Page Page Automatic Restore Privacy Roam Mode Backup Account Privacy