Motorola 9h Global manual Troubleshooting & FAQs, My smartphone won’t turn on

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Troubleshooting & FAQs

My smartphone won’t turn on

To turn on your smartphone, press and release O. If your smartphone does not respond, try holding O. If that does not work, be sure that the battery is fully charged. If it is, remove and replace the battery, then try to turn the smartphone on.

My smartphone’s display is frozen

In the event your smartphone does not respond for more than 30 seconds, be sure that the battery is fully charged. If it is, remove and replace the battery, then turn the smartphone back on. If these do not help, you can do a hard reset to restart your smartphone, but this erases your personalized settings and any content stored in smartphone memory. To perform a hard reset, remove and replace the battery, then hold down the *and E keys for 5 seconds while turning the smartphone on.

I cannot connect to a wireless network

Try performing the following actions:

•Verify that your SIM card is inserted correctly.

•Press and hold Xuntil the quick list appears, then select Wireless Manager > Phone > On.

I can’t hear sound on my smartphone

While you are on a call or playing a media file, press the up volume key (see “change your ringer and earpiece volume” on page 36).

I can’t choose a song as my ringtone

Make sure the song file is 600kb or smaller and in one of these formats: MIDI, MP3, AAC, AAC+, or eAAC+.

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Contents Page Table of Contents Sync Your Smartphone with Your Computer Troubleshooting & FAQs Tips & TricksUse Your Moto Q 9h global for More than Basics Welcome to AT&T What’s in the Box?Charge the Battery Insert the SIM Card & BatteryMinutes Insert a Memory Card MinuteTurn On Your Moto Q 9h global Connect to AT&T Set Up Your Moto Q 9h globalLearn to Navigate & Type Program Make Calls Set Up VoicemailCheck Voicemail Text & MMS Messages Press Menu New Text MessagePictures & Videos When you have a text message open , your cursor Read Text & MMS MessagesInstant Messaging SignBookmark this Go to Web PagesShop for Tones, Games, Graphics More Press Start, then All Programs ATT MallAccess Your Email Choose the Best Email Option for YouSet Up Personal Email with Xpress Mail AT&TPress Register the Right Soft Key Set Up Self-Service Corporate Email with Xpress Mail Internet connectionSet Up IT-Managed Corporate Email Good Mobile MessagingSend & Receive Email Xpress MailSync Your Smartphone with Your Computer Sync Contacts, Calendar, Email, Music, & MoreMinutes Use Your Moto Q 9h global for More than Basics Find Your Way With AT&T Navigator 3 minutesPage Update Library, then press Done AT&T MusicVideo Set audio and time limit settings for video files Record a Video ClipPlay a Video Clip Press e ThumbnailsWatch Live Video with MobiTV Watch CVPress Start, then All Programs Applications Get MobiTV Connect a Bluetooth Wireless Headset Press Start, then All Programs Contacts Store & Call ContactsPress Start, then All Programs Contacts and press New Store a Phone NumberAdd & View Calendar Events Then All Programs Applications Mobile Banking Manage Finances With Mobile Banking from AT&TApplications Mobile Banking To use Mobile Banking after you activate it, press StartTroubleshooting & FAQs My smartphone won’t turn onWant to charge my device using my computer You can use microSD memory cards up to 32 GBCalendar d, messages R, and MEdia Net @ Own volume controlsTips & Tricks Up/down during a callDuring a call, press hto turn the speakerphone on or off Have not set a passwordSection Turn On Your Moto Q 9h global Then follow the voice promptsPage Page AT&T Side Scroll Key down Back Keys Where can I find more information?