Blackberry 8350i manual Diagnostic reports, About diagnostic reports, Run a diagnostic report

Page 294

User Guide

Service books and diagnostic reports

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue.

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Press the Menu key.

6.Click Run.

View a diagnostic report

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Highlight a report.

6.Press the Menu key.

7.Click View Report.

Submit a diagnostic report

1.On the Home screen or in a folder, click the Options icon.

2.Click Mobile Network.

3.Press the Menu key.

4.Click Diagnostics Test.

5.Highlight a report.

6.Press the Menu key.

7.Click Email Report or PIN Report.

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Contents User Guide SWDT643442-643442-0818053806-001 Contents 123 140 188 205 232 291 308 Feature availability Welcome to BlackBerrySet up an email address Start using your deviceComplete the setup wizard Find more informationAbout the Menu key and Escape key Navigation and typingBlackBerry basics Move around the screenChange your ring tone Send an email messageSend an SMS text message Take a picture Add a contactSchedule an appointment Record a videoPair with a Bluetooth enabled device Troubleshooting BasicsTurn on the alarm Visit a webCannot set up an email address Am not receiving messagesCannot save media files Battery is not chargingCannot send SMS text messages Cannot play a media file on a webShortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcuts Typing shortcuts File and attachment shortcutsMedia shortcuts Browser shortcutsCalendar shortcuts Map shortcuts Troubleshooting ShortcutsSearch shortcuts Cannot use a shortcutFind your phone number PhonePhone basics Answer a callMute a call Place a call on holdTurn on the speakerphone Make a call when your device is locked Dial using numbers or lettersSwitch applications during a call About using a headsetEmergency calls VolumeAdjust the volume About emergency callsVoice mail Change the default volume for callsAbout your voice mail greeting and voice mail password Improve sound quality during a callSpeed dial Change the voice mail access numberSet up speed dial for a contact Check your voice mailMake a conference call Conference callsAbout conference calls Create a phone number link for a conference callLeave a conference call Call logsDisconnect a contact from a conference call About call logsSend a call log Add notes to a call logChange call log notes Delete call logsAbout call forwarding Call forwardingDelete call log notes Forward callsAdd a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number About smart dialing Set the default country code and area codeSmart dialing Set options for dialing extensionsPhone options Switch the active phone numberMultiple phone numbers About multiple phone numbersHide or display your phone number when you make calls Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Reset a call timer About TTY supportTurn on TTY support Troubleshooting Phone My phone number appears as Unknown in the phone applicationCannot check my voice mail Cannot make calls using a voice commandSome features are not available on my device Cannot change the number of times that my device ringsVoice commands Perform an action using a voice commandAvailable voice commands Change the language for voice commands Turn off choice lists for voice commandsChange the options for voice prompts Troubleshooting Voice dialing Improve voice recognitionMessages Message basicsComposing messages Delete the disclaimer from an email message Sending messagesAdd a signature to your work email messages Create a link for a PINSend an SMS text message Send a PIN messageSend an MMS message Resend a message Reply to a messageForward a message Stop a message from sendingManaging messages Delete a message Email messagesEmail message basics Delete multiple messagesDelete the original text from a reply message File an email messageAttach a file to an email message Stop storing messages sent from your device on your computer Resize a picture before you send it as an attachmentCreate an email message filter Email message filtersAbout email message filters Options for email message filtersTurn on an email message filter Change an email message filterDelete an email message filter Email message foldersPrioritize email message filters About synchronization of email message foldersAbout flags Email message flagsAdd, move, rename, or delete an email folder Add a flagCheck spelling automatically before sending email messages Email message optionsRemove a flag Set an out-of-office replyView email messages in plain text format Stop loading pictures in Html email messagesHide filed email messages Receive only the first section of long email messagesStop forwarding email messages to your device Find your PIN PIN messagesAbout PIN messages Send a PIN messageAbout SMS text messages SMS text messagesSMS text message basics Change your ring toneSet whether pressing the Enter key sends SMS text messages Options for SMS text messagesDelete the history from an SMS text message Change the appearance of SMS text messagesTurn off AutoText for SMS text messages Store SMS text messages on your SIM cardRequest delivery reports for all SMS text messages About cell broadcasting Set a wireless network type for sending SMS text messagesCell broadcasting Turn on cell broadcastingStop receiving messages from a cell broadcast channel MMS messagesMMS message basics Rename a cell broadcast channelCreate a slide show in an MMS message MMS message attachments Request delivery or read notification for an MMS message Stop receiving MMS messages when roamingMMS message options View the size of an MMS message before sending itMessage list options Set how long your device stores messagesChange how a message list displays messages About multiple message listsHide the new or unopened message indicator Hide messages from the main messages applicationHide sent messages Block incoming messages Add a contact to your allowed sender listReset a blocked message counter MIME-protected messagesMIME-protected message basics Add a certificate from a message Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from an attachmentMIME-protected message status Attachment indicators in S/MIME-protected messagesDigital signature indicators for S/MIME protected messages View the certificate used to sign or encrypt a messageCheck the status of a certificate or certificate chain Encryption