Blackberry 8350i manual Troubleshooting Attachments, Skipped content bar appears in a document

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User Guide

Files and attachments

•To search for text in a file or an attachment, press F.

•To move to the last cursor position after closing and reopening a file or an attachment, press G.

In a spreadsheet

•To move to a specific cell, press G.

•To view the content of a cell, press the Space key.

•To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

•To view columns or rows that are hidden by default, press H. To hide these columns or rows again, press H again.

In a presentation

•To switch presentation views, press M.

•To move to the next slide when viewing a presentation in slide view, press N.

•To move to the previous slide when viewing a presentation in slide view, press P.

•To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view, press G.

Troubleshooting: Attachments

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry® device.

1.To download the content, click the skipped content bar.

2.Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

To download the slide, highlight the slide. Press the Menu key. Click Retrieve.

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Contents User Guide SWDT643442-643442-0818053806-001 Contents 123 140 188 205 232 291 308 Welcome to BlackBerry Feature availabilityFind more information Start using your deviceComplete the setup wizard Set up an email addressMove around the screen Navigation and typingBlackBerry basics About the Menu key and Escape keyChange your ring tone Send an email messageSend an SMS text message Record a video Add a contactSchedule an appointment Take a pictureVisit a web Troubleshooting BasicsTurn on the alarm Pair with a Bluetooth enabled deviceAm not receiving messages Cannot set up an email addressCannot play a media file on a web Battery is not chargingCannot send SMS text messages Cannot save media filesShortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts File and attachment shortcuts Typing shortcutsBrowser shortcuts Media shortcutsCalendar shortcuts Cannot use a shortcut Troubleshooting ShortcutsSearch shortcuts Map shortcutsAnswer a call PhonePhone basics Find your phone numberMute a call Place a call on holdTurn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call Make a call when your device is lockedAbout emergency calls VolumeAdjust the volume Emergency callsImprove sound quality during a call Change the default volume for callsAbout your voice mail greeting and voice mail password Voice mailCheck your voice mail Change the voice mail access numberSet up speed dial for a contact Speed dialCreate a phone number link for a conference call Conference callsAbout conference calls Make a conference callAbout call logs Call logsDisconnect a contact from a conference call Leave a conference callDelete call logs Add notes to a call logChange call log notes Send a call logForward calls Call forwardingDelete call log notes About call forwardingAdd a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Set options for dialing extensions Set the default country code and area codeSmart dialing About smart dialingAbout multiple phone numbers Switch the active phone numberMultiple phone numbers Phone optionsHide or display your phone number when you make calls Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Reset a call timer About TTY supportTurn on TTY support My phone number appears as Unknown in the phone application Troubleshooting PhoneCannot change the number of times that my device rings Cannot make calls using a voice commandSome features are not available on my device Cannot check my voice mailVoice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Improve voice recognition Troubleshooting Voice dialingMessages Message basicsComposing messages Create a link for a PIN Sending messagesAdd a signature to your work email messages Delete the disclaimer from an email messageSend an SMS text message Send a PIN messageSend an MMS message Stop a message from sending Reply to a messageForward a message Resend a messageManaging messages Delete multiple messages Email messagesEmail message basics Delete a messageDelete the original text from a reply message File an email messageAttach a file to an email message Resize a picture before you send it as an attachment Stop storing messages sent from your device on your computerOptions for email message filters Email message filtersAbout email message filters Create an email message filterChange an email message filter Turn on an email message filterAbout synchronization of email message folders Email message foldersPrioritize email message filters Delete an email message filterAdd a flag Email message flagsAdd, move, rename, or delete an email folder About flagsSet an out-of-office reply Email message optionsRemove a flag Check spelling automatically before sending email messagesStop loading pictures in Html email messages View email messages in plain text formatHide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device Send a PIN message PIN messagesAbout PIN messages Find your PINChange your ring tone SMS text messagesSMS text message basics About SMS text messagesChange the appearance of SMS text messages Options for SMS text messagesDelete the history from an SMS text message Set whether pressing the Enter key sends SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages Turn on cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting About cell broadcastingRename a cell broadcast channel MMS messagesMMS message basics Stop receiving messages from a cell broadcast channelCreate a slide show in an MMS message MMS message attachments View the size of an MMS message before sending it Stop receiving MMS messages when roamingMMS message options Request delivery or read notification for an MMS messageSet how long your device stores messages Message list optionsAbout multiple message lists Change how a message list displays messagesHide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Add a contact to your allowed sender list Block incoming messagesReset a blocked message counter MIME-protected messagesMIME-protected message basics Add a certificate from an attachment Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a messageView the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages MIME-protected message statusChange your signing or encryption certificate Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chainChange the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages Cannot open an attachment in an encrypted message MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messagesPGP protected message basics Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Prerequisites IBM Lotus Notes native encryptionAdd a PGP key from a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Download the PGP key used to sign or encrypt a messageView the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages PGP protected message statusChange your signing and encryption key PGP protected message optionsChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Troubleshooting PGP protected messagesMessage shortcuts Cannot send messages Troubleshooting MessagesAm not receiving SMS text messages Cannot file email messagesSome email message folders appear dimmed Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Html email messages do not appear correctlyCannot attach a file to an MMS message Cannot turn on cell broadcastingOpen a file or an attachment Files and attachmentsFile and attachment basics About files and attachmentsSave a file from your organizations network to your device Stop downloading a file or an attachmentLocate a file saved on your device Locate a file saved on your organizations networkSet