While Traveling Abroad
Selecting Service Mode:
Upon arriving in a country with CDMA voice and GSM voice and data coverage, change the settings to Int’l GSM. Note that while in the United States, your device will operate only in CDMA mode; domestic GSM networks will not be accessible via this device.
1.Press Start > More (left softkey) > More (left softkey)
>Service Mode
2.The following options appear in the selection window:
• Sprint CDMA
• Int’l GSM
3.Use the navigation key to select the Int’l GSM service mode and then press Apply (right softkey). A “Confirm Reset” dialog box appears in the display asking if you wish to change phone modes
4.Type “yes” in the box and press Apply (right softkey)
5.Press OK (left softkey). The device will power off and then restart in the selected mode
Manually Selecting a Network:
When using the device in GSM mode it will automatically search for service; however, it may be necessary to manually select a different carrier to access data.
1.Tap Start (left softkey) > Settings > Menu > Phone > More... > Networks
2.From the Network selection field, select Manual
3.Press Menu (right softkey)
4.Choose Select a Network (option 2). A list of available networks in the area will appear
5.Scroll to select a Network and select
6.Press Done (left softkey)
Making and Receiving Calls:
Local calls: Local calling procedures vary by country. Please use the same procedures to dial locally from your Samsung ACE as you would from a wireline phone in that country.
International calls: International access code, country code, area code, phone number. International dialing is simplified with plus code dialing when on GSM networks.
Example: Calling Manhattan, N.Y. from London: + 1 212 555 2121
When in CDMA Mode - Dial international access code for the country you are in then the country code you are calling and the phone number.
Example: Calling Manhattan, N.Y. from Mexico: 00 1 212 555 2121
Receiving Calls: Simply turn on your phone. Your callers do not need to dial anything different, and they will not pay extra to reach you. Roaming rates apply to you only.
Accessing Voicemail:
1. Dial the international access code (or if in GSM mode, press and hold the 0 [zero] key until a + appears on your phone display)
2.Enter 1, then your Sprint number
3.When voicemail answers, press * (star) and enter the voicemail passcode followed by # (pound)
Sprint Worldwide Customer Support
Access a dedicated team of Sprint specialists via chat or email by visiting sprint.com/international and clicking Chat with us or Email us or place a call to one of the following numbers:
>From your Sprint phone (this call will be free): Dial international access code, then 1, then
>From a wireline phone: Call
>
•Most Caribbean
•France . . .
•Germany . . .
•Italy . . .
•Mexico . . .
•United Kingdom . . .
*This
Travel Checklist
General – Before Traveling
1.Call, chat with or email a Sprint Worldwide Customer Care rep to enable phone and SIM card for international wireless services. If your phone number, device or SIM card changes, call Customer Care to enable your new number, device or SIM
2.Get list of country dialing codes
3. Set voicemail passcode
When Traveling to Another Country
1. Power phone on
2.To access data services, ensure you are on the carrier network that supports data. You may need to manually switch from
1x to Int’l GSM mode to access data. Follow directions for “Selecting Service Mode” to the left
3.While in Int’l GSM mode, your device will automatically search for data carriers first. However, if data is not available on that carrier, it may be necessary to manually select a different carrier. Follow directions for “Manually Selecting a Network” to the left
To view a list of data networks, go to sprint.com/international, click Traveling Internationally with a Sprint Phone and then click GSM Roaming Partners on the right.
Inserting/Swapping SIM Cards
Your Sprint SIM card should be preinstalled. If you get a “No SIM card found” error message or if you need to reinstall or swap your SIM card, please follow the instructions below to place the SIM card properly in your phone.
1. Slide off the battery cover and remove the battery
2.Hold the SIM card so that the metal contacts on the SIM card face down with the cutoff corner in the
3.Slide the SIM card into the SIM card slot until it stops
Sprint Worldwide Traveling Tips > Samsung ACE | 095828 Revised 4/10 |
International Roaming: International coverage avail. in countries with GSM (voice)/GPRS (data) networks only. May vary by carrier. GPS Navigation: Requires GPS capable device. Environment may limit GPS location info. Other Terms: Coverage not available everywhere. Nationwide Sprint Network reaches over 276 million people. The 3G Sprint Mobile Broadband Network (including roaming) reaches over 273 million people. ©2010 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. .