Diagnostic reports | Blackberry 8820 guide

Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Press the Menu key.

5.Click Run.

View a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click View Report.

Submit a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click Email Report or PIN Report.

Delete a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

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Blackberry 8820 manual Diagnostic reports

Contents

User Guide SWDT163171-163171-0403091105-001 Contents Voice dialing 105 115 177 189 221 253 269 Page BlackBerry basics Create a link for a PIN No application opens when I press a Convenience keyExpand a folder Collapse a folder Phone shortcuts ShortcutsMessage shortcuts A message Move around a message list Typing shortcutsA message list Attachment shortcuts Search shortcuts Media shortcuts Browser shortcutsOn a web Navigate a web Calendar shortcuts Maps shortcutsPage Phone basics Phone Switch applications during a call Dial using numbers or lettersSwitch calls Make a call when the device is locked Emergency calls Volume Voice dialing Set the matching sensitivity level for voice commands Turn off choice lists for voice commandsTurn off voice prompts Set playback options for voice dialing Speed dial Voice mail Change the contact assigned to a speed dial key Conference callsMake a conference call Create a phone number link for a conference call Disconnect a contact from a conference call Caller IDLeave a conference call Add a caller ID picture for a contact Delete the caller ID picture for a contact Call logsAbout call logs View call logs in a message list Change call log notes Call waitingForward a call log Delete call log notes Turn on call waiting Call forwardingAbout call forwarding Prerequisites Call forwarding Change a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Click New Number Call blocking Change the call blocking passwordAbout call blocking Prerequisites Call blocking About fixed dialing Fixed dialingPrerequisites Fixed dialing Turn on fixed dialing Smart dialing Set the default country code and area codeChange a contact in your fixed dialing list Delete a contact from your fixed dialing list Set options for dialing extensions TTY supportAbout TTY support Prerequisites TTY support Phone options Multiple phone numbers Turn off the prompt that appears before you delete items Sort phone numbers or contacts on the Phone screenClick General Options Click Options or General Options Reset a call timer Phone troubleshootingClick Last Call or Total Calls Click Clear Timer Cannot make or receive calls My phone number appears as Unknown in the phone Cannot make calls using a voice commandCannot check my voice mail Cannot join a call Voice dialing Turn off choice lists for voice commands Check the battery power level using a voice commandSet the matching sensitivity level for voice commands Set the voice dialing language Improve voice recognition of numbers Voice dialing troubleshootingSet playback options for voice dialing Adapt digit dialing to improve voice recognition of numbers Email message basics Email messagesOpen a message Send an email message Blind carbon copy a contact Save a draft of a messageAttach a contact to a message Set the importance level for a message Delete a message Forward a messageDelete multiple messages Mark a message as opened or unopened Sent messages Email message folders Hide sent messages Click Email SettingsStop a message from sending Create an email message filter Email message filtersAbout email message filters Change an email message filter Email message filter optionsTurn on an email message filter Delete an email message filter Forward email messages to your device when no filters applyChange the order of email message filters Stop forwarding email messages to your device Email message forwardingBlock incoming messages Click Firewall Message options Reset a blocked message counterCheck spelling automatically before sending email messages Request delivery or read confirmation for email messages Set an out-of-office reply Click Default Services Change the Messaging Cmime fieldAdd a signature Message list options Click General SettingsDelete the disclaimer from an email message View more of the subject line for messages Use one message list or multiple message lists Set how long your device stores messagesAbout multiple message lists Hide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Some messages no longer appear on my device Cannot file email messagesMessage or attachment is truncated Some email message folders appear dimmed Email message filters are not working correctly Page PIN message basics PIN messagesAbout PIN messages Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Try performing the following actions Page Page SMS text message basics SMS text messagesAbout SMS text messages Find your SMS phone number Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message About cell broadcasting Cell broadcastingPrerequisites Cell broadcasting Turn on cell broadcasting Rename a cell broadcast channel Stop receiving messages from a cell broadcast channelClick Cell Broadcast Click Set Nickname View more of the history in SMS text messages Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Set the Network to Send Over field Set a wireless network type for sending SMS text messages About multiple message lists Message shortcuts Am not receiving SMS text messages Cannot send SMS text messages Cannot turn on cell broadcasting Page MMS message basics MMS messages Click Attach Picture or Attach Audio Create a slide show in an MMS messageRecord and send a voice note Click Forward or Forward As Forward an MMS messageClick Send as MMS Attach a contact or appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Add an appointment to your calendar from an MMS message Save a picture from an MMS messageAdd a contact to your address book from an MMS message Request delivery or read notification for an MMS message View the size of an MMS message before sending it Stop receiving MMS messages when roaming Hide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message Page Typing basics Typing Set the default currency symbol Cancel a text selectionHighlight a line of text Highlight text character by character Set the trackball sensitivity Typing input methodsTurn off trackball sounds Use shortcut keys on the Home screen Type in Arabic or Russian using multi-tap Type in Arabic or Russian using SureType technologySwitch typing input methods Set the typing input language Change options for checking spelling Spelling checkerAdd a word to the custom dictionary Click Custom Dictionary Word list Delete all custom word list items Delete a custom word list itemStop adding items to the custom word list automatically Click Clear Custom Wordlist About AutoText AutoTextCreate an AutoText entry Change an AutoText entry Undo an AutoText change Cannot check spelling Typing troubleshooting About search SearchSearch for messages Search criteria Change a saved search View a list of saved searchesDelete a saved search Search for messages by contact or subject 107 108 Attachment basics Attachments View tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Reconcile email messages over the wireless network Prerequisites Wireless email reconciliationDelete email messages over the wireless network Synchronization Synchronize organizer data over the wireless network Prerequisites Wireless data synchronizationSet the Wireless Synchronization field to Yes About synchronization conflicts Manage data synchronization conflicts Prerequisites Wireless data restorationAbout backing up and restoring device data Delete all device data Click Purge Deleted Items Synchronization troubleshooting 119 120 Browser basics Browser View a thumbnail version of a web Switch browser viewsMove to a section of a long web page quickly Move through a web page line by line Links, pictures, and web page addresses Forward a web page address Forward a link or picture from a webView a full picture on a web Zoom in to or out from a picture Change the picture quality in the browser Web page requestsLoad pictures on a web About saving web pages and web page requests Bookmarks Delete a bookmark Forward a bookmarkAdd a bookmark folder File a bookmark Web feeds Listen to web feed content View web feed contentMark a web feed title as opened or unopened Change a web feed Browser options Set the web content type that the browser accepts Set the default browser viewSet the number of times animated graphics repeat Set the home Set the character encoding for all web pages Set the default browser configurationReceive a prompt before running a script Receive a prompt before closing the browser About TLS Browser securityAbout Wtls Manage browser security Wtls options Add a trusted content server About browser push Browser pushTurn on browser push Browser push options IP Hosts Browser troubleshootingNo browser is available on my device Cannot set up automatic synchronization for bookmarks 138 Add an application ApplicationsView properties for an application Delete a third-party application Cannot add applications Application troubleshooting Media Send a media file using Bluetooth technologyMedia file management About transferring media files Forward a media file Receive a media file using Bluetooth technologyChange the amount of memory available for media files View properties for a media file Songs, ring tones, and videos Search for a song, ring tone, or video Switch applications during a songDelete a song, ring tone, or video Rename a song, ring tone, or video View a picture PicturesDownload a ring tone Save a picture Add a picture folderSort pictures Rename a picture or picture folder Move a picture Delete a picture or picture folderDownload a Home screen background Use a picture as the Home screen background Change the number of seconds between slides in a slide show View pictures as a slide showView pictures in a list Pan a picture About media cards Media card optionsRemove a media card safely Set options for removing a media card safely Turn off the mass storage mode prompt Turn on mass storage mode manuallyAbout media card encryption Encrypt the files on a media card Turn off media card support Turn off mass storage mode supportFormat a media card My device does not recognize my media card Media troubleshootingCannot open media files Locations Maps Map basics Directions View status information at the top of a map TrackingClear the map cache Prerequisites Tracking your movement on a map Track your movement Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a map Diagonal lines appear on a map Map troubleshooting 158 Contact basics Contacts About pauses and waits Delete a contactAdd a pause or a wait to a phone number About custom ring tones About mailing lists Mailing listsCreate a mailing list Change a mailing list Click Delete Group View a mailing listDelete a mailing list About categories CategoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup About the SIM card phone book SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Change a SIM card contact Copy contacts from your address book to your SIM cardDelete a SIM card contact Click Copy All To Address Book Sort contacts or tasks Contact list optionsSet display options for contacts Prevent duplicate names in your address book Contact troubleshooting Calendar basics Calendar Recurrence fields Schedule a meeting Meetings Calendar options