Blackberry 8350i manual Troubleshooting PGP protected messages

Page 85

User Guide

Messages

4.Change the Message Viewer Icons field.

5.Press the Menu key.

6.Click Save.

Change the encryption algorithms for PGP protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.

1.On the Home screen or in a folder, click the Options icon.

2.Click Security Options.

3.Click PGP.

4.Select the check box beside one or more encryption algorithms.

5.Press the Menu key.

6.Click Save.

Turn off the prompt that appears before a PGP protected message is truncated

1.On the Home screen or in a folder, click the Options icon.

2.Click Security Options.

3.Click PGP.

4.Change the Warn about truncated messages field to No.

5.Press the Menu key.

6.Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1.On the Home screen or in a folder, click the Options icon.

2.Click Security Options.

3.Click PGP.

4.Change the Warn about problems with my PGP keys field to No.

5.Press the Menu key.

6.Click Save.

To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.

Troubleshooting: PGP protected messages

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

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Contents User Guide SWDT643442-643442-0818053806-001 Contents 123 140 188 205 232 291 308 Welcome to BlackBerry Feature availabilityComplete the setup wizard Start using your deviceSet up an email address Find more informationBlackBerry basics Navigation and typingAbout the Menu key and Escape key Move around the screenSend an email message Change your ring toneSend an SMS text message Schedule an appointment Add a contactTake a picture Record a videoTurn on the alarm Troubleshooting BasicsPair with a Bluetooth enabled device Visit a webAm not receiving messages Cannot set up an email addressCannot send SMS text messages Battery is not chargingCannot save media files Cannot play a media file on a webBlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Typing shortcutsBrowser shortcuts Media shortcutsCalendar shortcuts Search shortcuts Troubleshooting ShortcutsMap shortcuts Cannot use a shortcutPhone basics PhoneFind your phone number Answer a callPlace a call on hold Mute a callTurn on the speakerphone Switch applications during a call Dial using numbers or lettersMake a call when your device is locked About using a headsetAdjust the volume VolumeEmergency calls About emergency callsAbout your voice mail greeting and voice mail password Change the default volume for callsVoice mail Improve sound quality during a callSet up speed dial for a contact Change the voice mail access numberSpeed dial Check your voice mailAbout conference calls Conference callsMake a conference call Create a phone number link for a conference callDisconnect a contact from a conference call Call logsLeave a conference call About call logsChange call log notes Add notes to a call logSend a call log Delete call logsDelete call log notes Call forwardingAbout call forwarding Forward callsChange a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Smart dialing Set the default country code and area codeAbout smart dialing Set options for dialing extensionsMultiple phone numbers Switch the active phone numberPhone options About multiple phone numbersSort phone numbers or contacts on the Phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items About TTY support Reset a call timerTurn on TTY support My phone number appears as Unknown in the phone application Troubleshooting PhoneSome features are not available on my device Cannot make calls using a voice commandCannot check my voice mail Cannot change the number of times that my device ringsPerform an action using a voice command Voice commandsAvailable voice commands Turn off choice lists for voice commands Change the language for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialingMessage basics MessagesComposing messages Add a signature to your work email messages Sending messagesDelete the disclaimer from an email message Create a link for a PINSend a PIN message Send an SMS text messageSend an MMS message Forward a message Reply to a messageResend a message Stop a message from sendingManaging messages Email message basics Email messagesDelete a message Delete multiple messagesFile an email message Delete the original text from a reply messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computerAbout email message filters Email message filtersCreate an email message filter Options for email message filtersChange an email message filter Turn on an email message filterPrioritize email message filters Email message foldersDelete an email message filter About synchronization of email message foldersAdd, move, rename, or delete an email folder Email message flagsAbout flags Add a flagRemove a flag Email message optionsCheck spelling automatically before sending email messages Set an out-of-office replyStop loading pictures in Html email messages View email messages in plain text formatReceive only the first section of long email messages Hide filed email messagesStop forwarding email messages to your device About PIN messages PIN messagesFind your PIN Send a PIN messageSMS text message basics SMS text messagesAbout SMS text messages Change your ring toneDelete the history from an SMS text message Options for SMS text messagesSet whether pressing the Enter key sends SMS text messages Change the appearance of SMS text messagesStore SMS text messages on your SIM card Turn off AutoText for SMS text messagesRequest delivery reports for all SMS text messages Cell broadcasting Set a wireless network type for sending SMS text messagesAbout cell broadcasting Turn on cell broadcastingMMS message basics MMS messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channelCreate a slide show in an MMS message MMS message attachments MMS message options Stop receiving MMS messages when roamingRequest delivery or read notification for an MMS message View the size of an MMS message before sending itSet how long your device stores messages Message list optionsAbout multiple message lists Change how a message list displays messagesHide messages from the main messages application Hide the new or unopened message indicatorHide sent messages Add a contact to your allowed sender list Block incoming messagesMIME-protected