font options for a file or an attachment Managing files and attachmentsSend a file as an attachment Open a link in a file or an attachmentMove a file View properties for a fileRename a file Delete a fileView tracked changes in a document View the table of contents in a documentDocuments SpreadsheetsChange the size of a column View the content of a cellSwitch worksheets View a list of worksheetsPresentations Media filesAbout vCard contact attachments VCard contact attachmentsZoom in to or out from a slide Save a slideTroubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Record a voice note MediaAudio and video files Play a media fileRepeat songs Fast-forward or rewind a media filePause a media file Play a media file on a webImprove sound quality for songs Amplify the volume using the audio boost featureCreate a standard playlist Keep backlighting on when you play a videoPlaylists About playlistsDelete a song from a playlist Add a song to a playlistAdd the song that is playing to a playlist Change the order of songs in a playlistCreate an automatic playlist Rename a playlistDelete a playlist Video camera Turn on video lightingApply a color effect to videos Camera Change the video size and formatChange the location for storing videos Change the size of pictures that you take Set picture qualityChange the location for storing pictures View a picture Change the default size of the viewfinderPictures Apply a color effect to picturesUse a picture as your device wallpaper Zoom in to or out from a pictureRotate a picture Save a picture from an MMS message or a webSort pictures Managing media filesChange the number of seconds between slides in a slide show View pictures in list viewRename a picture or picture folder Move a media fileDelete a media file or folder About media cards Memory and media cardsSearch for a media file View properties for a media fileTurn off media card support View the amount of memory used by media filesSupported media cards Change the amount of memory available for media filesAbout file encryption Turn off mass storage mode or MTPTurn off the prompt for mass storage mode About compressionRepair your media card or device memory Turn on encryptionTransferring and downloading media files About transferring and synchronizing media filesSupported audio and video file formats User Guide Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a picture Download a ring toneCannot open media files Troubleshooting MediaSome pictures that I take are blurry My device is not using the correct ring tone or wallpaperMy device does not recognize my media card Flash dims or turns off122 Browser Browser basicsBrowsing web pages Stop loading a web Move back or forward a webRefresh a web Save a web page to the main messages applicationViewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Delete a bookmark for a web Add a bookmark for a webChange a bookmark for a web Send a bookmark for a webDelete a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Rename a bookmark folder for web pagesAbout web feeds View web feed contentListen to web feed content Web feedsBrowser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages Clear the browser history About browser configurationsSet the default browser configuration Clear a browser cacheAbout TLS Browser securityAbout Gears Change the Gears permissions for a web siteAbout Wtls Manage browser securityTLS options Wtls options Add a trusted content serverBrowser push options Browser pushAbout browser push Turn off browser pushBrowser shortcuts Cannot play a song or video on a web Troubleshooting BrowserCannot set up automatic synchronization for bookmarks No browser is available on my deviceSet the date and time manually Date, time, and alarmTurn on bedside clock mode Change the clock faceDisplay a second time zone Change alarm notification options Set options for bedside clock modeTurn on the alarm Silence the alarmSet the timer Change timer notification optionsUse the stopwatch Time on my device is incorrect Troubleshooting Date, time and alarmPersonal organizer ContactsContact basics Delete a contact Add a pause or a wait to a phone numberView a contact Change a contactAdd a caller ID picture for a contact Customizing contactsAbout custom ring tones Assign ring tones and alerts to a contactAbout mailing lists Mailing listsChange the caller ID picture for a contact Delete the caller ID picture for a contactDelete a mailing list Create a mailing listChange a mailing list View a mailing listContact list options Multiple contact listsCaller ID pictures are not appearing on my device Troubleshooting ContactsTurn off the prompt that appears before you delete items View the number of contacts stored on your deviceCalendar basics CalendarSchedule an alarm Schedule a meetingRecurrence fields Meetings Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm Switch days in Day viewView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Enter a conference call meeting Change the default calendar viewChange the default reminder time for calendar entries Calendar optionsChange the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries About multiple calendars Switch calendarsMultiple calendars View the number of calendar entries stored in a calendarChange the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Cannot enter a conference call with the Join Now option Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple daysChange a task TasksTask basics Create a taskDelete a task Task list optionsHide completed tasks Send a task or memoView the number of tasks or memos stored on your device Change a memo MemosMemo basics Create a memoDelete a memo Categorizing contacts, tasks, or memosMemo list options About categoriesDelete a contact, task, or memo from a category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Sort contacts, tasks, or memos by categoryCalculator Use the calculatorConvert a measurement About ring tones, sounds, and alerts Switch sound profilesRing tones, sounds, and alerts Ring tones, sounds, and alerts basicsDelete a sound profile Change a sound profileSilence your device Create a custom sound profileTurn on event sounds Assign ring tones and alerts to a contactLED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notificationMy device is ringing or vibrating more times than expected Troubleshooting Ring tones, sounds, and alertsTyping basics TypingTyping options Typing input methodsUse shortcut keys on the Home screen Set the default currency symbolSpelling checker Turn on key tonesCheck spelling automatically before sending email messages Check spellingCorrect spelling while you type Correct spelling quickly while you typeDelete a word from the custom dictionary Change options for checking spellingAdd a word to the custom dictionary Change a word in the custom dictionaryAbout the custom dictionary Custom dictionaryCreate an AutoText entry AutoTextStop adding items to the custom dictionary automatically About AutoTextUndo an AutoText change Turn off AutoText for SMS text messagesChange an AutoText entry Delete an AutoText entryCannot check spelling Troubleshooting TypingLanguage Turn off the shortcut for switching typing input languages Change the shortcut for switching typing input languagesTroubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Use reverse contrast for the screen display Download a Home screen backgroundSet owner information Change the display fontHide an application icon Add an application folderChange an application folder Move an application iconKeyboard Set the number of icons that appear on the Home screenTurn off trackball sounds Set the trackball sensitivity Switch themesThemes Assign an application to a Convenience keyTroubleshooting Display Search criteria SearchMessages, attachments, and web pages Search for messagesSearch