Set a snooze time for reminders Set the start and end time for daysView tasks in the calendar Set the first day of the week Set how long your device stores calendar entries Hide free time in Agenda viewSet the Show Free Time in Agenda View field to No Set the Keep Appointments field Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments 176 Task basics TasksCreate a task Change a task Forward a task or memo Hide completed tasksDelete a task Click Hide Completed 179 Task list options 181 182 Memo basics MemosCreate a memo Change a memo Delete a memo Memo list options 186 About the alarm AlarmTurn on the alarm Silence the alarm 188 Convert a measurement CalculatorUse the calculator 190 Bluetooth technology basics Bluetooth technology Rename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Turn off Bluetooth connection notification Change the pairing name for your BlackBerry deviceRestrict outgoing calls Make your BlackBerry device discoverable Turn off the prompt that appears when connecting or pairing Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 195 196 Click Update Time Date and time troubleshootingDate and time Set the date and time 198 Notification basics Notification profiles Prevent notification during calls Delete a notification profileSet the same ring tone for all notification profiles Silence your device LED notificationView a list of saved ring tones LED notification Set the LED Coverage Indicator field to On Turn on wireless coverage notificationCustom notification About custom notification Change a notification profile exception Change the order of notification profile exceptionsClick Add Name Add Name Change Name Delete Name My device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception 205 206 BlackBerry Messenger Turn on invitation passwordsContacts Respond to an invitation View a contacts information Turn off invitation forwarding optionsRename a contact Add a group Move a contact to a group ConversationsRename a group Delete a group Add an emoticon Open a conversationSend a file to a contact Ping a contact Availability Click Set Alert Receive notification when a contact becomes availableAvailable Unavailable Backlighting Display and keyboard Set the display font Display optionsAbout organizing applications Add an application folder Move an application icon Keyboard optionsHide an application icon Delete an application folder Assign an application to a Convenience key Turn on standby mode Themes Display troubleshooting 218 Language Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Set the Use Input Method Shortcut field to No Find information about wireless coverage indicators Wireless network coverageTurn off a wireless connection Network connection indicators About the preferred wireless network list Turn on wireless coverage notificationClick My Preferred Network List Click Add Network Turn off data service Change the order of preferred wireless networks Verify the status of network connections and services Switch wireless networks manuallyWi-Fi connection settings About connecting to a Wi-Fi network Wi-Fi profile security options About Wi-Fi profilesConnect to a Wi-Fi network Prevent your device from connecting to a Wi-Fi network Change the order of Wi-Fi profilesSwitch Wi-Fi networks manually Delete a Wi-Fi profile Advanced Wi-Fi connection settingsInstall a root certificate on your computer Change a Wi-Fi profile Allow inter-access point handover Wi-Fi profile IP and DNS optionsBand type Prompt before connection Wireless network coverage troubleshooting UMA connection settingsAbout connecting to a Wi-Fi network for UMA Cannot connect to a wireless network Cannot synchronize a certificate Cannot connect to a Wi-Fi network Power and battery 232 About the SIM card phone book SIM cardLoad the SIM card phone book Add a contact to your SIM card Change a SIM card contact Copy contacts from your address book to your SIM cardDelete a SIM card contact Store SMS text messages on your SIM card Protect your SIM card with a PIN code About SIM card securityChange the SIM card PIN code Change the display name for a phone number Click Edit SIM Phone Number Security basics Security About content protection Set a limit for device password attemptsSet content protection strength Encryption Password keeper Set criteria for randomly generated passwords Generate a random passwordView a password in the password keeper Change a password in the password keeper Change the password keeper password Delete a password from the password keeperCopy a password Prevent password copying Advanced security Smart cards VPN settings Change the software token for a VPN profile Software tokensAbout software tokens Change the PIN for a software token on your device Cannot unlock my device using my smart card Security troubleshooting Click Reset Settings Reset connection permissions for third-party applicationsThird-party application control About permissions for third-party applications Interaction permissions for third-party applications Connection permissions for third-party applications Data permissions for third-party applications 250 About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjust the volumeSet the paddle speed Submit a score to the BrickBreaker high score web site About service books Service booksAccept a service book Delete a service book 254 BlackBerry Basics troubleshooting TroubleshootingNo application opens when I press a Convenience key Some features are not available on my device 256 257 258 259 260 261 Cannot open media files on my media card 263 264 265 266 Diagnostic reports Click Delete or Delete All Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report CAP lock Abbreviation list Triple DES NUM lock WAN 272 Legal notice 274