messages Reset a blocked message counterMIME-protected message basics Download the certificate used to sign or encrypt a message Attach a certificate to a messageAdd a certificate from a message Add a certificate from an attachmentDigital signature indicators for S/MIME protected messages Attachment indicators in S/MIME-protected messagesMIME-protected message status View the certificate used to sign or encrypt a messageMIME-protected message options Encryption status indicatorsCheck the status of a certificate or certificate chain Change your signing or encryption certificateChange the default message classification Change the default signing and encryption optionAbout message classifications Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingAbout IBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messagePGP protected messages Encrypt a message using IBM Lotus Notes native encryptionPrerequisites IBM Lotus Notes native encryption PGP protected message basicsAttach a PGP key to a message Encrypt a PGP protected message with a pass phraseDownload the PGP key used to sign or encrypt a message Add a PGP key from a messageDigital signature indicators for PGP protected messages Attachment indicators in PGP protected messagesPGP protected message status View the PGP key used to sign or encrypt a messageChange your signing and encryption key PGP protected message optionsChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messagesMessage shortcuts Cannot send messages Troubleshooting MessagesAm not receiving SMS text messages Cannot file email messagesMessage or attachment does not appear or is truncated Some messages no longer appear on my deviceHtml email messages do not appear correctly Some email message folders appear dimmedCannot attach a file to an MMS message Cannot turn on cell broadcastingFile and attachment basics Files and attachmentsAbout files and attachments Open a file or an attachmentLocate a file saved on your device Stop downloading a file or an attachmentLocate a file saved on your organizations network Save a file from your organizations network to your deviceSend a file as an attachment Managing files and attachmentsOpen a link in a file or an attachment Set font options for a file or an attachmentRename a file View properties for a fileDelete a file Move a fileDocuments View the table of contents in a documentSpreadsheets View tracked changes in a documentSwitch worksheets View the content of a cellView a list of worksheets Change the size of a columnPresentations Media filesZoom in to or out from a slide VCard contact attachmentsSave a slide About vCard contact attachmentsSkipped content bar appears in a document Troubleshooting AttachmentsQuestion mark appears on a slide Audio and video files MediaPlay a media file Record a voice notePause a media file Fast-forward or rewind a media filePlay a media file on a web Repeat songsImprove sound quality for songs Amplify the volume using the audio boost featurePlaylists Keep backlighting on when you play a videoAbout playlists Create a standard playlistAdd the song that is playing to a playlist Add a song to a playlistChange the order of songs in a playlist Delete a song from a playlistRename a playlist Create an automatic playlistDelete a playlist Turn on video lighting Video cameraApply a color effect to videos Change the video size and format CameraChange the location for storing videos Set picture quality Change the size of pictures that you takeChange the location for storing pictures Pictures Change the default size of the viewfinderApply a color effect to pictures View a pictureRotate a picture Zoom in to or out from a pictureSave a picture from an MMS message or a web Use a picture as your device wallpaperChange the number of seconds between slides in a slide show Managing media filesView pictures in list view Sort picturesMove a media file Rename a picture or picture folderDelete a media file or folder Search for a media file Memory and media cardsView properties for a media file About media cardsSupported media cards View the amount of memory used by media filesChange the amount of memory available for media files Turn off media card supportTurn off the prompt for mass storage mode Turn off mass storage mode or MTPAbout compression About file encryptionRepair your media card or device memory Turn on encryptionAbout transferring and synchronizing media files Transferring and downloading media filesSupported audio and video file formats User Guide Save a media file from a web Stop downloading an attachment Receive a media file using Bluetooth technologySend a media file Download a picture Download a ring toneCannot open media files Troubleshooting MediaMy device does not recognize my media card My device is not using the correct ring tone or wallpaperFlash dims or turns off Some pictures that I take are blurry122 Browser basics BrowserBrowsing web pages Refresh a web Move back or forward a webSave a web page to the main messages application Stop loading a webViewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Change a bookmark for a web Add a bookmark for a webSend a bookmark for a web Delete a bookmark for a webFile a bookmark for a web Add a bookmark folder for web pagesRename a bookmark folder for web pages Delete a bookmark folder for web pagesListen to web feed content View web feed contentWeb feeds About web feedsBrowser options Change JavaScript options Change the home page or startChange options for pictures and animation on web pages Change font options for web pages Change display options for web pagesSet the character encoding for all web pages Set the default browser configuration About browser configurationsClear a browser cache Clear the browser historyAbout Gears Browser securityChange the Gears permissions for a web site About TLSManage browser security About WtlsTLS options Wtls options Add a trusted content serverAbout browser push Browser pushTurn off browser push Browser push optionsBrowser shortcuts Cannot set up automatic synchronization for bookmarks Troubleshooting BrowserNo browser is available on my device Cannot play a song or video on a webSet the date and time manually Date, time, and alarmChange the clock face Turn on bedside clock modeDisplay a second time zone Turn on the alarm Set options for