Worldwide Traveling Tips
Samsung® ACETM
Before You Travel
Activate your Samsung ACE with voice and/or data service: Voice and/or data service must be enabled prior to travel. Before traveling be sure that you have placed and received a call and accessed data services, if needed while traveling. Service must first work on the Nationwide Sprint Network before it will work while roaming.
Enable international wireless voice and/or data capability: 1. Chat with an international support rep from sprint.com/
international (click Chat with us) or place a call to
2. Request international wireless service be enabled
3. Specify that International Voice and/or International Data be enabled
Check coverage, rates and features available for the location(s) you will visit:
1.Visit sprint.com/sww
2.Select a country and click Search
3.View features available in city list, scroll through or select first letter of city name
4.The Samsung ACE will operate where “Worldmode” displays
Identify international calling codes for location(s) you will visit and location(s) you plan to call:
To make an international call while traveling internationally you will need:
> The international access code for the country you are traveling in
>The country code for the country you are calling to
>The phone number you are calling
International access codes and country codes are available on sprint.com/sww or access travel guide for the country you will be visiting:
1.From sprint.com/support, select Samsung ACE from device list
2.Select Travel Tips link
3.Select country you will be visiting for specific dialing and service details
Set voicemail passcode:
You must know your voicemail passcode to access voicemail outside of the U.S. If you do not know your passcode, you may reset it at sprint.com:
1.Log in to My Sprint
2.Select Settings & Passwords at the bottom
3.Click Voicemail Passcode
4.Enter new passcode,
Texting:
Your device will automatically be able to receive texts when traveling internationally. All texts received while traveling internationally are billed the same rate for the country you are traveling in, regardless of where the text is sent from. Check sprint.com/sww for texting rates or check sprint.com/support (select your device) to prevent your device from receiving texts. You will need to enable your device to send texts while roaming on GSM networks. Once the steps below are completed you will be able to send texts on any available network while traveling internationally; this process only needs to be completed once.
To enable device for sending texts on GSM networks:
1.Press Start > More (left softkey) > More (left softkey) > Service Mode
2.The following options appear in the selection window:
>Sprint CDMA
>Int’l GSM
3.Use navigation key to select the Int’l GSM
4.Press Apply (right softkey)
5.A “Confirm Reset” dialog box appears in the display asking if you wish to change phone modes
6.Type ‘yes’ in the box and press Apply (right softkey)
7.Press OK (left softkey). The device will power off and restart in the selected mode
8.Go to Start > Settings > Phone
9.Select Call Options
10.Type +12819659999 into Text Messages Service Center
11.Hit Done to finish
Sending a text while traveling is identical to sending a text from home.
1.When sending a text to a
2.When sending a text to a
*North American Numbering Plan Countries: Anguilla, Antigua, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, and U.S. Territories (Puerto Rico, U.S. Virgin Islands and Guam).
Sprint Worldwide Traveling Tips > Samsung ACE | 095828 Revised 4/10 |