status indicatorsMIME-protected message options Change your signing or encryption certificateChange the default signing and encryption option Change the default message classificationAbout message classifications Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages MIME-protected message troubleshootingIBM Lotus Notes native encrypted messages Cannot open an attachment in an encrypted messagePrerequisites IBM Lotus Notes native encryption Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages PGP protected message basicsDownload the PGP key used to sign or encrypt a message Encrypt a PGP protected message with a pass phraseAttach a PGP key to a message Add a PGP key from a messagePGP protected message status Attachment indicators in PGP protected messagesDigital signature indicators for PGP protected messages View the PGP key used to sign or encrypt a messagePGP protected message options Change your signing and encryption keyChange the size of PGP indicators in messages Troubleshooting PGP protected messages Change the encryption algorithms for PGP protected messagesMessage shortcuts Troubleshooting Messages Cannot send messagesCannot file email messages Am not receiving SMS text messagesHtml email messages do not appear correctly Some messages no longer appear on my deviceMessage or attachment does not appear or is truncated Some email message folders appear dimmedCannot turn on cell broadcasting Cannot attach a file to an MMS messageAbout files and attachments Files and attachmentsFile and attachment basics Open a file or an attachmentLocate a file saved on your organizations network Stop downloading a file or an attachmentLocate a file saved on your device Save a file from your organizations network to your deviceOpen a link in a file or an attachment Managing files and attachmentsSend a file as an attachment Set font options for a file or an attachmentDelete a file View properties for a fileRename a file Move a fileSpreadsheets View the table of contents in a documentDocuments View tracked changes in a documentView a list of worksheets View the content of a cellSwitch worksheets Change the size of a columnMedia files PresentationsSave a slide VCard contact attachmentsZoom in to or out from a slide About vCard contact attachmentsTroubleshooting Attachments Skipped content bar appears in a documentQuestion mark appears on a slide Play a media file MediaAudio and video files Record a voice notePlay a media file on a web Fast-forward or rewind a media filePause a media file Repeat songsAmplify the volume using the audio boost feature Improve sound quality for songsAbout playlists Keep backlighting on when you play a videoPlaylists Create a standard playlistChange the order of songs in a playlist Add a song to a playlistAdd the song that is playing to a playlist Delete a song from a playlistCreate an automatic playlist Rename a playlistDelete a playlist Video camera Turn on video lightingApply a color effect to videos Camera Change the video size and formatChange the location for storing videos Change the size of pictures that you take Set picture qualityChange the location for storing pictures Apply a color effect to pictures Change the default size of the viewfinderPictures View a pictureSave a picture from an MMS message or a web Zoom in to or out from a pictureRotate a picture Use a picture as your device wallpaperView pictures in list view Managing media filesChange the number of seconds between slides in a slide show Sort picturesRename a picture or picture folder Move a media fileDelete a media file or folder View properties for a media file Memory and media cardsSearch for a media file About media cardsChange the amount of memory available for media files View the amount of memory used by media filesSupported media cards Turn off media card supportAbout compression Turn off mass storage mode or MTPTurn off the prompt for mass storage mode About file encryptionTurn on encryption Repair your media card or device memoryTransferring and downloading media files About transferring and synchronizing media filesSupported audio and video file formats User Guide Save a media file from a web Receive a media file using Bluetooth technology Stop downloading an attachmentSend a media file Download a ring tone Download a pictureTroubleshooting Media Cannot open media filesFlash dims or turns off My device is not using the correct ring tone or wallpaperMy device does not recognize my media card Some pictures that I take are blurry122 Browser Browser basicsBrowsing web pages Save a web page to the main messages application Move back or forward a webRefresh a web Stop loading a webViewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Send a bookmark for a web Add a bookmark for a webChange a bookmark for a web Delete a bookmark for a webRename a bookmark folder for web pages Add a bookmark folder for web pagesFile a bookmark for a web Delete a bookmark folder for web pagesWeb feeds View web feed contentListen to web feed content About web feedsBrowser options Change the home page or start Change JavaScript optionsChange options for pictures and animation on web pages Change display options for web pages Change font options for web pagesSet the character encoding for all web pages Clear a browser cache About browser configurationsSet the default browser configuration Clear the browser historyChange the Gears permissions for a web site Browser securityAbout Gears About TLSAbout Wtls Manage browser securityTLS options Add a trusted content server Wtls optionsTurn off browser push Browser pushAbout browser push Browser push optionsBrowser shortcuts No browser is available on my device Troubleshooting BrowserCannot set up automatic synchronization for bookmarks Cannot play a song or video on a webDate, time, and alarm Set the date and time manuallyTurn on bedside clock mode Change the clock faceDisplay a second time zone Silence the alarm Set options for bedside clock modeTurn on the alarm Change alarm notification optionsSet the timer Change timer notification optionsUse the stopwatch Troubleshooting Date, time and alarm Time on my device is incorrectPersonal organizer ContactsContact basics Change a contact Add a pause or a wait to a phone numberView a contact Delete a contactAssign ring tones and alerts to a contact Customizing contactsAbout custom ring tones Add a caller ID picture for a contactDelete the caller ID picture for a contact Mailing listsChange the caller ID picture for a contact About