for messages by contact or subject Manage message search resultsDelete a saved search Search for text in a message, in a file, or on a webView a list of saved searches Change a saved searchManage contact lookup results Organizer dataSearch for organizer data Search for contacts in your organizations address bookSearch shortcuts About synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network SynchronizationAbout synchronization conflicts Synchronize organizer data over the wireless networkManage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Email messages are not reconciling over the wireless network Troubleshooting SynchronizationUser Guide Turn on Bluetooth technology Bluetooth technologyBluetooth technology basics About Bluetooth technologyConnect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth profiles Bluetooth technology optionsChange the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairingCannot pair with a Bluetooth enabled device Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appearCannot share contacts with a paired Bluetooth enabled device Turn off location aiding GPS technologyAbout GPS technology Get your GPS locationTroubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Map basics MapsTrack your movement View an address on a map using a linkView a list of points of interest near a location View points of interest on a mapZoom in to a direction on a route NavigationSet a home or work address Show or hide a layer on a mapChange a bookmark for a location or route Maps bookmarksPan a map Add a bookmark for a location or routeSet the GPS receiver that you use to track your movement Map optionsAdd a bookmark folder for locations or routes File a bookmark for a location or routeHide the tracking information at the bottom of a map Keep backlighting on when you track your movementView status information at the top of a map View north at the top of a mapTroubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 222 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications About updating the BlackBerry Device Software BlackBerry Device SoftwareUser Guide Troubleshooting BlackBerry Device Software Update the BlackBerry Device Software from a web siteUser Guide Turn on or turn off data service or set roaming options Wireless network coverageTurn on the connection to the wireless network Turn off the connection to the wireless networkRoaming Wireless networks that your device connects toTurn on LED notification for wireless coverage Check the status of network connections and servicesAbout wireless coverage indicators Switch wireless networks manuallyAbout the preferred wireless network list Preferred wireless network listTroubleshooting Wireless network coverage Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate Connect to a Wi-Fi network Wi-Fi technologyAbout connecting to a Wi-Fi network Turn on Wi-Fi technologyConnect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Connection options for Wi-Fi profiles Prevent your device from connecting to a Wi-Fi networkAdvanced Wi-Fi connection settings Change a Wi-Fi profileSsid Security options for Wi-Fi profilesImsi Wi-Fi profile IP and DNS optionsUMA connection settings Set your device to connect to a specific Wi-Fi networkInstall a root certificate on your computer Change your preferred network type Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Cannot connect to a Wi-Fi networkPower, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low Copy contacts from your SIM card to your contact list SIM cardAbout the SIM card phone book Add a contact to your SIM cardChange a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN codeSecurity basics SecurityLock the keyboard Set a limit for device password attemptsGenerate a random password Password keeperAbout the password keeper Add a password to the password keeperDelete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeperEncryption 257 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificate basics CertificatesImport a certificate or PGP key from a media card About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from the device memoryCertificate properties View properties for a certificateView the certificate chain for a certificate View one type of certificate in the certificate listSend a certificate Delete a certificateCertificate status Revoke a certificate Change the trust status of a certificateAdd an email address to a certificate Certificate optionsCertificate revocation reasons Change the display name for a certificateUser Guide Download a PGP key from an Ldap certificate server PGP keysCertificate shortcuts PGP key basicsDownload a personal PGP key from the PGP Universal Server Download an updated PGP key from an Ldap certificate serverView properties for a PGP key PGP key propertiesSend a PGP key Clear the PGP data cache PGP key status indicatorsPGP key status Delete a PGP keyPGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP keyChange the display name for a PGP key PGP key optionsAdd a certificate server Troubleshooting PGP keysCertificate servers PGP key shortcutsChange connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers About the key store Key storesSend connection information for a certificate server Delete a certificate serverChange the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Change the refresh rate for certificate revocation lists Turn off automatic backup and restore of key store dataAbout using a smart card with your device About two-factor authenticationSmart cards Import a certificate from a smart card Turn on two-factor authenticationPrerequisites Using authentication certificates About smart password entryTurn off smart password entry Switch smart password filtersUse a certificate to authenticate your smart card Change the PIN for a software token on your device Software tokensTurn off notification for smart card connections About software tokensPrerequisites Logging in to a VPN VPN settingsChange the user name and password for a VPN profile About VPN profilesChange the software token for a VPN profile About security self-testsVerify security software Third-party application controlTurn on safe mode Reset connection permissions for third-party applicationsSet permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Interaction permissions for third-party applications Cannot download a certificate Troubleshooting SecurityCannot unlock my device using my smart card Data permissions for third-party applicationsUser Guide Accept a service book Service books and diagnostic reportsService books About service booksView a diagnostic report Diagnostic reportsAbout diagnostic reports Run a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Include advanced data in Wi-Fi diagnostic reports Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportUser Guide Use grayscale for the screen display Accessibility optionsAbout accessibility options Change the display font Use reverse contrast for the screen displaySet the number of icons that appear on the Home screen Turn on event soundsAssign ring tones and alerts to a contact Hearing aid mode About hearing aid modeTTY support Turn on hearing aid mode Make a call using a voice commandVoice dialing BrickBreaker About BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreakerCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteForm a word Word Mole gameWord Mole game basics About the Word Mole gameResume a game Turn on tutorial modeSingle-player games Save a gameAccept an invitation Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Invite a playerTroubleshooting Word Mole Some words that I submit are not recognized ADN GlossaryEAP-FAST MCC Rtsp TTY 313 Legal noticeUser Guide User Guide User Guide
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8350i specifications

