Blackberry 8820 manual 259

Email message filters are not working correctly

Try performing the following actions:

•Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

I cannot send SMS text messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

•Verify that your wireless service plan includes this service.

•Verify that fixed dialing is turned off.

I am not receiving SMS text messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Verify that your wireless service plan includes this service.

•Verify that your SIM card has enough available memory to store received SMS text messages.

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Try performing the following actions:

•Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

•Verify that the file size does not exceed 300 KB.

•Verify that the file is not copyright protected.

•If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

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