mailing listsView a mailing list Create a mailing listChange a mailing list Delete a mailing listMultiple contact lists Contact list optionsView the number of contacts stored on your device Troubleshooting ContactsTurn off the prompt that appears before you delete items Caller ID pictures are not appearing on my deviceCalendar Calendar basicsSchedule an alarm Schedule a meetingRecurrence fields Switch days in Day view Open an appointment, meeting, or alarmDelete an appointment, meeting, or alarm MeetingsView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Change the list of participants for a meeting Forward a meeting invitationDelegate a meeting invitation Conference call meetings Calendar options Change the default calendar viewChange the default reminder time for calendar entries Enter a conference call meetingChange the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries View the number of calendar entries stored in a calendar Switch calendarsMultiple calendars About multiple calendarsChange the default calendar Calendar shortcutsChange the calendar that reminds you of appointments Cannot schedule appointments that span multiple days Troubleshooting CalendarCannot set some fields when scheduling appointments Cannot enter a conference call with the Join Now optionCreate a task TasksTask basics Change a taskSend a task or memo Task list optionsHide completed tasks Delete a taskView the number of tasks or memos stored on your device Create a memo MemosMemo basics Change a memoAbout categories Categorizing contacts, tasks, or memosMemo list options Delete a memoSort contacts, tasks, or memos by category Create a category for contacts, tasks, or memosCategorize a contact, task, or memo Delete a contact, task, or memo from a categoryCalculator Use the calculatorConvert a measurement Ring tones, sounds, and alerts basics Switch sound profilesRing tones, sounds, and alerts About ring tones, sounds, and alertsCreate a custom sound profile Change a sound profileSilence your device Delete a sound profileAssign ring tones and alerts to a contact Turn on event soundsLED notification Turn off Bluetooth connection notificationTurn on LED notification for wireless coverage LED notificationTroubleshooting Ring tones, sounds, and alerts My device is ringing or vibrating more times than expectedTyping Typing basicsTyping input methods Typing optionsTurn on key tones Set the default currency symbolSpelling checker Use shortcut keys on the Home screenCorrect spelling quickly while you type Check spellingCorrect spelling while you type Check spelling automatically before sending email messagesChange a word in the custom dictionary Change options for checking spellingAdd a word to the custom dictionary Delete a word from the custom dictionaryCustom dictionary About the custom dictionaryAbout AutoText AutoTextStop adding items to the custom dictionary automatically Create an AutoText entryDelete an AutoText entry Turn off AutoText for SMS text messagesChange an AutoText entry Undo an AutoText changeTroubleshooting Typing Cannot check spellingLanguage Change the shortcut for switching typing input languages Turn off the shortcut for switching typing input languagesTroubleshooting Language Change the display options for contactsSome characters do not appear correctly on my device Display and keyboard BacklightingDisplay options Change the display font Download a Home screen backgroundSet owner information Use reverse contrast for the screen displayMove an application icon Add an application folderChange an application folder Hide an application iconKeyboard Set the number of icons that appear on the Home screenTurn off trackball sounds Assign an application to a Convenience key Switch themesThemes Set the trackball sensitivityTroubleshooting Display Search for messages SearchMessages, attachments, and web pages Search criteriaManage message search results Search for messages by contact or subjectChange a saved search Search for text in a message, in a file, or on a webView a list of saved searches Delete a saved searchSearch for contacts in your organizations address book Organizer dataSearch for organizer data Manage contact lookup resultsSearch shortcuts Synchronization Reconcile email messages over the wireless networkDelete email messages over the wireless network About synchronizationSynchronize organizer data over the wireless network About synchronization conflictsManage email reconciliation conflicts Manage data synchronization conflictsAbout backing up and restoring device data Prerequisites Restoring data over the wireless network Troubleshooting Synchronization Email messages are not reconciling over the wireless networkUser Guide About Bluetooth technology Bluetooth technologyBluetooth technology basics Turn on Bluetooth technologyConnect to a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profilesChange the pairing name for your BlackBerry device Restrict outgoing callsMake your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Turn off a Bluetooth profileMy list of paired Bluetooth enabled devices does not appear Troubleshooting Bluetooth technologyCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled deviceCannot share contacts with a paired Bluetooth enabled device Get your GPS location GPS technologyAbout GPS technology Turn off location aidingTroubleshooting GPS technology Prevent others from tracking your locationCannot use GPS technology Maps Map basicsView points of interest on a map View an address on a map using a linkView a list of points of interest near a location Track your movementShow or hide a layer on a map NavigationSet a home or work address Zoom in to a direction on a routeAdd a bookmark for a location or route Maps bookmarksPan a map Change a bookmark for a location or routeFile a bookmark for a location or route Map optionsAdd a bookmark folder for locations or routes Set the GPS receiver that you use to track your movementView north at the top of a map Keep backlighting on when you track your movementView status information at the top of a map Hide the tracking information at the bottom of a mapTroubleshooting Maps View a geotagged picture on a mapDiagonal lines appear on a map 222 Applications About multitaskingKeep an application running and return to the Home screen Close an application so that it is not running About adding applicationsAbout instant messaging applications About social networking applications Add an applicationView properties for an application