bedside clock modeSilence the alarm Change alarm notification optionsChange timer notification options Set the timerUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarmContacts Personal organizerContact basics View a contact Add a pause or a wait to a phone numberChange a contact Delete a contactAbout custom ring tones Customizing contactsAssign ring tones and alerts to a contact Add a caller ID picture for a contactChange the caller ID picture for a contact Mailing listsDelete the caller ID picture for a contact About mailing listsChange a mailing list Create a mailing listView a mailing list Delete a mailing listContact list options Multiple contact listsTurn off the prompt that appears before you delete items Troubleshooting ContactsView the number of contacts stored on your device Caller ID pictures are not appearing on my deviceCalendar basics CalendarSchedule a meeting Schedule an alarmRecurrence fields Delete an appointment, meeting, or alarm Open an appointment, meeting, or alarmSwitch days in Day view MeetingsRespond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Forward a meeting invitation Change the list of participants for a meetingDelegate a meeting invitation Conference call meetings Change the default reminder time for calendar entries Change the default calendar viewCalendar options Enter a conference call meetingChange the snooze time for reminders Change the start and end time for daysView tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries Multiple calendars Switch calendarsView the number of calendar entries stored in a calendar About multiple calendarsCalendar shortcuts Change the default calendarChange the calendar that reminds you of appointments Cannot set some fields when scheduling appointments Troubleshooting CalendarCannot schedule appointments that span multiple days Cannot enter a conference call with the Join Now optionTask basics TasksCreate a task Change a taskHide completed tasks Task list optionsSend a task or memo Delete a taskView the number of tasks or memos stored on your device Memo basics MemosCreate a memo Change a memoMemo list options Categorizing contacts, tasks, or memosAbout categories Delete a memoCategorize a contact, task, or memo Create a category for contacts, tasks, or memosSort contacts, tasks, or memos by category Delete a contact, task, or memo from a categoryUse the calculator CalculatorConvert a measurement Ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts basics About ring tones, sounds, and alertsSilence your device Change a sound profileCreate a custom sound profile Delete a sound profileTurn on event sounds Assign ring tones and alerts to a contactTurn on LED notification for wireless coverage Turn off Bluetooth connection notificationLED notification LED notificationMy device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsTyping basics TypingTyping options Typing input methodsSpelling checker Set the default currency symbolTurn on key tones Use shortcut keys on the Home screenCorrect spelling while you type Check spellingCorrect spelling quickly while you type Check spelling automatically before sending email messagesAdd a word to the custom dictionary Change options for checking spellingChange a word in the custom dictionary Delete a word from the custom dictionaryAbout the custom dictionary Custom dictionaryStop adding items to the custom dictionary automatically AutoTextAbout AutoText Create an AutoText entryChange an AutoText entry Turn off AutoText for SMS text messagesDelete an AutoText entry Undo an AutoText changeCannot check spelling Troubleshooting TypingLanguage Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languagesChange the display options for contacts Troubleshooting LanguageSome characters do not appear correctly on my device Backlighting Display and keyboardDisplay options Set owner information Download a Home screen backgroundChange the display font Use reverse contrast for the screen displayChange an application folder Add an application folderMove an application icon Hide an application iconSet the number of icons that appear on the Home screen KeyboardTurn off trackball sounds Themes Switch themesAssign an application to a Convenience key Set the trackball sensitivityTroubleshooting Display Messages, attachments, and web pages SearchSearch for messages Search criteriaSearch for messages by contact or subject Manage message search resultsView a list of saved searches Search for text in a message, in a file, or on a webChange a saved search Delete a saved searchSearch for organizer data Organizer dataSearch for contacts in your organizations address book Manage contact lookup resultsSearch shortcuts Delete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkManage data synchronization conflicts Manage email reconciliation conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting SynchronizationUser Guide Bluetooth technology basics Bluetooth technologyAbout Bluetooth technology Turn on Bluetooth technologySwitch to a paired Bluetooth enabled device during a call Connect to a paired Bluetooth enabled deviceShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth profiles Bluetooth technology optionsRestrict outgoing calls Change the pairing name for your BlackBerry deviceMake your BlackBerry device discoverable Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairingCannot type a passkey on a Bluetooth enabled device Troubleshooting Bluetooth technologyMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceCannot share contacts with a paired Bluetooth enabled device About GPS technology GPS technologyGet your GPS location Turn off location aidingPrevent others from tracking your location Troubleshooting GPS technologyCannot use GPS technology Map basics MapsView a list of points of interest near a location View an address on a map using a linkView points of interest on a map Track your movementSet a home or work address NavigationShow or hide a layer on a map Zoom in to a direction on a routePan a map Maps bookmarksAdd a bookmark for a location or route Change a bookmark for a location or routeAdd a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movementView status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a mapView a geotagged picture on a map Troubleshooting MapsDiagonal lines