Motorola W216 Warranty Service Policy, Conventions, Out of Box Failure Policy, Product Support

Level 1-2 Service Manual

	Conventions
	Special characters and typefaces, listed and described below, are used in this publication to
	emphasize certain types of information.
	Note: Emphasizes additional information pertinent to the subject matter.
	Caution: Emphasizes information about actions that may result in equipment damage.
	Waring: Emphasizes information about actions that may result in personal injury.
M	Keys to be pressed are represented graphically. For example, instead of "Press the Menu Key",
	you will see "Press M".
	Information from a screen is shown in text as similar as possible to what appears in the display.
	For example, ALERTS or ALERTS.
	Information that you need to type is printed in boldface type.

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty.

Non-warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support

The customer's original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited Transceiver component). Motorola High Tech Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks.

Product-Service training should be arranged through the local Motorola Support Center.

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