Check for application updates Delete a third-party applicationView the size of an application database Troubleshooting Applications BlackBerry Device Software About updating the BlackBerry Device SoftwareUser Guide Update the BlackBerry Device Software from a web site Troubleshooting BlackBerry Device SoftwareUser Guide Turn off the connection to the wireless network Wireless network coverageTurn on the connection to the wireless network Turn on or turn off data service or set roaming optionsCheck the status of network connections and services Wireless networks that your device connects toTurn on LED notification for wireless coverage RoamingSwitch wireless networks manually About wireless coverage indicatorsPreferred wireless network list About the preferred wireless network listTroubleshooting Wireless network coverage Change the order of preferred wireless networksCannot connect to a wireless network Cannot synchronize a certificate Turn on Wi-Fi technology Wi-Fi technologyAbout connecting to a Wi-Fi network Connect to a Wi-Fi networkConnect to a Wi-Fi network using the PIN method About Wi-Fi profiles Change the order of Wi-Fi profilesDelete a Wi-Fi profile Change a Wi-Fi profile Prevent your device from connecting to a Wi-Fi networkAdvanced Wi-Fi connection settings Connection options for Wi-Fi profilesSecurity options for Wi-Fi profiles SsidWi-Fi profile IP and DNS options ImsiUMA connection settings Set your device to connect to a specific Wi-Fi networkInstall a root certificate on your computer Cannot connect to a Wi-Fi network Wi-Fi technology troubleshootingAbout using UMA with a Wi-Fi network Change your preferred network typePower, battery, and memory Format the device memory or a media card View the amount of available memoryBest practice Conserving memory on your device Application memory on my device is low Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your contact listChange a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card Change the SIM card PIN code About SIM card securityProtect your SIM card with a PIN code Change the display name for a phone numberSecurity Security basicsSet a limit for device password attempts Lock the keyboardAdd a password to the password keeper Password keeperAbout the password keeper Generate a random passwordHide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeperEncryption 257 Set encryption strength About encryption keysGenerate an encryption key Memory cleaning About memory cleaningTurn on memory cleaning Certificates Certificate basicsImport a certificate or PGP key from the device memory About certificate authority profilesDownload a certificate from a certificate authority Import a certificate or PGP key from a media cardView properties for a certificate Certificate propertiesDelete a certificate View one type of certificate in the certificate listSend a certificate View the certificate chain for a certificateCertificate status Change the trust status of a certificate Revoke a certificateChange the display name for a certificate Certificate optionsCertificate revocation reasons Add an email address to a certificateUser Guide PGP key basics PGP keysCertificate shortcuts Download a PGP key from an Ldap certificate serverDownload an updated PGP key from an Ldap certificate server Download a personal PGP key from the PGP Universal ServerView properties for a PGP key PGP key propertiesSend a PGP key Delete a PGP key PGP key status indicatorsPGP key status Clear the PGP data cacheRevoke a PGP key Check the revocation status of a PGP keyChange the trust status of a PGP key PGP key revocation reasonsPGP key options Change the display name for a PGP keyPGP key shortcuts Troubleshooting PGP keysCertificate servers Add a certificate serverChange connection information for a certificate server Connection options for Ldap and Dsml certificate serversConnection options for Ocsp and CRL servers Delete a certificate server Key storesSend connection information for a certificate server About the key storeChange the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Turn off automatic backup and restore of key store data Change the refresh rate for certificate revocation listsAbout using a smart card with your device About two-factor authenticationSmart cards Turn on two-factor authentication Import a certificate from a smart cardSwitch smart password filters About smart password entryTurn off smart password entry Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card About software tokens Software tokensTurn off notification for smart card connections Change the PIN for a software token on your deviceAbout VPN profiles VPN settingsChange the user name and password for a VPN profile Prerequisites Logging in to a VPNThird-party application control About security self-testsVerify security software Change the software token for a VPN profileReset connection permissions for third-party applications Turn on safe modeSet permissions for a third-party application Turn off a prompt for a third-party application connectionConnection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting SecurityCannot unlock my device using my smart card Cannot download a certificateUser Guide About service books Service books and diagnostic reportsService books Accept a service bookRun a diagnostic report Diagnostic reportsAbout diagnostic reports View a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Submit a Wi-Fi diagnostic report Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Include advanced data in Wi-Fi diagnostic reportsUser Guide Use reverse contrast for the screen display Accessibility optionsAbout accessibility options Change the display font Use grayscale for the screen displaySet the number of icons that appear on the Home screen Turn on event soundsAssign ring tones and alerts to a contact Hearing aid mode About hearing aid modeTTY support Turn on hearing aid mode Make a call using a voice commandVoice dialing BrickBreaker About BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speedSubmit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteAbout the Word Mole game Word Mole gameWord Mole game basics Form a wordSave a game Turn on tutorial modeSingle-player games Resume a gameInvite a player Multiplayer gamesCheck the Leaderboard on the Word Mole game web site Accept an invitationTroubleshooting Word Mole Some words that I submit are not recognized Glossary ADNEAP-FAST MCC Rtsp TTY Legal notice 313User Guide User Guide User Guide