The BlackBerry 8350i, released in 2009, is a rugged smartphone that combines the reliability of BlackBerry's communication features with durable design, catering especially to business users in demanding environments. This device marked a notable evolution in BlackBerry's lineup, focusing on both functionality and robustness, making it ideal for those in construction, transportation, and other outdoor industries.

One of the standout features of the 8350i is its push-to-talk (PTT) capability, which integrates seamlessly with the Nextel network. This feature allows users to communicate instantly with colleagues via a walkie-talkie style interface. The click-to-talk functionality is a game changer for teams that require real-time communication, even in noisy settings or over long distances, enhancing productivity and response times.

The BlackBerry 8350i operates on the BlackBerry OS, offering a user-friendly interface that includes messaging, calendar functions, and a robust email system. The device supports BlackBerry Messenger, which allows for quick and secure messaging between BlackBerry devices. It also includes support for popular email services, enabling users to stay connected to their work and personal communications on the go.

In terms of hardware, the 8350i features a compact design, with a full QWERTY keyboard that is ideal for text-heavy tasks. The screen measures 2.5 inches diagonally and offers a resolution of 320 x 240 pixels, providing clear visibility for reading and navigating applications. The device is powered by a 3.7V battery with a capacity of 1400 mAh, which delivers a life that can last through a full workday, though actual performance may vary based on usage.

Another significant characteristic of the BlackBerry 8350i is its robust and rugged build. It is designed to withstand tough environmental conditions, with features such as water resistance and dust protection. This durability makes it a dependable choice for field work and other challenging scenarios.

The 8350i also includes features such as GPS for location services, a 2-megapixel camera for basic photography, and expandable storage through a microSD card slot, allowing users to increase their device's memory as needed. With these technologies and characteristics, the BlackBerry 8350i represents a reliable option for professionals needing a durable phone with robust communication capabilities in the field.
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