appear on a map 222 About multitasking ApplicationsKeep an application running and return to the Home screen About adding applications Close an application so that it is not runningAbout instant messaging applications Add an application About social networking applicationsView properties for an application Delete a third-party application Check for application updatesView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device SoftwareUser Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web siteUser Guide Turn on the connection to the wireless network Wireless network coverageTurn off the connection to the wireless network Turn on or turn off data service or set roaming optionsTurn on LED notification for wireless coverage Wireless networks that your device connects toCheck the status of network connections and services RoamingAbout wireless coverage indicators Switch wireless networks manuallyAbout the preferred wireless network list Preferred wireless network listChange the order of preferred wireless networks Troubleshooting Wireless network coverageCannot connect to a wireless network Cannot synchronize a certificate About connecting to a Wi-Fi network Wi-Fi technologyTurn on Wi-Fi technology Connect to a Wi-Fi networkConnect to a Wi-Fi network using the PIN method Change the order of Wi-Fi profiles About Wi-Fi profilesDelete a Wi-Fi profile Advanced Wi-Fi connection settings Prevent your device from connecting to a Wi-Fi networkChange a Wi-Fi profile Connection options for Wi-Fi profilesSsid Security options for Wi-Fi profilesImsi Wi-Fi profile IP and DNS optionsSet your device to connect to a specific Wi-Fi network UMA connection settingsInstall a root certificate on your computer About using UMA with a Wi-Fi network Wi-Fi technology troubleshootingCannot connect to a Wi-Fi network Change your preferred network typePower, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Conserving memory on your device Application memory on my device is low About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact listDelete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone numberSecurity basics SecurityLock the keyboard Set a limit for device password attemptsAbout the password keeper Password keeperAdd a password to the password keeper Generate a random passwordChange a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeperEncryption 257 About encryption keys Set encryption strengthGenerate an encryption key About memory cleaning Memory cleaningTurn on memory cleaning Certificate basics CertificatesDownload a certificate from a certificate authority About certificate authority profilesImport a certificate or PGP key from the device memory Import a certificate or PGP key from a media cardCertificate properties View properties for a certificateSend a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificateCertificate status Revoke a certificate Change the trust status of a certificateCertificate revocation reasons Certificate optionsChange the display name for a certificate Add an email address to a certificateUser Guide Certificate shortcuts PGP keysPGP key basics Download a PGP key from an Ldap certificate serverDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverPGP key properties View properties for a PGP keySend a PGP key PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cacheChange the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasonsChange the display name for a PGP key PGP key optionsCertificate servers Troubleshooting PGP keysPGP key shortcuts Add a certificate serverConnection options for Ldap and Dsml certificate servers Change connection information for a certificate serverConnection options for Ocsp and CRL servers Send connection information for a certificate server Key storesDelete a certificate server About the key storeSynchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataAbout two-factor authentication About using a smart card with your deviceSmart cards Import a certificate from a smart card Turn on two-factor authenticationTurn off smart password entry About smart password entrySwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Turn off notification for smart card connections Software tokensAbout software tokens Change the PIN for a software token on your deviceChange the user name and password for a VPN profile VPN settingsAbout VPN profiles Prerequisites Logging in to a VPNVerify security software About security self-testsThird-party application control Change the software token for a VPN profileTurn on safe mode Reset connection permissions for third-party applicationsTurn off a prompt for a third-party application connection Set permissions for a third-party applicationConnection permissions for third-party applications Interaction permissions for third-party applications Cannot unlock my device using my smart card Troubleshooting SecurityData permissions for third-party applications Cannot download a certificateUser Guide Service books Service books and diagnostic reportsAbout service books Accept a service bookAbout diagnostic reports Diagnostic reportsRun a diagnostic report View a diagnostic reportSet a default recipient for diagnostic reports Delete a diagnostic reportCannot run or submit a diagnostic report About Wi-Fi diagnostic reports Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report Include advanced data in Wi-Fi diagnostic reportsUser Guide About accessibility options Change the display font Accessibility optionsUse reverse contrast for the screen display Use grayscale for the screen displayTurn on event sounds Set the number of icons that appear on the Home screenAssign ring tones and alerts to a contact About hearing aid mode Hearing aid modeTTY support Make a call using a voice command Turn on hearing aid modeVoice dialing About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speedCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteWord Mole game basics Word Mole gameAbout the Word Mole game Form a wordSingle-player games Turn on tutorial modeSave a game Resume a gameCheck the Leaderboard on the Word Mole game web site Multiplayer gamesInvite a player Accept an invitationTroubleshooting Word Mole Some words that I submit are not recognized ADN GlossaryEAP-FAST MCC Rtsp TTY 313 Legal noticeUser Guide User Guide User Guide

