Motorola service manual Motorola Service Policy for M3588 in warranty, Warranty

M3588

1.2Motorola Service Policy for M3588 in warranty

1.2.1Warranty:

Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage misuse, retailers extended warranties will not be supported under warranty. Non warranty repairs will be available at agreed fixed repair prices.

Proof of purchase will be required to validate warranty claims.

1.2.2Out of Box Failure Policy

The standard OOB failure criteria will apply. Customer units that fail very early on, after date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

1.2.3Product Support

Customers original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centres will perform level 4 (full component) repairs.

1.2.4Customer Support:

This will be available through dedicated Call Centres and In Country Help Desks. Product Service training should be arranged through the local Motorola Support Centre.

1.2.5Replacement Parts Ordering

Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts from Hub’s and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution Centre.

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