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8350i specifications

The BlackBerry 8350i, released in 2009, is a rugged smartphone that combines the reliability of BlackBerry's communication features with durable design, catering especially to business users in demanding environments. This device marked a notable evolution in BlackBerry's lineup, focusing on both functionality and robustness, making it ideal for those in construction, transportation, and other outdoor industries.

One of the standout features of the 8350i is its push-to-talk (PTT) capability, which integrates seamlessly with the Nextel network. This feature allows users to communicate instantly with colleagues via a walkie-talkie style interface. The click-to-talk functionality is a game changer for teams that require real-time communication, even in noisy settings or over long distances, enhancing productivity and response times.

The BlackBerry 8350i operates on the BlackBerry OS, offering a user-friendly interface that includes messaging, calendar functions, and a robust email system. The device supports BlackBerry Messenger, which allows for quick and secure messaging between BlackBerry devices. It also includes support for popular email services, enabling users to stay connected to their work and personal communications on the go.

In terms of hardware, the 8350i features a compact design, with a full QWERTY keyboard that is ideal for text-heavy tasks. The screen measures 2.5 inches diagonally and offers a resolution of 320 x 240 pixels, providing clear visibility for reading and navigating applications. The device is powered by a 3.7V battery with a capacity of 1400 mAh, which delivers a life that can last through a full workday, though actual performance may vary based on usage.

Another significant characteristic of the BlackBerry 8350i is its robust and rugged build. It is designed to withstand tough environmental conditions, with features such as water resistance and dust protection. This durability makes it a dependable choice for field work and other challenging scenarios.

The 8350i also includes features such as GPS for location services, a 2-megapixel camera for basic photography, and expandable storage through a microSD card slot, allowing users to increase their device's memory as needed. With these technologies and characteristics, the BlackBerry 8350i represents a reliable option for professionals needing a durable phone with robust communication capabilities in the field.