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8350i specifications

The BlackBerry 8350i, released in 2009, is a rugged smartphone that combines the reliability of BlackBerry's communication features with durable design, catering especially to business users in demanding environments. This device marked a notable evolution in BlackBerry's lineup, focusing on both functionality and robustness, making it ideal for those in construction, transportation, and other outdoor industries.

One of the standout features of the 8350i is its push-to-talk (PTT) capability, which integrates seamlessly with the Nextel network. This feature allows users to communicate instantly with colleagues via a walkie-talkie style interface. The click-to-talk functionality is a game changer for teams that require real-time communication, even in noisy settings or over long distances, enhancing productivity and response times.

The BlackBerry 8350i operates on the BlackBerry OS, offering a user-friendly interface that includes messaging, calendar functions, and a robust email system. The device supports BlackBerry Messenger, which allows for quick and secure messaging between BlackBerry devices. It also includes support for popular email services, enabling users to stay connected to their work and personal communications on the go.

In terms of hardware, the 8350i features a compact design, with a full QWERTY keyboard that is ideal for text-heavy tasks. The screen measures 2.5 inches diagonally and offers a resolution of 320 x 240 pixels, providing clear visibility for reading and navigating applications. The device is powered by a 3.7V battery with a capacity of 1400 mAh, which delivers a life that can last through a full workday, though actual performance may vary based on usage.

Another significant characteristic of the BlackBerry 8350i is its robust and rugged build. It is designed to withstand tough environmental conditions, with features such as water resistance and dust protection. This durability makes it a dependable choice for field work and other challenging scenarios.

The 8350i also includes features such as GPS for location services, a 2-megapixel camera for basic photography, and expandable storage through a microSD card slot, allowing users to increase their device's memory as needed. With these technologies and characteristics, the BlackBerry 8350i represents a reliable option for professionals needing a durable phone with robust communication capabilities in the field.